I had an interesting experience with Irvine this spring. The battery on my Mark III (still under warranty) went bad. Every time I checked the Battery Info screen in the menu it said it needed calibrating even though I had calibrated it.
I called and they told me to send it in. I did and even though it took two weeks for my 3 day CPS turnaround I waited patiently.
When the battery came back marked as replaced, I checked it before using it. Even though it was in a new box it was literally beat to crap. The sides were scraped as if it had been in and out of the camera hundreds of times.
I called Canon and the CPS tech I got on the phone tracked down the person that had handled the problem. What I got out of listening to their conversation was that the guy had taken an old battery (used and beat to crap) and put it in a box and returned it to me as a new replacement battery.
Even the tech I was talking to couldn\'t believe what the other guy said he did. I heard him tell the guy that was \"wrong\" and \"not\" to ever do something like that again.
I got the distinct impression that the guy that sent me the old used battery was an intern and didn\'t have a clue and didn\'t care enough to ask someone.
They did overnight me a brand new battery.
I very much dislike badmouthing those guys and never said anything up until now but I learned a good lesson and will check everything very close from now on.
My first Mark III came back from the sub-mirror fix and totally blew up (locked up) within a week. My dealer took it back and gave me a full refund. I waited a few months and purchased a new one and other than the battery I haven\'t had any problems.
Sorry to hear (and see) your camera problems. I hope they get work out and fixed to your satisfaction.
I had an interesting experience with Irvine this spring. The battery on my Mark III (still under warranty) went bad. Every time I checked the Battery Info screen in the menu it said it needed calibrating even though I had calibrated it.
I called and they told me to send it in. I did and even though it took two weeks for my 3 day CPS turnaround I waited patiently.
When the battery came back.. marked as replaced I checked it out before using it. Even though it was in a new box it was literally beat to crap. The sides were scraped as if it had been in and out of the camera hundreds of times.
I called Canon and the CPS tech I got on the phone tracked down the person that had handled the problem. What I got out of listening to their conversation was that the guy had taken an old battery (used and beat to crap) and put it in a box and returned it to me as a new replacement battery.
Even the tech I was talking to couldn\'t believe what the other guy said he did. I heard him tell the guy that was \"wrong\" and \"not\" to ever do something like that again.
I got the distinct impression that the guy that sent me the old used battery was an intern and didn\'t have a clue and didn\'t care enough to ask someone.
They did overnight me a brand new battery.
I very much dislike badmouthing those guys and never said anything up until now but I learned a good lesson and will check everything very close from now on.
My first Mark III came back from the sub-mirror fix and totally blew up (locked up) within a week. My dealer took it back and gave me a full refund. I waited a few months and purchased a new one and other than the battery I haven\'t had any problems.
Sorry to hear (and see) your camera problems. I hope they get work out and fixed to your satisfaction.
