Upload & Sell: On
| p.1 #1 · Anger just reached 11 (rant) |
Okay guys and gals, I have to get this off my chest before I punch a hole in the wall of my newly renovated home.
I will never, ever use FedEx ever again. Even if it means I have to pay more for UPS or USPS. They are the most inept delivery company I have ever had the displeasure of dealing with. This isn't their first faux pas but certainly their best so far.
So I order a lens rental scheduled to arrive today. It's pretty damn important because it's a 17mm TS-E lens I'm using to shoot my house photos with. I'll be staging my home and shooting for about two days because I'm moving NEXT Monday - so it's very important and I've got limited time to shoot before I actually have to pack the contents of my house.
I watch tracking all day like a freaking hawk. Either myself or my wife are home at all times to get the rental, to be ready for the initial outdoors shot first thing tomorrow morning.
So it's 7:54 and still "On vehicle for delivery". Then, magically, it turned into "DELAYED DELIVERY DUE TO WEATHER."
Strike 1 - This is complete bullcrap. I know the area, and they're delivering from an area not 6 miles away as the crow flies. There was LIGHT drizzle today. That's it.
So I call their 1-800 customer "service" and start speaking firmly but respectfully to a lady. I tell her "yes mam, I was scheduled for a delivery today but the tracking says weather delay and I know that's not true."
She takes the tracking, starts to say "Hey I've got..." then extremely abruptly puts me on hold while she gets her story straight.
Comes back "Yes sir in the origination area they did in fact have a weather delay."
Strike 2 - This is a complete lie. I pull up a weather map and it's clear in my area AND their area and it's been like this for 5 hours.
So then I ask if I do a "hold at location" when can I get this package.
Again, another abrupt hold with no warning. She comes back with a location and says they will deliver this package to that location tonight and I can pick it up tomorrow morning.
I call the destination center and the nice lady there says "Sir I've been with the company almost 13 years. They will not deliver tonight. Furthermore my ground guys usually get here past my express guys but we'll see when it comes it."
Strike 3 for general asshattery.
Sorry folks had to vent. It's a 17mm TS-E that I was going to practice with tonight to make good use of tomorrow. Looks like that's out the window.
Sorry it's pretty much OT also - I won't be mad if Fred locks it
Thankfully the company I'm renting it from has about 1000% better customer service than FedEx, so I'll give em an email asking if they can just adjust my rental price by the lost day - Extending it a day is useless since I really, really freaking needed it tomorrow morning and Wednesday