p.1 #1 · 1dx Mark II cleaning sensor specialist job?!
Ok so like i mentioned in the 1dx Mark II image thread i had my body repaired for a dead pixel on the LCD and oil specks in the upper right and left corner of the sensor. I picked it up today and tested it out at the counter right away, specks still there. Receipt only mentions replacement of the LCD. So, i talked to the lady at the desk from the repair centre (i was not amused). Already returned the loaner and they can only request a new loaner on monday. But here comes the odd part. No 1dx mark II sensor is getting cleaned in The Netherlands. Why? i asked. She said every unit has to be sent to Germany for sensor cleaning because no technician in The Netherlands is allowed to clean the sensor since it is a specialised job. SRSLY? Never thought that cleaning a sensor is such a delicate job.
Now i am awaiting my loaner and probably have to wait another week for my body to return.
p.1 #2 · 1dx Mark II cleaning sensor specialist job?!
I usually just clean the sensor myself. The Visible Dust kits do a good job and are easy to use. I've cleaned my 1DX many times. I wonder what makes the 1DX2 a specialized job?
p.1 #3 · 1dx Mark II cleaning sensor specialist job?!
I suppose the Canon technicians in the Netherlands need to be trained (maybe a 5 minute talk and a certificate) first. Many organizations are pretty particular about training and certification...I wouldn't be surprised if this was the case.
p.1 #4 · 1dx Mark II cleaning sensor specialist job?!
ggreene wrote:
I usually just clean the sensor myself. The Visible Dust kits do a good job and are easy to use. I've cleaned my 1DX many times. I wonder what makes the 1DX2 a specialized job?
I would do the same after my warranty period. But for a camera with just a few k clicks that was in repair for something else. Let them do it. The lady at the service desk said that they have a special machine for cleaning 1dxII sensors in Germany... I was like, huh So i e-mailed CPS if this is really the case.
p.1 #5 · 1dx Mark II cleaning sensor specialist job?!
SensorClean in the Netherlands does the job.
I asked Canon which liquid I have to use for cleaning myself.
They didn't answer yet.
Dry cleaning doesn't work, so the butterfly cannot be used anymore.
p.1 #6 · 1dx Mark II cleaning sensor specialist job?!
Interesting. I just shot some architecture with mine at f/11 and higher with TS-E lenses and noticed the sensor was way dirtier than my 'blank wall' test shots indicated... So I cleaned it dry with a sensorpen and noticed that the sensor surface seems to have some 'grip' to it, preventing the sensorpen's head from smoothly gliding across it. I wonder if the sensor's coating is considerably different from the 1DX? In any case, the sensorpen seemed to still do the job, if not quite as easily as I had hoped.
p.1 #10 · 1dx Mark II cleaning sensor specialist job?!
today I spoke with a technician CPS Canon Germany.
he said: don't clean the sensor by yourself. Let Canon do the job.
the top glass on the sensor is very sensitive and can scratch very easily.
the MK I and the MKII glass is a big difference.
p.1 #13 · 1dx Mark II cleaning sensor specialist job?!
So using the in camera shake and blowing with a blower is still good. Most of the time that's all I need to do. Sometimes use a brush lightly across with static to remove dust if the blower does not get it.
Wonder how much pressure with that brush is going to cause a problem, I would think I would be ok.
You got me concerned if I need to do a wet clean. I agree with Pro bodies being out in the field you need to be able to clean them when necessary. Like being in Africa for 4 weeks you just can't stop and send them to Canon to be cleaned, just not going to happen.
Canon needs to share the "How to clean the 1Dx2 sensor" tech procedure.
Patrick
Gust wrote:
today I spoke with a technician CPS Canon Germany.
he said: don't clean the sensor by yourself. Let Canon do the job.
the top glass on the sensor is very sensitive and can scratch very easily.
the MK I and the MKII glass is a big difference.
p.1 #14 · 1dx Mark II cleaning sensor specialist job?!
Oil specks isn't something you can clean dry, and using the 1dx mark II during hot weather and max FPS will eventually cause lube to move, just like with the 1dx.
