This is all going to shake out because Canon will not tarnish their !D series (indeed SLR) reputation. As much as these bodies cost they are just a sales tool for very expensive L glass.
Well I just got done taking an on line survey. I did not fill it out the first time after contacting them for this issue. They sent a reminder and I took a look and started to fill it out. I would suggest everyone fill it out that gets one as this help out with how they treat us as customers. There was some very specific questions about how Canon values customers and communication.
Wickedfn4u wrote:
Well I just got done taking an on line survey. I did not fill it out the first time after contacting them for this issue. They sent a reminder and I took a look and started to fill it out. I would suggest everyone fill it out that gets one as this help out with how they treat us as customers. There was some very specific questions about how Canon values customers and communication.
I received the same email last week and filled out the survey as well. Great detailed questions.
Not yet, I did receive a follow up email from the survey with special # because my issue was not resolved. I called them anyway knowing they could not take care of the issue. I did tell them that I did not blame the service center but Canon corporate for saying nothing.
Not yet, I did receive a follow up email from the survey with special # because my issue was not resolved. I called them anyway knowing they could not take care of the issue. I did tell them that I did not blame the service center but Canon corporate for saying nothing.
We are sorry that your issue requires further assistance and
want to do everything possible to help you obtain a prompt resolution.
We also realize your time is valuable and want to make it as easy as
possible for you to receive assistance.
To ensure your issue is resolved promptly, Canon has established a
special toll-free priority support telephone number that is available
exclusively for customers who report unresolved issues through
our customer satisfaction surveys.
If you would like to speak to a support representative, please
call 1-877-287-XXXX. Hours of operation for priority support are
8:00AM to midnight ET Monday through Friday and 10:00AM to
8:00PM ET on Saturday.
Please note that this number will be accessible to you for thirty
days from the date of your survey response. After thirty days,
any calls to customer support should be made to the phone
number in your user manual. Also, please do not respond to this
email; it is automatically generated by the survey system.
Sincerely,
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042"
dvarnav wrote:
If you take a note at the bottom of RG article you will see that line
"October 19, 2007: Clarified the section describing which cameras are affected."
I am waiting for that because I am not seeing that clarification anywhere in his text
Don't wait too much: the answer to "Are all EOS-1D Mark III cameras affected?" was expanded on October 19th, that's to this text update that Rob is referring.
The service centers around the world should have the information by the end of the month. That's when the actual announcement is going to be made on Canon's web site support page.
The only thing that has happened so far is Chuck told Rob a fix is indeed on the way, and the details should be announced by the end of the month.
I hope nobody has taken that as the "Official Announcement" because it's not. And there's no point contacting the service centers because they don't have all the information yet. Although they could be receiving it as you're reading this.
Watch for the "Official Announcement" at the end of this month. Or shortly thereafter because they might be running behind schedule. That wouldn't surprise me at all the way things have gone with this.
Marking this thread... I just got my MkIII today, and Canon service couldn't tell me whether or not my camera needed the fix. They said to test my AI servo mode and keep an eye out for their announcement soon. I am anxious as I'm covering 2 PGA Tour events in the next 2 months....
Well so much for the fix. I know this is not new news but I was told end of Oct first of Nov I should get my mailing label to send it in. Well I have heard nothing so I called the special # they gave me when I did the survey and put issue not resolved. When I got to an EOS tech who just happen to be the guy I originally talked to back on Oct 17th he then told me now that the soonest it would be was the end of November. I told him that would not work and he bumped me up to a supervisor. The soups basic answer was sorry please just wait and it will be taken care of. I told him that I am tired of being stroked along and would like to get this issue behind me. I have been told it was me, my style, not knowing the CF functions and I just needed to learn the camera. My income from this summers tournaments was literally cut in half using this camera and my mark2.
I was fed up and called Kenmore camera in Seattle where I bought it and told them that I am sorry but I am tired of waiting. They were good and replaced the first one after sending it in and still having an issue. I told them I would wait for the fix at the end of the month and call it good. Well when this happened today that was the last straw. I called them again and told them I want to just return it and buy a used Mark2n or 2. They said bring it in and they would refund me the money. Well the sales person met me at the door with an email in hand. He told me he had good news and that they got approval from canon to exchange it out as mine was in "that range" of SN that had the issue. They went to the magic cupboard and pulled out a black box with a BLUE dot!
