AbramG wrote: canerino wroteHow long did it take Alan? A friend of mine sent his in and is having a hard time getting a hold of anyone!airfrogusmc wroteIt was just short of 2 months and very little communication. I actually thought they were doing a complete sensor replace. I will get out tomorrow with it but all tests seem to be good. Sensor is clean and everything seems t one working great. I am so happy it is back.That's been my experience too so on one hand I'm glad to know it wasn't just me, but on the other hand, Leica really needs to step up their communication. They've had my 28mm Summicron for over 4 months, and I've had to send it back twice (three trips total now) to get them to fix it right. And this isn't me being picky, this is them completely failing to do any sort of quality check on the work being done before it gets sent out. (IE: parts being loose when it arrives, or being mounted crooked).
I'm hoping to have it back this week, but it's been pretty frustrating to deal with Leica NJ. ...Show more →
Was this a warranty repair? If not, you should try DAG next time. He does great work.
airfrogusmc wrote:
I had no idea it was on the way back. I didn't know what they had decided to do.
I has a CPS member for a very long time and Canon has a facility here in suburban Chicago. I would call, they would have loaners for me to pick up when I dropped of my cameras and lenses and even MAJOR repairs like a complete shutter replacement was done is a couple of days.
I know Leica is a much different beast but communication should be an easy thing and a no brainer.
Agreed, CPS was a great service and I live close to the one that used to be in Irvine, so I always had my equipment done quickly whenever I needed a repair.
Gary Clennan wrote:
Was this a warranty repair? If not, you should try DAG next time. He does great work.
This was not a warranty repair, but I took a chance with them. I've worked with Youxin multiple times and he's a champ, I've spoken with DAG and Sherry K as well and both have my confidence but I haven't utilized their service yet as at the time I was quoted a long wait and I thought MAYBE Leica would be able to get it done quicker.
How wrong I was.
Suffice it to say, I won't be using them for service going forward and will instead use one of the other highly qualified service-folk.
But will they service the M240....? Supposedly Leica NJ will turn those around faster. And they're probably the only ones with the actual machine required to precisely calibrate the M240 (I guess others can probably get close enough). From what Leica NJ service told me in person, there is apparently a very specific, Leica AG mandated process (involving special, costly machinery) for servicing M240s... Even just sensor cleaning is required to go through the full inspection/adjustment process.
Lenses have been horrible. I've been quoted 2 months turnaround, on average. They generally improved my 50 Lux ASPH's problem of eventually loosening up and losing calibration, but the last time it came back focusing past infinity, yet the RF patch doesn't reach infinity... Just don't want to send it back again and be without it for months. Maybe I should try DAG...
This is the SINGLE thing I'm extremely disappointed about in my years of Leica ownership. Everything else has generally been enjoyable. Even digital Leica quirkiness I can adapt to... but I just can't afford to rely 100% on being a Leica-only shooter. By afford I mean the cost to maintain complete system redundancy because service turnarounds are so long, painful and not guaranteed to be done correctly... but I guess I'm getting to complete redundancy slowly.
At the end of last year I was trying to arrange to have the 50 Lux ASPH sent back along with my M240 and have them look at my M9's sensor spots (and probably exchange it for an M240), but they stopped replying to my emails. I was wondering if it was just me being too demanding, or something, because previously they always replied...
And when I've been there in person, the CSR has always apologized profusely for the long turnarounds. They are keenly aware of our displeasure. Yet bafflingly, it seems to be getting worse?
FWIW, I've been told Leica AG is in the process of a global transition to SAP (according to one source) that has caused significant disruption in inventory allocation and product availability. I wonder if it is also disrupting the service department? The source told me it has caused some problems with his account being frozen because payments weren't showing up in the new system, only the old...
CPS is one of a number of reasons I still shoot Canon. I can rely on it for fast turnaround and get loaners. It helps I only live 45 minutes from Canada HQ compared to about 8 hours drive from Leica NJ.
Yeah I was told about the SAP transition, but I figured I could at least TALK to someone, but it was just a ghost-town. I otherwise have no complaints and obviously our experiences have been echoed across the span of the internet so I won't continue to beat a dead horse. If they make improvements in the service area I would be thrilled because their products are easily some of the most satisfying to actually work with.
Yeah seems they did a great job on my MM and I had my 35 Lux FLE in to get tightened last year and they did a great job on that also. I also can understand with all the sensor replacement going on now and time issues but the lack of communication is something that should be an easy fix.
A side question: I know the WATE is pretty highly regarded and can be used on Sony bodies without too much detriment, but what is your casual, quick, opinion of the lens? I'm thinking of buying a WATE for street/"architectural" photography and the occasional landscapes. As it is I use my 35lux for practically everything and I'm more than happy to use that at a single lens-camera combination. I use the 50lux maybe 10% of the time and hardly ever bring my 90APO out for streets. I'd expect to use the WATE as much as my 50lux, and I'm keen on experimenting streets and cityscapes with it. I had a 14-24mm Nikon before and it never really saw the light of day (or night for that matter) — but that said the WATE is far smaller and more discrete. I'm also going to Scandinavia in early July, might want to throw a small wider lens in my bag for good measure.
