This topic is in the 2020 archive. You can read it and like its posts here. It is read only.
Archive 2020R5 locking up!
p.6 #1R5 locking up!
Had my 3rd lockup today. This one was an odd one...did a super aggressive pan downwards with AF engaged, camera blacked out, flashed a frozen image for a second, then sounded like it rebooted and then my previously applied settings I'd done just before my downward pan were lost. I had changed two custom buttons around and updated a Detail Set under Recall Shooting Function.
It was back up and running on its own in a few seconds of chaos but the settings were lost. Maybe it reverted to settings from last time it was shut down or booted up?
It was back up and running on its own in a few seconds of chaos but the settings were lost. Maybe it reverted to settings from last time it was shut down or booted up?
Oct 23, 2020 at 04:28 PM
p.6 #2R5 locking up!
arbitrage wrote:
Had my 3rd lockup today. This one was an odd one...did a super aggressive pan downwards with AF engaged, camera blacked out, flashed a frozen image for a second, then sounded like it rebooted and then my previously applied settings I'd done just before my downward pan were lost. I had changed two custom buttons around and updated a Detail Set under Recall Shooting Function.
It was back up and running on its own in a few seconds of chaos but the settings were lost. Maybe it reverted to settings from last time it was shut down or booted up?
This seems like a useful bug report for Canon. Also pretty crazy to happen!
Oct 24, 2020 at 02:20 AM
p.6 #3R5 locking up!
I set up a poll in Canonrumors to find out how many members have experienced freezes or lock-ups. Of the 32 who have replied so far, ~2/3rds have never experienced the problem and only 1 has had frequent freezes. ~1/3rd have had once or twice or occasionally. https://www.canonrumors.com/forum/threads/how-frequently-does-your-r5-freeze-lock-up.39462/
Oct 24, 2020 at 05:01 AM
p.6 #4R5 locking up!
arbitrage wrote:
Had my 3rd lockup today. This one was an odd one...did a super aggressive pan downwards with AF engaged, camera blacked out, flashed a frozen image for a second, then sounded like it rebooted and then my previously applied settings I'd done just before my downward pan were lost. I had changed two custom buttons around and updated a Detail Set under Recall Shooting Function.
It was back up and running on its own in a few seconds of chaos but the settings were lost. Maybe it reverted to settings from last time it was shut down or booted up?
Canon at this point is probably rewriting all of its code...too bad this wasn't found out in pre release testing.
Had my 3rd lockup today. This one was an odd one...did a super aggressive pan downwards with AF engaged, camera blacked out, flashed a frozen image for a second, then sounded like it rebooted and then my previously applied settings I'd done just before my downward pan were lost. I had changed two custom buttons around and updated a Detail Set under Recall Shooting Function.
It was back up and running on its own in a few seconds of chaos but the settings were lost. Maybe it reverted to settings from last time it was shut down or booted up?
Canon at this point is probably rewriting all of its code...too bad this wasn't found out in pre release testing.
Oct 24, 2020 at 05:39 AM
p.6 #5R5 locking up!
Mine was locking up and had poor focus, sent it back to Canon, they replaced the Circuit board, I just got it back so I will see if it works OK now. I don't think firmware is going to fix it.
Oct 24, 2020 at 10:11 AM
p.6 #6R5 locking up!
Grampy wrote:
Mine was locking up and had poor focus, sent it back to Canon, they replaced the Circuit board, I just got it back so I will see if it works OK now. I don't think firmware is going to fix it.
How is it shooting now?
I’ve had several lockups in under 300 shots: camera becoming non-responsive, screen going black on boot-up, Lens Err message, etc. Half have resolved with off/on, half needed battery pull. Mine came with 1.1.1.
Really pissed off that this was launched with what is clearly pre-release-grade firmware. If the November firmware update doesn’t stop the lockups, I’m done with Canon.
Mine was locking up and had poor focus, sent it back to Canon, they replaced the Circuit board, I just got it back so I will see if it works OK now. I don't think firmware is going to fix it.
How is it shooting now?
I’ve had several lockups in under 300 shots: camera becoming non-responsive, screen going black on boot-up, Lens Err message, etc. Half have resolved with off/on, half needed battery pull. Mine came with 1.1.1.
Really pissed off that this was launched with what is clearly pre-release-grade firmware. If the November firmware update doesn’t stop the lockups, I’m done with Canon.
Nov 01, 2020 at 11:07 PM
p.6 #7R5 locking up!
I suggest you send it back to Canon, I don't think a firmware fix is the answer. I think yours is doing the same thing mine was doing, so it needs a new circuit board. Mine seems to be working much better, and I only say that because I have only been out once as the weather here has been freezing lately and I have been indoors. I will put it through its paces sometime this week when it warms up, but so far it is working ok.
Nov 02, 2020 at 12:10 PM
p.6 #8R5 locking up!
I’ve had several lock ups when using the wired remote shutter release and when using the Timelapse+ View if I touch the lcd focus. I cycle it on and which seems to fix it except I have to unplug the Timelapse+ View before it will come back alive
Dec 27, 2020 at 06:08 PM
p.6 #9R5 locking up!
