p.57 #1 · Nikon unveils the highly anticipated Z8 camera!
Lance B wrote:
I'm not sure of the accuracy of their claim as it might have been a bit of an off the cuff comment. It was part of a comment that a particular technician saying there were very few so far that actually had an issue and that the number 10 being used to emphasise the lowish number of actual problems rather than those that are in the affected serial number range. In other words, those in the affected serial number range far outweigh those that actually have the non-fit issue that is the cause of the recall.
This makes sense based on how few people seem to have an actual problem. With now many people got a Z8 on release day, if they couldn't mount a lens, it would be all over every forum within minutes haha. Nikon claims if you have the issue, you won't even be able to mount the lens, so most people are going to know right away and are in little danger of damaging any gear. A Nikon Canada rep told me that if you aren't having any issues, don't bother sending it in because you'll know if you have the problem. Apparently it's a 30 minute repair in terms of labor. It's a lifetime advisory, so if anything ever develops down the road, owners are covered. I suffered through a ~100 post thread on DPR and only saw one person claiming they might have the issue, but wasn't sure if it was user error because it was intermittent.
I only have access to one Z8 but it definitely does not have the problem with a range of Z lenses, third party lenses, or the FTZ. I popped into my LCS yesterday and my rep there said they haven't had any reports of it either so far with their customers. Sounds like there is a serial number range where the issue may technically occur, and so they would rather check every camera themselves if the customer chooses to send it in. It's the right thing to do, but as usual the internet will make a mountain out of a mole hill They could have easily just let the warranty system deal with it, but having it on record as a lifetime advisory means nobody will be out of pocket for a future repair if necessary.
It's probably either a mount tolerance issue on Nikon's end or a part issue with a vendor. If a tolerance issue, they are most likely just checking cameras sent in and adjusting the few that need it. If it's a part issue, normally what would happen is they would get the lot # for the affected batch from the part manufacturer that may cause a problem, and then include all Z8's using those parts in the voluntary service advisory. Also the fact that Nikon identified the possible issue before anyone else further suggests it's not at all common. The Z9 had a similar voluntary advisory and I'm not sure I have ever read about a single person being affected by it, but again it's nice to have on record so you're never fighting with Nikon in the event of an issue.
The risks associated with sending your Z8 through the postal system for a problem you aren't even having are not worth it IMO. That seems to be Nikon's "off the record" recommendation as well unless of course you can't mount a lens.
p.57 #2 · Nikon unveils the highly anticipated Z8 camera!
AZHeaven wrote:
I had to send my Sony A7IV in just before the warranty expired because it would randomly focus, not focus. Turning the camera on and off several times is not what I paid my hard earned money for. And I'm not alone with my issue. Also it was overheating just setting up the menu! They replaced the mother board and now it's working fine for the past several months.
I don't want to go too off topic here, but my A7IV overheated too while I was first setting up stuff in the menu too, and it was a combination of auto shutoff temp not being set to "High" (default is too low) and the screen not flipped out.
Somehow the menu is CPU intensive plus body heat from holding it the whole time plus the two factors above. Not saying the A7IV doesn't easily overheat, but I haven't had it overheat since, even when shooting multi-hour photo and video sessions.
p.57 #4 · Nikon unveils the highly anticipated Z8 camera!
Lance B wrote:
Extra care before shipping the Z8 would not have necessarily found the issue as it affected only a very few Z8's. This would mean that to know that there was an issue they would have to check the mount of every camera before sending out which is clearly not done with any camera manufacturer. The Nikon repair centre I took mine to said that there was only about 10 worldwide so far that has so far had an issue but of course there may be more. They only recommend sending (mine in) so they can actually check to make sure there is no future issue.
Canon had the exact same problem with a number of their DSLR cameras about a decade or two ago... but it certainly didn't get the internet hysteria amplification this issue is getting with the Z8.
p.57 #5 · Nikon unveils the highly anticipated Z8 camera!
molson wrote:
Canon had the exact same problem with a number of their DSLR cameras about a decade or two ago... but it certainly didn't get the internet hysteria amplification this issue is getting with the Z8.
Other brands rely much more heavily on their warranty departments and don't release service advisories unless they absolutely have to, which over time, makes it seem like they don't have many issues because it's much harder to go back and check. Ever since the D600 oil issues, which itself was overblown, Nikon has been under much higher scrutiny it seems. To their credit, they seem to respond to it well, getting ahead of even the most minor of issues and making sure customers are covered for the lifetime of the product. That leaves a record trail of voluntary service advisories, but it's far better than the alternative.
