Just got off with Canon and they will be issuing a recall on effected cameras. They do not have the part but I would call in and get on the list. They will call when they have the parts in for the repair! They said they will call and then send a label for shipping on this. 1-800-828-4040 and follow the prompts. Tell them you have the M3 with the focus issue and heard there is a hardware fix you want to get in on.
They did not have that, when I told him scuttle was there was a hardware fix he had to go confirm. So I don't think they know when the SN# cutoff would be.
Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.
Sam Bennett wrote:
Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.
Adam Radford wrote:
well why not get it fixed either way?
I think Sam is referring to two different types of problems. A production flaw would be a result of a defect in the manufacturing process ("production"). Such a defect could have existed for some units and then been fixed (known or unknown fix) such that later units are not affected. A design flaw would be unaffected by the manufacturing process (e.g., manufacturing flaws) as the root cause of the problem is an "unintended feature" (i.e., bug) in the design. All units would be affected by a design flaw. One would hope that discovery of a design flaw would result in a halt to production until the flaw was fixed, and changes to the production processes before resuming.
I hope it all pans out and this solves the problem.
I too bought a 40D to hold me over before adding another mKIII to my bag. I would have liked to have bought another one by now but not until the fix was in.
Jim Victory wrote:
I hope it all pans out and this solves the problem.
I too bought a 40D to hold me over before adding another mKIII to my bag. I would have liked to have bought another one by now but not until the fix was in.
Jim
Jim do you find the 40d capable of focusing as well as the MIII, we tried one along side our MIII's and it did not seem to do much better, I understand that it is a much lower end camera. I was just curious as to your experience with it. Mainly in AI-Servo only.
FYI I just got off the Phone With Canon USA and this is the real deal.
My Own Mark III which was in service in August did not receive this new fix, so I too am on the list.
So thanks to all the nay sayers that told us we did not know how to use our cameras,. that was some very helpfull input!
Just got off the phone. The service rep said there was not a "recall" but they would notify me when it was time to send the camera. He said they would evaluate my camera and "if" there was a problem they would repair it. He took my serial number and description of problem. They may not all be on the same page yet but let's hope this puts any problem to rest.
John Ferguson wrote:
Just got off the phone. The service rep said there was not a "recall" but they would notify me when it was time to send the camera. He said they would evaluate my camera and "if" there was a problem they would repair it. He took my serial number and description of problem. They may not all be on the same page yet but let's hope this puts any problem to rest.
I called also and that sounds exactly like what I was told also. Guess we will have to wait and see.
