Fred Miranda wrote:
Their support is actually good. However, the main problem lies in the lengthy repair process, especially for customers in the USA, as some items need to be sent all the way to Germany, further complicating matters.
chez wrote
The question isn't how reliable are Leica's, it's how does Leica support their customer after the initial sale. Here, it appears like Leica falls flat on it's face...which is very disappointing given it is a luxury brand.
Service also includes dealing with the problem within a reasonable timeframe. In the OP’s case, the timeframe is not reasonable…in fact the timeframe is undefined.