Don't get me wrong I am still pissed at Canon and how they handled this mess and will seriously think twice about buying anything new Canon.
Wickedfn4u wrote:
Well so much for the fix. I know this is not new news but I was told end of Oct first of Nov I should get my mailing label to send it in. Well I have heard nothing so I called the special # they gave me when I did the survey and put issue not resolved. When I got to an EOS tech who just happen to be the guy I originally talked to back on Oct 17th he then told me now that the soonest it would be was the end of November. I told him that would not work and he bumped me up to a supervisor. The soups basic answer was sorry please just wait and it will be taken care of. I told him that I am tired of being stroked along and would like to get this issue behind me. I have been told it was me, my style, not knowing the CF functions and I just needed to learn the camera. My income from this summers tournaments was literally cut in half using this camera and my mark2.
I was fed up and called Kenmore camera in Seattle where I bought it and told them that I am sorry but I am tired of waiting. They were good and replaced the first one after sending it in and still having an issue. I told them I would wait for the fix at the end of the month and call it good. Well when this happened today that was the last straw. I called them again and told them I want to just return it and buy a used Mark2n or 2. They said bring it in and they would refund me the money. Well the sales person met me at the door with an email in hand. He told me he had good news and that they got approval from canon to exchange it out as mine was in "that range" of SN that had the issue. They went to the magic cupboard and pulled out a black box with a BLUE dot!
Don't get me wrong I am still pissed at Canon and how they handled this mess and will seriously think twice about buying anything new Canon....Show more →
You are definetly very lucky as they do not exchanges.... but it seems in some cases they do that ...
Wickedfn4u wrote:
They went to the magic cupboard and pulled out a black box with a BLUE dot!
Don't get me wrong I am still pissed at Canon and how they handled this mess and will seriously think twice about buying anything new Canon.
Look forward seeing your results with the Blue Dot MKIII.
Me too, I have a couple games this weekend so it will be a good test. I know it was MUCH worse with warm and sunny but I still saw it just shooting in low (read that as gray days) light at 2.8 which is what I will have this weekend.
dvarnav wrote:
You are definetly very lucky as they do not exchanges.... but it seems in some cases they do that ...
Yeah I was kind of shocked too. All along Kenmore told me I could bring it back. I told them I would wait till 1.1.1 came out to see if it would fix the problem. Then I found out on the 17th about the sub mirror and told them I would hang on to it and do the fix. Well when I called them to say I was doen waiting they said bring it in for a refund. I don't know if the owner called Canon with my SN and they gave them the ok or he just did it and will shove it back up the chain but THANK YOU Kenmore Camrea!
Wickedfn4u wrote: dvarnav wrote:
Well you can't say fairer than that that's great service from your dealer. No Blue Dot MKIII's in the UK yet so I am sure there are a lot of anxious potential UK buyers waiting for Canon UK to restock there dealers shelves (Canon UK recalled the MKIII's from there dealers a few weeks ago)
That was my complaint to the supervisor at Canon, they fix the ones on the shelf first but the people who are trying to make money with this still have a nice door stop. Their first priority would be to fix the ones in the hands of the pro's not the ones they want to sell. Told him it would be like being a auto shop with a car hoist that does not work for 7 months.
That is what they told me, labels would not go out till end of Nov. Now someone in another thread said they took theirs in as a test one I guess but no "mass" recall yet.
khurram1 wrote:
Sorry if this has already been asked - i didn't want to read thorugh 28 pages.
Has anyone had their camera fixed yet In Canada, Canon is not servicing until the end of November and i'd like to know if the fix actually does work.
I was reading a post on naturescapes about a photographer who has had the fix. According to what he wrote, he said it made a big big difference. I will see if I can find the link.
As far as Canon UK goes, it seems they won't be accepting cameras in for repair until the end of November. No UK dealer carriers stock that includes the fix so it seems we are still in limbo. Oh well.
that's great service from your dealer. No Blue Dot MKIII's in the UK yet so I am sure there are a lot of anxious potential UK buyers waiting for Canon UK to restock there dealers shelves (Canon UK recalled the MKIII's from there dealers a few weeks ago)