I'm not happy either, having to service my camera in Germany every time it needs cleaning.
Thanks for contacting CPS germany Gust. I'll let you know what my CPS contact in NL replies. But it will probably the same.
p.1 #15 · 1dx Mark II cleaning sensor specialist job?!
Paul Mo wrote:
That's pretty dicey if you ask me - a questionable decision for a pro camera that should be ultimately field serviceable in my opinion.
Agreed, but I would consider that all cameras should be able to be cleaned of dust in the field, and all of them, right down to the 100D, can be used for professional reasons (that includes non-photographers who may use cameras for professional reasons).
If they can't technically solve that problem for good - and I guess it's not exactly easy to do (although I've yet had to clean any of my Olympus DSLRs since, well, my first DSLR ever, which was an E520 I believe) - then they shouldn't make cleaning a sensor such a hassle for various reasons, from being reluctant to clean for free cameras that are dusty straight out of the box or have a low number of actuations, to not fulfilling their cleaning obligations and returning you your camera with still a ton of dust on it (it's fair if there remain one or two spots, not fifteen), to charging an obscene amount, to not releasing a list of product that they have certified won't damage the sensors (other than scratches of course) and the cleaning procedure they use in their own repair centres, to making a fuss anytime they have to replace a sensor assembly because several pieces of dust have been sandwiched between the sensor and the filters, etc. Basically, I'm just asking them to actually stand behind their products and stop asking users to behave in a way that's just unrealistic in some situations ("don't touch it").
p.1 #16 · 1dx Mark II cleaning sensor specialist job?!
Gust wrote:
today I spoke with a technician CPS Canon Germany.
he said: don't clean the sensor by yourself. Let Canon do the job.
the top glass on the sensor is very sensitive and can scratch very easily.
the MK I and the MKII glass is a big difference.
Wow. I think having to ship a camera back to Canon to clean the image sensor is a big issue, especially if the sensor gets dirty when you need the camera. Dirt doesn't always happen at times when it's convenient to pack up the camera and ship it to a service center. Cleaning it yourself takes minutes (a bit more if you have OCD) and you're back to spot-free shooting. Perhaps the new "glass" helps the self-cleaning to be more effective but eventually cleaning will be needed. Frankly I'd rather have a sensor I can clean myself than a very effective self-cleaning system that I have to ship somewhere when (not if) it gets dirty. Oh well. I'll just hope this "feature" doesn't migrate to the rest of the Canon line, or that there is actually some reasonable way to do the job yourself.
p.1 #17 · 1dx Mark II cleaning sensor specialist job?!
I recently use the Sensor Gel stick on mine without any problems.
If there is no mention of it having to be cleaned by Canon in the manual, I will continue to use the Gel stick method when blowing does not do the trick.
I think there would be a caution if anything had changed from the way you should clean a sensor. I have also seen post of people doing wet cleanings with no issues.
p.1 #18 · 1dx Mark II cleaning sensor specialist job?!
Careful with the gel sticks. They have been known to lift sensor coatings, and they do nothing to oil, pollen, or biological substances on the sensor. I would caution using one unless you are 100% sure it's just dust, and you're aware of the risks. If the 1DX II sprays oil like the original, the gel stick isn't going to do you much good - you will need to wet clean it. Pretty ridiculous that Canon doesn't want you cleaning the sensor in the field - out of all their cameras the 1 series probably needs that ability the most.
p.1 #19 · 1dx Mark II cleaning sensor specialist job?!
I had no problems using my gel stick on various cameras: 40D, 7D, 5DIII, 1DX, 5DsR, 7DII, 1DXII without any problems! Here is the brand I use: http://amzn.to/2cSXsQt
It is super easy and I feel more comfortable using it than a wet cleaning
If there is need for wet clean, I always blow the sensor first, pick up the all/most dust with a gel stick first, and do the wet pass. No way I will do a wet clean without picking the dust particles up with a gel stick first...
So i e-mailed CPS if this is really the case.