Other issues in the past I remember getting a lot of attention were Canon 7DM2 AF issues, various issues always seemed to plague the old Canon 1-series, everything from oil spatter to AF, (1DM3 through 1DX), major Canon R7 AF failures have been occurring for a while now with no statement or resolution offered from Canon, the Sony A7R4/200-600 AF issues are well documented, the Sony 200-600 front element issue is fairly well documented and both rental 200-600's I have access to are affected. The only ones I have seen a service advisory for I believe are Canon Europe dealing with some of the 1-series issues (Canon North America just let warranty deal with most of them). There's an advisory out for the R10 as well regarding the built in flash. I think the last time Sony issued an advisory for one of their issues was with the 16-35GM some years ago.
Just different ways of dealing with various problems that no manufacturer is immune to, but I know which resolution path I prefer
p.57 #6 · Nikon unveils the highly anticipated Z8 camera!
CanadaMark wrote:
Just different ways of dealing with various problems that no manufacturer is immune to, but I know which resolution path I prefer
I would agree, if Nikon Canada's service wasn't the slowest of all the major brands. I would send my Z8 in for the recall if it didn't mean being without it for two or three weeks... unless their turnaround times have improved romantically since the last time I used them.
p.57 #7 · Nikon unveils the highly anticipated Z8 camera!
molson wrote:
I would agree, if Nikon Canada's service wasn't the slowest of all the major brands. I would send my Z8 in for the recall if it didn't mean being without it for two or three weeks... unless their turnaround times have improved romantically since the last time I used them.
I am not looking for romantic turnaround times, just heartless, soulless camera repair.
p.57 #8 · Nikon unveils the highly anticipated Z8 camera!
molson wrote:
I would agree, if Nikon Canada's service wasn't the slowest of all the major brands. I would send my Z8 in for the recall if it didn't mean being without it for two or three weeks... unless their turnaround times have improved romantically since the last time I used them.
How many times have you used it? The people I know who have needed to use Nikon Canada's service over the years all had acceptable turnaround times. My LCS handles warranty shipping for their customers (if they want) and they get good turnaround times.
It might not be great now if they are getting an influx of Z8's but it's normally fine based on everything I've heard in my peer group which is all I can really speak to.
p.57 #9 · Nikon unveils the highly anticipated Z8 camera!
CanadaMark wrote:
How many times have you used it?
Last time I used it it was a two-week turnaround on an NPS "Pro Rush" for a firmware update... non-NPS times for recalls and warranty repairs were normally 3-4 weeks.
When I switched to Canon, their turnaround times were typically 48-72 hours including shipping from Alberta to Ontario and back.
p.57 #10 · Nikon unveils the highly anticipated Z8 camera!
molson wrote:
Last time I used it it was a two-week turnaround on an NPS "Pro Rush" for a firmware update... non-NPS times for recalls and warranty repairs were normally 3-4 weeks.
When I switched to Canon, their turnaround times were typically 48-72 hours including shipping from Alberta to Ontario and back.
Interesting, I've never heard of it taking that long. Sounds like bad luck, but understandably frustrating.
p.57 #11 · Nikon unveils the highly anticipated Z8 camera!
CanadaMark wrote:
Interesting, I've never heard of it taking that long. Sounds like bad luck, but understandably frustrating.
Well, hopefully it's better now. I don't have a second Nikon body yet, but I'm also not having any problems attaching any of my lenses, I'm not too concerned about it.
p.57 #12 · Nikon unveils the highly anticipated Z8 camera!
molson wrote:
Well, hopefully it's better now. I don't have a second Nikon body yet, but I'm also not having any problems attaching any of my lenses, I'm not too concerned about it.
From everything I've gathered, including what a Nikon rep told me, don't bother sending it in if you don't have the issue. If you have the issue, the lens won't even mount at all, so you'll know. If you still want to send it in, maybe wait until Winter or something when presumably you're doing less shooting and the initial rush has died down.
If the issue were at all common, it would have been all over the forums on launch day haha. The fact that nobody knew about until Nikon told us suggests the number of people actually affected is very small.
p.57 #14 · Nikon unveils the highly anticipated Z8 camera!
