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Archive 2020R5 locking up!
p.7 #1R5 locking up!
I’ve been lazy and haven’t updated my firmware and the other day had the camera lock up on me five times in an hour, losing great shots of a rare bird every time it happened. If this is still happening to people with the latest firmware it’s unacceptable, a nearly $4k camera should not be locking up in the first place let alone after several updates.
Jun 01, 2021 at 01:39 PM
p.7 #2R5 locking up!
Knowing that I spent a substantial amount on this camera (waiting patiently many years after my 7D2 purchase), the fact that I had lockups recently is giving me heartburn.
Interestingly I had lockups with 1.3.1 and not prior firmware .. but my shooting style has evolved and I'm changing af zones quicker and also filling the buffer faster. I splurged again today and bought a 256G Sony tough CFE in the hope that I won't have to switch to my slower SD cards (lockups for me have happened when the buffer was writing to the SD card)
It's a sunk $4k cost now and I'll learn how to live with this handicap
Interestingly I had lockups with 1.3.1 and not prior firmware .. but my shooting style has evolved and I'm changing af zones quicker and also filling the buffer faster. I splurged again today and bought a 256G Sony tough CFE in the hope that I won't have to switch to my slower SD cards (lockups for me have happened when the buffer was writing to the SD card)
It's a sunk $4k cost now and I'll learn how to live with this handicap
Jun 01, 2021 at 08:18 PM
p.7 #3R5 locking up!
It's pretty amazing that a problem this serious remains unsolved after nine months. I think it's safe to say that by now Canon has attempted to fix it more than once without success. Looking around on the Internet it's obvious that many people have this lockup problem and other odd "rebooting" issues at very inconvenient times. Unless the camera build is extremely variable, it could be that all cameras have the issue but not everyone has shot enough using a combination of settings to encounter it. Nobody seems to know with certainty, perhaps including Canon.
I've been drooling over the Sony A1 since it came out, but with a bunch of Canon lenses including the 600 F/4, the Canon R5 could let me improve my AF hit rate for wildlife and extend the usefulness of my lens collection at a minimal cost relative to replacing the expensive telephotos with Sony equivalents. Because of that I had basically decided to get the R5, and already managed to get the Canon EF to RF lens adapter with that in mind. I had thought this issue was fixed but I guess I wasn't watching closely enough. So, now my plans are on hold and I'll muddle along with the equipment I've got until they decisively solve the issue or, eventually, I'll have to buy what works.
I've been drooling over the Sony A1 since it came out, but with a bunch of Canon lenses including the 600 F/4, the Canon R5 could let me improve my AF hit rate for wildlife and extend the usefulness of my lens collection at a minimal cost relative to replacing the expensive telephotos with Sony equivalents. Because of that I had basically decided to get the R5, and already managed to get the Canon EF to RF lens adapter with that in mind. I had thought this issue was fixed but I guess I wasn't watching closely enough. So, now my plans are on hold and I'll muddle along with the equipment I've got until they decisively solve the issue or, eventually, I'll have to buy what works.
Jun 02, 2021 at 09:18 AM
p.7 #4R5 locking up!
I had a few lockups when I first got the camera - always when turning the camera on...never while shooting. However, I don't believe I've had a single one since the 1.3 firmware.
Jun 02, 2021 at 09:21 AM
p.7 #5R5 locking up!
dmcphoto wrote:
It's pretty amazing that a problem this serious remains unsolved after nine months. I think it's safe to say that by now Canon has attempted to fix it more than once without success. Looking around on the Internet it's obvious that many people have this lockup problem and other odd "rebooting" issues at very inconvenient times. Unless the camera build is extremely variable, it could be that all cameras have the issue but not everyone has shot enough using a combination of settings to encounter it. Nobody seems to know with certainty, perhaps including Canon.
I've been drooling over the Sony...Show more →
The good news is that if you are going to base your buying decisions purely on the negative feedback available around the web, you’re going to be saving a lot of money.
I’ve shot XX thousands of frames on the R5 over the last 10 months, in cool weather, hot weather, standing in a river, hiking in the desert, high frame rate in the heat, electronic shutter, efcs, full mechanical, single shot, one shot af, servo af, eye detect, spot af. I’ve also shot hours of video. I’ve shot using native and adapted glass.
No problems for me. I have no doubt that at some point I will experience a lockup, like I have on every other camera I have used, from the 6D, 5D III, to the A7III, A7rIII, and A7rIV.
Most problems with consistent lockups probably boil down to: poor cfexpress card (like sandisk), problem with adapter contacts, and finally, manufacturing defects on the R5 circuit board. There’s a possibility there is still some software issue that causes lockups, but I’m somewhat doubtful about that at this point.