I had my R5 lock up twice back in Oct/Nov of last year. It has been fine ever since. Today I was out with the R5 and RF 100-500 and it locked up twice within 10 minutes. It wasn't that cold about 0 degrees C and nice and sunny. When it locked up it had the last shot taken frozen in the view finder. Turned it off and restarted and was fine for 10 minutes, then froze again. Turned it off, removed the battery ( which was almost full) reinstalled the battery and it worked again. Used it for another 15 minutes and it appeared fine. I will take it out tomorrow and try it again. Very frustrating.
Dave
Dave
Feb 04, 2021 at 08:03 PM
p.6 #10R5 locking up!
I've put several thousand frames through my R5 since late October and have had it freeze up once. That was the first week I had the camera and have had no issues since. The only thing I did on that day was delete photos in camera (which I don't usually do) because I was taking so many.
Feb 04, 2021 at 09:09 PM
p.6 #11R5 locking up!
Shot golf yesterday with 400 2.8L and it froze several time throughout the day!
May 27, 2021 at 08:31 PM
p.6 #12R5 locking up!
Radman78 wrote:
Shot golf yesterday with 400 2.8L and it froze several time throughout the day!
Which version of 400/2.8? I've read more and more reports on other forums (CR and DPR) that older lenses like Mk 1 IS or pre-IS are causing much more frequent lockups than later version Mark II and III IS lenses.
Shot golf yesterday with 400 2.8L and it froze several time throughout the day!
Which version of 400/2.8? I've read more and more reports on other forums (CR and DPR) that older lenses like Mk 1 IS or pre-IS are causing much more frequent lockups than later version Mark II and III IS lenses.
May 28, 2021 at 05:05 AM
p.6 #13R5 locking up!
I experienced the same issue. Having the camera lock up multiple times over the course of the last couple of months I got online to see if anyone else was experiencing this issue. At first I thought it may be the SD card like others were claiming but on a recent vacation trip the R5 locked up several times on me just using the animal eye auto focus. Only one time did it display an Err 70 msg to me. Each time I had to take out the battery to get it to release. Hadn't even taken any shots and it was just locking up using the animal eye auto focus. I contacted Canon and they had me send it in for repair. I got it back just yesterday so still waiting to give it a test run but initial functions seem to work. Had to spend a bit of time reconfiguring my settings otherwise so far so good. Took about 10 days. I would contact Canon and get it repaired.
May 28, 2021 at 08:42 AM
p.6 #14R5 locking up!
You can save the camera settings to a card prior to sending it in for service. That capability was added in firmware 1.3.0.
EBH
EBH
May 28, 2021 at 08:52 AM
p.6 #15R5 locking up!
I am shooting the V2 of the 400 2.8. Looks like a trip to CPS is coming my way!
May 30, 2021 at 07:02 AM
p.6 #16R5 locking up!
Radman78 wrote:
Shot golf yesterday with 400 2.8L and it froze several time throughout the day!
The other day I could make the camera lockup and reboot every shot. Changed dozens of settings and the only one that caused it was 1.6x crop mode. This was with a 300 2.8L vII and TC.
Shot golf yesterday with 400 2.8L and it froze several time throughout the day!
The other day I could make the camera lockup and reboot every shot. Changed dozens of settings and the only one that caused it was 1.6x crop mode. This was with a 300 2.8L vII and TC.
May 30, 2021 at 09:25 AM
p.6 #17R5 locking up!
Nearly a year later and still have only had 3 lockups with my R5. Knock on wood. I shot several hundred images just this morning in crop mode as well as many hundred images before with no lockups.
I never bothered with the last FW update as it didn't offer me anything as a stills user. I always do an in camera low level format on my card after I off load images.
I never bothered with the last FW update as it didn't offer me anything as a stills user. I always do an in camera low level format on my card after I off load images.
May 30, 2021 at 07:22 PM
p.6 #18R5 locking up!
Had my first lockup experience today .. twice in fact. First time with electronic shutter, second time mechanical. Animal tracking and eye AF enabled in both occasions. Photographing birds at a bath. I can't say which AF button I was using since I tend to move quickly between animal detect and eye AF. the one thing which was common was that the buffer was full in both cases. Writing to Lexar 1667x. Recovery by power cycle. Lost all photos not written to card.
Running firmware 1.3.1 ...
My question is .. I thought the lock up was fixed with a firmware release .. so are others still experiencing it ?
Running firmware 1.3.1 ...
My question is .. I thought the lock up was fixed with a firmware release .. so are others still experiencing it ?
May 31, 2021 at 01:10 PM
p.6 #19R5 locking up!
This thread started in 8/25/20 and its now 5/31/21, thats 9 months, has Canon yet to resolve the issue 
May 31, 2021 at 01:45 PM
p.6 #20R5 locking up!
R5 I just had an odd lockup.... latest firmware..... it locked up with a pic I was reviewing in my viewfinder..... then after about three or four seconds or so.... freed up. Weird.
This is the first and only anomoly I had since updating to the latest firmware.
Peace
Bruce in Philly
This is the first and only anomoly I had since updating to the latest firmware.
Peace
Bruce in Philly
Jun 01, 2021 at 08:28 AM