Mine is affected too, but no issues.
Will Nikon give the Z8 adjustable RAW sizes? I'd love to not have to shoot at 45MP all the time for RAW. Shot an event outside yesterday in midday sun, no mechanical shutter and no high speed sync were a big problem. Ugh, this camera may go back.
p.57 #16 · Nikon unveils the highly anticipated Z8 camera!
3catsinky wrote:
Mine is affected too, but no issues.
Will Nikon give the Z8 adjustable RAW sizes? I'd love to not have to shoot at 45MP all the time for RAW. Shot an event outside yesterday in midday sun, no mechanical shutter and no high speed sync were a big problem. Ugh, this camera may go back.
What posed the problem without mechanical shutter? Also, I’m confused about sync. Nikon says the following about flash sync:
“ Flash synchronizes with shutter at speeds of 1/250 or 1/200 s or slower (but note that the guide number drops at speeds of 1/200 to 1/250 s); sync speeds as fast as 1/8000 s are supported with auto FP highspeed sync.”
This seems the same as most mechanical shutter cameras.
p.57 #17 · Nikon unveils the highly anticipated Z8 camera!
Which flash are you using? I have shot high speed sync with Elinchrom flashes without problems.
I typically use HE* which is a slightly lossy RAW the files are about half the size of normal lossless compressed RAW files (which are similar in size to D850 lossless RAW). There is also an even smaller file that is more lossy (HE). I haven't felt the need to go into that.
Basically I use lossless RAW for situations when I don't need to shoot a lot of frames (i.e., inanimate objects, landscape), and HE* when there is a possibility that a lot of images might be shot.
Profoto and Nissin work with Nikon to make the flashes work on Nikon cameras. Other brands may depend on reverse engineering of the flash protocol. Firmware updates to the flash controller or flashes may be needed.
3catsinky wrote:
Mine is affected too, but no issues.
Will Nikon give the Z8 adjustable RAW sizes? I'd love to not have to shoot at 45MP all the time for RAW. Shot an event outside yesterday in midday sun, no mechanical shutter and no high speed sync were a big problem. Ugh, this camera may go back.
p.57 #18 · Nikon unveils the highly anticipated Z8 camera!
3catsinky wrote:
Mine is affected too, but no issues.
Will Nikon give the Z8 adjustable RAW sizes? I'd love to not have to shoot at 45MP all the time for RAW. Shot an event outside yesterday in midday sun, no mechanical shutter and no high speed sync were a big problem. Ugh, this camera may go back.
I think that the Leica M11 and Q3 triple resolution sensor scheme may be the best innovation in adjustable file size I have used so far. Most manufacturers are relying on some sort of lossless/lossy compresion algrythms. Leica uses a pixel binning algorithm that actually reduces the number of effective pixel. Rather than producing artifacts this reduces files size with the added benefit of an increase in Dynamic Range. I have had great luck with it. I hope to see other manufactures impliment this in the future.
p.57 #19 · Nikon unveils the highly anticipated Z8 camera!
my only opinions are Z9 based. i have been using HE* for a while now. if there are artifacts i guess i need to get my eyes checked. pretty darn clean images. it helps pay the bills too.
when one refers to adjustable raw sizes you are doing pretty much just that using
- Lossless compression
- High Efficiency*
- High Efficiency
just using a different method/algorithm
my 150GB CFexp card in LLC allows approx 1.7K images to be shot. going to HE* i get approx 4.1K and pretty much visually identical.
i haven't been using LLC for over half a year now.
p.57 #20 · Nikon unveils the highly anticipated Z8 camera!
sjms wrote:
my only opinions are Z9 based. i have been using HE* for a while now. if there are artifacts i guess i need to get my eyes checked. pretty darn clean images. it helps pay the bills too.
when one refers to adjustable raw sizes you are doing pretty much just that using
- Lossless compression
- High Efficiency*
- High Efficiency
just using a different method/algorithm
my 150GB CFexp card in LLC allows approx 1.7K images to be shot. going to HE* i get approx 4.1K and pretty much visually identical.
i haven't been using LLC for over half a year now.
i have no doubt the Z8 can do as well too. ...Show more →
I must say that I really enjoy your images taken over there..... I assume this is in Japan. This one is especially quaint.
They could have easily just let the warranty system deal with it, but having it on record as a lifetime advisory means nobody will be out of pocket for a future repair if necessary.
