I sent my MK III in to Canon to have it and my 85 1.2 lens calibrated. I received the camera and lens back after 4 days and was thrilled to put it back into action. I looked at the repair sheet to see what work was done and it stated that the mirror box was replaced and electrical adjustments were made. First of all I have had my MK III Since June of 2007 and it has had the sub mirror replaced I have never once complained about the performance of my camera so this was a bit of a surprise. I then proceeded to mount the lens to test around the house when I noticed that the mirror was broke and on further examination the sensor was missing, I mean not in the camera. Thank god I have a second body I have two shoots this weekend. See photos below.
#2 looks like the shutter to me. I'd expect you to see the sensor behind it if you put the camera into sensor cleaning mode. MLU is not sufficient to see the sensor. #3 is the sub mirror which diverts incoming light to the AF system at the bottom of the mirror box.
So I spoke with Canon Supervisor and they have sent me an overnight label. They said they would have one of there senior tech look at the camera. I expressed my concern over the fact that there are glass shards from the mirror al over the inside of the camera box. I can only imagine what this could do to the sensor. One interesting note the value that they insured the camera for was for $1000. I guess that is what is would cost Canon to replace it if lost.
I had an interesting experience with Irvine this spring. The battery on my Mark III (still under warranty) went bad. Every time I checked the Battery Info screen in the menu it said it needed calibrating even though I had calibrated it.
I called and they told me to send it in. I did and even though it took two weeks for my 3 day CPS turnaround I waited patiently.
When the battery came back marked as replaced, I checked it before using it. Even though it was in a new box it was literally beat to crap. The sides were scraped as if it had been in and out of the camera hundreds of times.
I called Canon and the CPS tech I got on the phone tracked down the person that had handled the problem. What I got out of listening to their conversation was that the guy had taken an old battery (used and beat to crap) and put it in a box and returned it to me as a new replacement battery.
Even the tech I was talking to couldn't believe what the other guy said he did. I heard him tell the guy that was "wrong" and "not" to ever do something like that again.
I got the distinct impression that the guy that sent me the old used battery was an intern and didn't have a clue and didn't care enough to ask someone.
They did overnight me a brand new battery.
I very much dislike badmouthing those guys and never said anything up until now but I learned a good lesson and will check everything very close from now on.
My first Mark III came back from the sub-mirror fix and totally blew up (locked up) within a week. My dealer took it back and gave me a full refund. I waited a few months and purchased a new one and other than the battery I haven't had any problems.
Sorry to hear (and see) your camera problems. I hope they get it fixed to your satisfaction.
I sent my 5D to Jamesburg, as I've had service done there years in the past. I got my camera repaired and delivered back to me via overnight shipping. Then 3 days later, I got their "We have received your camera..." letter!!!
File a complaint with the BBB.
I did for my 50L, and am now dealing with Canon Corporate HQ instead of the repair facility. This is ridiculous, and the NJ one ain't that all great either.
Nick Nishizaka wrote:
File a complaint with the BBB.
I did for my 50L, and am now dealing with Canon Corporate HQ instead of the repair facility. This is ridiculous, and the NJ one ain't that all great either.
Get this on official record. This is B.S.
Thanks I will consider this as an option, once my camera has arrived and I have talked to the supervisor.
Wow, that's some sad story right there.
They could have given you a new one with this big a screw-up...maybe the $1000 is indicative of them willing to do that? I hope so.
I sent my 1D MKIII + 50L the other day to Canon HQ in Lake Success, NY and they had it insured for $6000.
Bruce Sawle wrote:
So I spoke with Canon Supervisor and they have sent me an overnight label. They said they would have one of there senior tech look at the camera. I expressed my concern over the fact that there are glass shards from the mirror al over the inside of the camera box. I can only imagine what this could do to the sensor. One interesting note the value that they insured the camera for was for $1000. I guess that is what is would cost Canon to replace it if lost.
Yeah, I think anything to get it on record is the best way to keep them honest.
Otherwise they have deniability...but that's up to you.
I did it with my 50L b/c I sent it in 4 times and each time I get a different answer from them. I got fed up and wanted to deal with something with some decision power. They actually replaced it with a new one, which was still screwed up. So now they've got their engineers are Lake Success, NY looking at the thing.
Hope they don't bash my 1D MKIII with a hammer like they did to yours.
Damn...that just pisses me off!
Bruce Sawle wrote:
Thanks I will consider this as an option, once my camera has arrived and I have talked to the supervisor.
