Upload & Sell: Off
So, since this is the first time Ive ever been a part of one of these online buyer forum complaints Im going to follow up on this thread so that its all laid out on the table... I beg Wahoowa not to start freaking out on me on this forum like you did over the phone. I hate coming across threads where the buyer and seller are bickering in front of everyone so someone can be declared the winner. Its childish and I won't take part in it.
When the buyer contacted me about the issue, I stated that the marks on the lens were definitely not scratches as I had inspected the lens before It left my possession and took pictures for the buyer to show that there were no marks or scratches. I have been buying and selling professionally, on forums, and on eBay for many many years and I have never had a problem such as this. I don't know about anyone else but when I inspect a lens I never fog it up. It just never crossed my mind. So when the issue was brought up to me, I assured the buyer that I did not know of the residue lines and to try the oil remover as I was quite positive it would remedy the "problem".
After that, the buyer said that if the oil residue was not to come off would I "stand behind my product and accept a return". Now, as many people have mentioned already in this thread, these lines are neither visible to the eye when looking through the lens (without fogging it up), while taking a picture, or while viewing the picture on a large screen. They simply do not show up and do not effect the lens performance in any way. The lens that I sent him was my personal lens that I bought a little while back and throughout the time I have owned it, it has been nothing but a pleasure to work with. Very sharp, no scratches and no focus problems. I never fogged the lens up because there was no reason for me to think that there was anything on the lens that was deminishing the photo quality.
Again, I suggested that he buy the oil remover and then if that didn't work we would talk. That should have been all I needed to say. I just don't have time to deal with someone making a big deal over "what-if'" situations. As you can tell this buyer is very persistent in making his point so he kept texting and texting about what I would do for him and how I should stand behind what I sold and allow him to return the lens. The lens works perfectly, the images will be as good as they would on any other 24-70 so what else does he want? Thats like him saying that the lens came with a finger smudge on the lens and that if he can't get it all off to the point where the lens looks perfect again, he wants to return it.
I hope I'm not the only one but when you buy a second hand lens you have to know that someone else has been using it beforehand. If the lens had shown up and there was anything that I hadn't describe that would effect the picture quality, then that is a valid complaint and I would take the lens back absolutely. But thats not the case here!
After all this, I apologized to the buyer for being short with him, I explained why I might have been quick to not want to deal with this today (a friend passed away this morning of a heart attack) and I even offered to pay for the residue oil remover kit. The answer I got back was "Now that sounds better". Sorry but that answer pissed me off and I don't owe the buyer anything other than to send the item that I described to the best of my ability. Thats exactly what he received; a second hand, working, sharp, scratch free Canon 24-70 F2.8 L lens. I had no idea about the residue.