1bwana1 wrote:
This freezing issue seems so random in the M11 cameras. Some have been stable since release, others have it bad. I wish that Leica would do the responsible thing regarding the freezes. They have been issuing firmware updates to deal with this that appear to be largely successful. This indicates that they must have a pretty good idea of the cause at this point. If Leica would issue a statement explaining the issue customers would have much more confidence in the product. If it is in fact a hardware issue then Leica should know by serial number in which cameras the offending part, or batch , was used. A recall would be in order then.
This just seems like the low bar in customer care. Why a premium brand like Leica doesn't do this is beyond understanding....Show more →
It is especially bad in comparison to recent recall issues, such as the Nikon Z8/Z9 issues, where Nikon immediately identified the affected serial numbers, set up a website to check if your serial was affected, and then offered the free repair in (generally) a one to two week turnaround, maximum.
BPsmith511 wrote:
It is especially bad in comparison to recent recall issues, such as the Nikon Z8/Z9 issues, where Nikon immediately identified the affected serial numbers, set up a website to check if your serial was affected, and then offered the free repair in (generally) a one to two week turnaround, maximum.
This is the part that I don't understand from Leica. Why hide behind the walls instead of coming out and admitting a software / hardware issue. I'm in manufacturing and I get it, things can get away from you fast, a bad batch etc... but you always have to give face. Protect your brand by being proactive and work with customers that continue to support this premium product.
In the end, things always get worked out but at what expense?
I'm one of the lucky ones that thus far have been problem free. However I thought about it long and hard before committing. I do feel for those who are now on pause after placing a premium order.
highdesertmesa wrote:
I did give it a baking soda and water wash to ensure the toxic chemicals used to blacken the brass were removed. IDS says the chemicals are washed off with water, which I don't think is enough to neutralize them. The baking soda wash does make the brass slightly less black.
Interesting, I wonder if yours missed the wash or something. I have the black one for my M11 and there was no gritty feel or black rubbing off on my fingers from the very first day. I'll still probably play it safe and do a baking soda wash though.
keisi wrote:
Interesting, I wonder if yours missed the wash or something. I have the black one for my M11 and there was no gritty feel or black rubbing off on my fingers from the very first day. I'll still probably play it safe and do a baking soda wash though.
They're handmade, so could be some variability. Or they may have changed the wash procedure after I discussed the finish with them at length by email.
highdesertmesa wrote:
They're handmade, so could be some variability. Or they may have changed the wash procedure after I discussed the finish with them at length by email.
I am still wishing they you produce one in brass painted black (glossy)
Fred Miranda wrote:
I am still wishing they you produce one in brass painted black (glossy)
Yessss!!! That would make so much sense.
I'm not sure if it was this grip or the Visoflex 2 I had, but after using both, the Leica brand thumb grip became slightly loose and the original plastic hotshoe cover was too loose to use. The metal hotshoe cover, which is still sold by Leica Miami, still fit fine as it's a tighter fit. Point being, this grip may have compressed the hotshoe springs a bit. In hindsight, I would have scraped off the black coating from the rail part of the grip that goes into the hotshoe, which is pretty thick and gets scraped with the first use anyway.
