Wow, holy crap. I had a strange experience with Irvine recently as well. I sent in a 16-35 that I broke the end of off and they said two weeks. I get a call saying it shipped, then another saying it will be months because of a part..... I call up and am told that I need to speak to a sup and when he picks up I asked if they can lend me a lens and says no, and I ask why to which he then yells "because you're not a professional and this your fault!" Holy crap, I asked why he was yelling and it just got worse I just ended the call. But it gets weirder, I got the lens back 4 days after that like new.
I don't even buy that the mirror was broke during shipping.
Seriously...where's the sensor!?
That things all sorts of wrong.
Maybe when they send my 70-200 2.8IS back, they will send it without front elements or some shit.
The crap that they are letting slide, I just don't understand it. You think the employee would have been like...hmmm there's extra parts here...what are they for?
RobertLynn wrote:
I don't even buy that the mirror was broke during shipping.
Seriously...where's the sensor!?
That things all sorts of wrong.
Maybe when they send my 70-200 2.8IS back, they will send it without front elements or some shit.
The crap that they are letting slide, I just don't understand it. You think the employee would have been like...hmmm there's extra parts here...what are they for?
The sensor, like film, would be behind the shutter, not in front. What would the shutter be good for then? If the box was fine, there's no way just the mirror could have broken. They must have not secured it properly when replacing it, and it may have come loose and snapped/broke when a picture was taken.
orangefirefish wrote:
The sensor, like film, would be behind the shutter, not in front. What would the shutter be good for then? If the box was fine, there's no way just the mirror could have broken. They must have not secured it properly when replacing it, and it may have come loose and snapped/broke when a picture was taken.
I took it out of the box went to mount a lens and a piece of glass fell out. The mirror assembly and sub mirror were not attached to the shutter. It was flopping around inside of the box.
I'm not debating that your camera is messed up :P That's clear. I'm just wondering how they let that shit slide at the repair center. My cameras aren't as expensive as the 1d3, however mine certainly don't look like that on the inside.
Orangefish, don't worry I know that there's something clearly wrong :P
Haha, it bothers me that this was something they "fixed" and it came back worse. You would have though, somebody tests this stuff out at the repair facility before sending it out. Makes you think twice about sending your stuff in, doesn't it! Then again, even if the box got jostled in shipping, the mirror assembly shouldn't break or fall out....
Bruce Sawle wrote:
2. Where is the sensor?? This cant be good. http://farm4.static.flickr.com/3198/3026741364_f1a1a5c7e5_b.jpg I am sorry to hear about your mirror is broken..but this is crazy, you own a mark III and don't know you are looking at the shutter of the body??
Looks like it wos broken during installation and also looks like your focus screen is dangling. I dont think shipping could do that. I think you could throw it off a 5 story building and not break the mirror.
Yes that is the shutter curtain you are looking at, sensor is behind.
FWIW, I have had nothing but excellent experiences with the Irvine center, not that that's any consolation to you. I feel for ya, dawg. It's hard to envision a scenario that would result in that kind of damage.
you own a mark III and don't know you are looking at the shutter of the body??
Pretty ignorant comment.
First off just because someone owns a MK III does not mean they know everything there is to know mechanically about the piece of equipment. I'm sure you own a car can you tell me where the fuel pump is located. And yes I do know where the sensor resides in the camera. If you read the entire thread you would see I was unwilling to activate cleaning mode for fear of getting glass shards on the sensor located behind the shutter. My picture and comment is more a bit of sarcasm then truth.
Well I have some good news after 2 weeks with out my Mk III I received it back from Canon Irvine. My initial testing was shooting various things around the neighborhood in one shot with the 85 1.2. Everything seemed to be right on. The real test was shooting my daughter on her bike in Servo. Here are four Pictures out of the set of 21 they were all dead on. All shots straight from Camera. I will be testing this weekend with the 300 2.8. So far it looks promising.
I hate to say it, but forums usually offer very polarizing opinions on anything. Basically the people who love or hate something the most will fawn or lament over any good or service. This isn't to say what happened to Bruce was ok, but rather that Bruce is one of thousands, if not tens of thousands of people that get their camera serviced. If we look at the percentages of good and bad service by Canon, I bet the numbers are good.
Bruce, I'm sorry about what happened. Without question, that was piss poor service. But as you saw, once they got in line, your next servicing was good.
Me? I've had pretty much GREAT experiences with Canon each time out. I've spoken to a lot of the guys there, and they've always gone the extra mile for me.
So what would I do if I got the same camera back in the same condition as Bruce? Well, I'd probably murder someone. But I'd also understand that the numbers were bound to fall against me sometime.
Glad your camera is back in good condition Bruce. When your mk3 works just right, it's hard to beat. And I know this owning both a mk3 and a D3. Each has their own advantages.