Alternatively, I've had my eye on the 21SEM or the 21Lux (the latter being a bit out of my budget at the moment) for a while. Would love to hear your opinions on the aforementioned lenses, and just my potential uses of them (without starting a new thread doing so). Right now only the WATE and the 50 Noct f1 are on my list, but as we all know these lists are in reality rather endless. I'm a little hesitant because I've always been enchanted by the 50Noct (both 0.95 and f1) and it's essentially choosing between the WATE and the f1. No matter how much i tell myself i hardly use 50, the Noct is really some lens.
Abram sorry to hear about the troubles on the 28 cron .. I have heard great reviews on Leica NJ on LUF so I'm surprised they've caused you this much trouble. Either way I would highly recommend using DAG, he's abrupt and gets the job done properly without a ridiculous mark up that you may expect from the official Leica techs. I've heard great reviews on Sherry as well but Don is my go to guy even tough I live all the way down under.
A side question: I know the WATE is pretty highly regarded and can be used on Sony bodies without too much detriment, but what is your casual, quick, opinion of the lens? I'm thinking of buying a WATE for street/"architectural" photography and the occasional landscapes. As it is I use my 35lux for practically everything and I'm more than happy to use that at a single lens-camera combination. I use the 50lux maybe 10% of the time and hardly ever bring my 90APO out for streets. I'd expect to use the WATE as much as my 50lux, and I'm keen on experimenting streets and cityscapes with it. I had a 14-24mm Nikon before and it never really saw the light of day (or night for that matter) — but that said the WATE is far smaller and more discrete. I'm also going to Scandinavia in early July, might want to throw a small wider lens in my bag for good measure.
Alternatively, I've had my eye on the 21SEM or the 21Lux (the latter being a bit out of my budget at the moment) for a while. Would love to hear your opinions on the aforementioned lenses, and just my potential uses of them (without starting a new thread doing so). Right now only the WATE and the 50 Noct f1 are on my list, but as we all know these lists are in reality rather endless. I'm a little hesitant because I've always been enchanted by the 50Noct (both 0.95 and f1) and it's essentially choosing between the WATE and the f1. No matter how much i tell myself i hardly use 50, the Noct is really some lens....Show more →
I've had both the WATE and the 21SEM, besides the size and ergonomics there are some definite differences in rendering between the two. The WATE is an excellent all round performer and has very little fault, it renders clean and technically quite high pretty much three primes in one lens.
The 21SEM has an edge on colour rendition and microcontrast. It's a "better" lens if you shoot infinity but has shortfalls if you like shooting up close or if you shoot landscapes with dominant foreground. Both are incredible performers and the main reason why I switched from WATE to 21SEM is purely due to size and the fact that I just love 21mm. Both have excellent flare control, WATE takes bigger filters and you'd be wise to be careful while using it due to the protruding element (no convenient filter solution to protect it).
As for the 50 noct its a great character lens but I don't use it much because I'm not a bokeh guy. If you like the modern rendering from a 50 lux asph the .95 might be more attractive to you but if you like the character from the preasph 50 lux then the f1 is a clear choice. Hit me up if you're keen on getting a v4 f1 noct
Some samples from the 21sem and wate. First two SEM last two WATE
Thanks rirakuma for the reply (PMed you). Beautiful shots and great for comparison between the 2 lenses.
With regards to the 50's, I have the 50lux asph and love the way it renders, but i really miss my 80lux and want something more "classic"/mandler (75lux is out of the equation cause I'm trying to depart from thin dof tele streets, i think a 50 might be more versatile)
I have a question for those that had a sensor replaced. If it says goodwill warranty on the receipt does that mean the sensor was replaced? It didn't sate that the sensor was replaced and they never communicated that it was being replaced. I assumed that they just cleaned checked and adjusted the camera. It had all of that listed all separate along with goodwill warranty. I just thought that referred to all of the above.
rirakuma wrote:
Abram sorry to hear about the troubles on the 28 cron .. I have heard great reviews on Leica NJ on LUF so I'm surprised they've caused you this much trouble. Either way I would highly recommend using DAG, he's abrupt and gets the job done properly without a ridiculous mark up that you may expect from the official Leica techs. I've heard great reviews on Sherry as well but Don is my go to guy even tough I live all the way down under.
Rocky, it's a bummer to be sure, but hey, it happens! It's coming back to me tomorrow and I am hoping & praying that it's fixed this time properly.
In the future, with my lenses and film bodies I'll be utilizing folks like Don (DAG).
Anyways, let's keep this light and about the work! Keep it up everyone, I love how you all see the world.
airfrogusmc wrote:
I have a question for those that had a sensor replaced. If it says goodwill warranty on the receipt does that mean the sensor was replaced? It didn't sate that the sensor was replaced and they never communicated that it was being replaced. I assumed that they just cleaned checked and adjusted the camera. It had all of that listed all separate along with goodwill warranty. I just thought that referred to all of the above.
Goodwill warranty is effectively related to sensor corrosion, so I guess they changed it for you. When they changed the sensor on my M9 it was not mentioned on the repair sheet neither.