Plenty of people on here and dpreview had their circuit boards replaced by Canon when sending in for a fix. Others posted and were advised to use a different CFExpress card and never came back. Some are still experiencing a problem. Some people with problems don’t send in their cameras to be fixed and only complain about it on message boards when it happens. Most others are just using their cameras.
This isn’t to say that some users aren’t experiencing an issue, but you have to understand that with such a large sample size on the internet, you’re going to find people with issues. And people without issues are unlikely to complain. As an example, see Ronny Olson with an A1 that needed to be replaced due to constant freezing https://www.fredmiranda.com/forum/topic/1691241/8#15544284 or here’s another one with freezing during af tracking (fixed supposedly) https://www.fredmiranda.com/forum/topic/1698047 and some more here https://www.dpreview.com/forums/thread/4570429 still ongoing.
Meanwhile, the vast majority of A1 users on here, dpreview, and fb user groups are not talking about lockups at all, because they don’t experience them. Much like a handful of users complain about lockups on the R5, and the remainder don’t discuss it at all.
Jun 02, 2021 at 10:12 AM
p.7 #6R5 locking up!
I must have gotten a lemon. I haven't had a single issue in the 20,000 photos I've taken so far, regardless of mechanical shutter, ES, eye AF, flash or no flash.
Jun 02, 2021 at 10:24 AM
p.7 #7R5 locking up!
Thanks for the input. There are always people with problems, but this doesn't seem like the normal small bunch of complainers that always exist. The very fact that "Plenty of people on here and dpreview had their circuit boards replaced by Canon..." shows a hardware problem exists that is a lot more common than a typical (rare) manufacturing defect would be. It's great if you get a good one, and not so great if you don't. And, we don't know if these issues show up right away or appear with time and use.
The only time I ignored a similar volume of online user complaints was regarding an AF problem on the 1D Mk III and 1Ds Mk III, because lots of users seemed extremely happy with it. I bought the 1Ds Mark III for $7800, tested it, and found no problem. Later that year I got a bunch of randomly mis-focused photos on the other side of the world that I could never photograph again. By then Canon was replacing mirror boxes free, even out of warranty, for anyone who found the problem. After repair it was an excellent camera that I used for many years, but I'd never voluntarily go through that hassle and loss of images again.
I'm in no hurry and I'm still on the fence about buying an R5, especially with the R3 supposedly coming out soon. If it's around 50MP it could be ideal. Sony's A1 isn't going anywhere either, except perhaps to a lower price as all of this unfolds. This could be the ideal time to use what I've got a little longer.
The only time I ignored a similar volume of online user complaints was regarding an AF problem on the 1D Mk III and 1Ds Mk III, because lots of users seemed extremely happy with it. I bought the 1Ds Mark III for $7800, tested it, and found no problem. Later that year I got a bunch of randomly mis-focused photos on the other side of the world that I could never photograph again. By then Canon was replacing mirror boxes free, even out of warranty, for anyone who found the problem. After repair it was an excellent camera that I used for many years, but I'd never voluntarily go through that hassle and loss of images again.
I'm in no hurry and I'm still on the fence about buying an R5, especially with the R3 supposedly coming out soon. If it's around 50MP it could be ideal. Sony's A1 isn't going anywhere either, except perhaps to a lower price as all of this unfolds. This could be the ideal time to use what I've got a little longer.
Jun 03, 2021 at 12:14 PM
AmbientMike
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p.7 #8R5 locking up!
I'm wondering if moisture has something to do with it. Last time my dslr started acting funky and I had to pull the battery it had been in damp rainy conditions at least one and maybe a few days previously.
Sometimes the buttons act funny if they get wet too
Sometimes the buttons act funny if they get wet too
Aug 06, 2021 at 07:36 PM
p.7 #9R5 locking up!
AmbientMike wrote:
I'm wondering if moisture has something to do with it. Last time my dslr started acting funky and I had to pull the battery it had been in damp rainy conditions at least one and maybe a few days previously.
Sometimes the buttons act funny if they get wet too
This appears massively random. I analyzed what I did, settings, phase of the moon, shoes worn... and I swore I found the cause. Wrong.
Someone at Canon knows what is causing it.
Peace,
Bruce in Philly
I'm wondering if moisture has something to do with it. Last time my dslr started acting funky and I had to pull the battery it had been in damp rainy conditions at least one and maybe a few days previously.
Sometimes the buttons act funny if they get wet too
This appears massively random. I analyzed what I did, settings, phase of the moon, shoes worn... and I swore I found the cause. Wrong.
Someone at Canon knows what is causing it.
Peace,
Bruce in Philly
Aug 06, 2021 at 07:47 PM
p.7 #10R5 locking up!
I got the R5 at the end of March. So far I have 25,000 shots on it. During this time it has froze, locked up about 8 times. Most of the time the camera frees up by itself after 20 - 30 seconds. I have also turned the camera off and back on and it immediately started working. Never pulled the battery. Once it froze on the first shot of the day. Picture remained on the viewfinder and none of the buttons worked. Then I heard a click and the camera was back working. The shot wasn't on the SD card but the counter advanced one shot. Another time I was reviewing pictures and it froze. None of the buttons were active. I turned the camera off and on and everything was good. Another time the camera would not try to focus or take a picture but I could see the bird in the viewfinder and then the camera started working. I never used the camera in the rain and it stays in the camera bag all the time when not in use. I don't know if this is what others are seeing or if this is another part of the lockups. I've had these freezes with all the versions of the firmware.
Mike
Mike
Aug 06, 2021 at 08:40 PM
p.7 #11R5 locking up!
Any error codes on the rear display? A few weeks ago I suddenly had lock ups during a wedding with err 20 code. Had to send it in; shutter was replaced
Aug 07, 2021 at 12:21 AM
p.7 #12R5 locking up!
I just got my R5 back from CPS. I have been plagued by freeze up issues for the past 2 months. They replaced the circuit board and it did not solve my freezing issue. Within 10 minutes of receiving the "repaired" camera it froze. So frustrating. Happens with full battery and low battery, ProGrade and Sandisk 516 GB cards, eye detect, mechanical shutter, electronic shutter, RF lens and EF lens, rainy weather/sunny weather. Absolutely random occurence.
When camera freezes, toggling the on/off switch does not turn camera off. I have to remove the battery every time. I have missed a few really good shots because of this.
I am now at the stage that if I have an important shoot (nephew's wedding) I take the 1 DX3.
I am ready to toss this camera into the bin.
Edited on Aug 12, 2021 at 07:01 AM · View previous versions
When camera freezes, toggling the on/off switch does not turn camera off. I have to remove the battery every time. I have missed a few really good shots because of this.
I am now at the stage that if I have an important shoot (nephew's wedding) I take the 1 DX3.
I am ready to toss this camera into the bin.
Edited on Aug 12, 2021 at 07:01 AM · View previous versions
Aug 12, 2021 at 05:27 AM
p.7 #13R5 locking up!
gailbisson wrote:
I just got my R5 back from CPS. I have been plagued by freeze up issues for the past 2 months. They replaced the circuit bird and it did not solve my freezing issue. Within 10 minutes of receiving the "repaired" camera it froze. So frustrating. Happens with full battery and low battery, ProGrade and Sandisk 516 GB cards, eye detect, mechanical shutter, electronic shutter, RF lens and EF lens, rainy weather/sunny weather. Absolutely random occurence.
When camera freezes, toggling the on/off switch does not turn camera off. I have to remove the battery every time. I have missed a few...Show more →
When you experience these lock ups, are you using a lens that has IS? If so, is the IS enabled at the time of lock up?
I just got my R5 back from CPS. I have been plagued by freeze up issues for the past 2 months. They replaced the circuit bird and it did not solve my freezing issue. Within 10 minutes of receiving the "repaired" camera it froze. So frustrating. Happens with full battery and low battery, ProGrade and Sandisk 516 GB cards, eye detect, mechanical shutter, electronic shutter, RF lens and EF lens, rainy weather/sunny weather. Absolutely random occurence.
When camera freezes, toggling the on/off switch does not turn camera off. I have to remove the battery every time. I have missed a few...Show more →
When you experience these lock ups, are you using a lens that has IS? If so, is the IS enabled at the time of lock up?
Aug 12, 2021 at 06:37 AM
p.7 #14R5 locking up!
The IS is on. Could this be the issue?
Sometimes, after a lock-up I will wait 30-40 seconds and I hear a clunk and then camera resumes normal function. Many times, I wait a full minute for camera to resume function and I eventually have to pull the battery out because the on/off toggle switch does not work.
Sometimes, after a lock-up I will wait 30-40 seconds and I hear a clunk and then camera resumes normal function. Many times, I wait a full minute for camera to resume function and I eventually have to pull the battery out because the on/off toggle switch does not work.
Aug 12, 2021 at 06:57 AM
p.7 #15R5 locking up!
I've had my R6 lock up once in around 500 shots. At the time I was switching on and probably trying to get focus on a bird in flight with a half pressed shutter. My guess is that sometimes the processor gets overloaded with tasks and just stops. I had to pull the battery out to restart it.
Aug 12, 2021 at 07:01 AM
p.7 #16R5 locking up!
It's really interesting that this is still occurring for people. I noted two months ago that I hadn't had a single lockup since FW 1.3, and that continues to be the case...zero lockups in the past several months with both the R5 and R6.
Aug 12, 2021 at 07:07 AM
p.7 #17R5 locking up!
gailbisson wrote:
The IS is on. Could this be the issue?
Sometimes, after a lock-up I will wait 30-40 seconds and I hear a clunk and then camera resumes normal function. Many times, I wait a full minute for camera to resume function and I eventually have to pull the battery out because the on/off toggle switch does not work.
Try with the IS off and see if it makes a difference.
Please report back.
I’ve only had lockups when using IS with my 600mm with 2x extender.
The IS is on. Could this be the issue?
Sometimes, after a lock-up I will wait 30-40 seconds and I hear a clunk and then camera resumes normal function. Many times, I wait a full minute for camera to resume function and I eventually have to pull the battery out because the on/off toggle switch does not work.
Try with the IS off and see if it makes a difference.
Please report back.
I’ve only had lockups when using IS with my 600mm with 2x extender.
Aug 12, 2021 at 07:26 AM
p.7 #18R5 locking up!
Just back from a shoot -identical situation and light and lens EF 600mm and 1.4 extender- birds bathing in a puddle with IS OFF. The camera froze twice. It eventually resumed working after 30-40 seconds preceded by a clunk noise.
I was so stoked to think that maybe this was the problem but it isn't. Any other ideas?
I have the most recent firmware 1.3.1
Gail
I was so stoked to think that maybe this was the problem but it isn't. Any other ideas?
I have the most recent firmware 1.3.1
Gail
Aug 12, 2021 at 10:19 AM
p.7 #19R5 locking up!
gailbisson wrote:
Just back from a shoot -identical situation and light and lens EF 600mm and 1.4 extender- birds bathing in a puddle with IS OFF. The camera froze twice. It eventually resumed working after 30-40 seconds preceded by a clunk noise.
I was so stoked to think that maybe this was the problem but it isn't. Any other ideas?
I have the most recent firmware 1.3.1
Gail
If you can get by for a little while with it re-set to factory default settings (back up your current settings first) it might eliminate the possibilities of some type of conflict between your current settings. I've had my R5 for over a year now and knock on wood, I've only had 3 or 4 lock-ups in all this time. I never updated to the latest FW as it didn't offer anything I was interested in except for the ability to back up our custom settings. I'm waiting for the next FW update hoping they give the Stills shooters something this time around.
Just back from a shoot -identical situation and light and lens EF 600mm and 1.4 extender- birds bathing in a puddle with IS OFF. The camera froze twice. It eventually resumed working after 30-40 seconds preceded by a clunk noise.
I was so stoked to think that maybe this was the problem but it isn't. Any other ideas?
I have the most recent firmware 1.3.1
Gail
If you can get by for a little while with it re-set to factory default settings (back up your current settings first) it might eliminate the possibilities of some type of conflict between your current settings. I've had my R5 for over a year now and knock on wood, I've only had 3 or 4 lock-ups in all this time. I never updated to the latest FW as it didn't offer anything I was interested in except for the ability to back up our custom settings. I'm waiting for the next FW update hoping they give the Stills shooters something this time around.
Aug 12, 2021 at 10:38 AM
p.7 #20R5 locking up!
lighthound wrote:
If you can get by for a little while with it re-set to factory default settings (back up your current settings first) it might eliminate the possibilities of some type of conflict between your current settings. I've had my R5 for over a year now and knock on wood, I've only had 3 or 4 lock-ups in all this time. I never updated to the latest FW as it didn't offer anything I was interested in except for the ability to back up our custom settings. I'm waiting for the next FW update hoping they give the Stills shooters something...Show more →
Having been in the IT business, it is no secret that undisclosed bugs are fixed with software updates. I have no idea if Canon does this or not, but I usually keep all my stuff updated to the latest... Unless my whatever is a few years old and stable. Newer stuff like this R5 I will update almost right away regardless of the added features. Just me.
Peace
Bruce in Philly
If you can get by for a little while with it re-set to factory default settings (back up your current settings first) it might eliminate the possibilities of some type of conflict between your current settings. I've had my R5 for over a year now and knock on wood, I've only had 3 or 4 lock-ups in all this time. I never updated to the latest FW as it didn't offer anything I was interested in except for the ability to back up our custom settings. I'm waiting for the next FW update hoping they give the Stills shooters something...Show more →
Having been in the IT business, it is no secret that undisclosed bugs are fixed with software updates. I have no idea if Canon does this or not, but I usually keep all my stuff updated to the latest... Unless my whatever is a few years old and stable. Newer stuff like this R5 I will update almost right away regardless of the added features. Just me.
Peace
Bruce in Philly
Aug 12, 2021 at 01:36 PM