pookipichu
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 p.4 #7 · B&H What are you thinking??? | |
This reminds me of how a girl was banned from purchases at Abercrombie & Fitch and accused of being a reseller because she would purchase thousands of dollars of clothes from them. She would buy one of each color of every style she liked and her closet was like a shrine to Abercrombie. I don't understand the point of angering or cutting off your best customers...
Simply don't buy from them anymore. Buy from Samy's, Adorama, Robert's or Amazon or J&R, etc. etc. etc.
netexpress wrote:
From: Henry Posner [mailto:[email protected]]
Sent: Thursday, March 15, 2012 2:10 PM
Subject: 1D X back order canceled
Re Web No: 1019890874
We regret your dissatisfaction. We have a firm and unwavering policy not to sell to resellers for a couple of reasons:
- We prefer to establish and maintain the retailer-customer relationship ourself.
- Selling to resellers violates our authorized retailer agreement with many of the brands we carry.
- Selling to resellers almost always voids the end user's warranty.
We have a legal and ethical obligation to honor our authorized retailer agreements and the provisions cited above are essential to our business.
If you feel our decision regarding the canceled order was made incorrectly and you can establish this to a reasonable degree we are certainly open to discussing this in a professional and business like way. I will ask the manager of that department to review this letter also.
-- -
regards,
Henry Posner
Director of Corporate Communications
B&H Photo-Video, and Pro-Audio
http://www.bandh.com/
________________________________________
Hi Henry,
I've been a B&H customer since the 1980's. I've spent about $200K with B&H. I placed a back order for the new Canon 1D X yesterday (order # 1019890874) so I could get on the top of the wait list. B&H canceled my order without explanation. I was in the waiting room when I received the cancelation while my wife had surgery.
I contacted sales at B&H and they told that they cannot help me. I just got the run around from one guy to the next. They gave me the attitude of this isn't my problem let me pass you on to someone else. I told them l was a customer since the 1980's and had six figures of purchases from B&H which he clearly could see on my account. They didn't want to deal with it so I told him look I'm in the waiting room while my wife is having oral surgery, I can't just keep on getting transferred from one person to the next, can't you own this issue for me and handle it and get back with me with what B&H needs? Nope!
I asked them why and they say I’ve purchased too much gear so I must be a reseller. What I said that's ridiculous! I have all my gear listed on my profile here on fredmiranda.com and I offer to PDF all my registered gear from the Canon and Nikon registration web sites to prove I still own 95%+ of everything I've ever bought from B&H. And I've purchased a lot. The only photo gear I've ever sold are for example when a version II of the new Canon 300mm IS lens I sold my several year old Canon 300mm IS version I lens. You can see on my FM feedback every item I’ve sold. And that is for a handful of items just like everyone else here on FM. These are personal sales of my well used equipment on FM only not for resale as a business but because I am replacing these with a newer versions from B&H. But B&H declines. I think that's a nice way to treat a good customer like myself!
I also have back orders with B&H from the 1st day back orders were accepted. I’ve now gone from top of the back order list to having no back orders at all from what I understand:
Nikon D800E
Nikon D4
Canon 5D Mark III
Canon 24-70 version II
Canon 1D X
The new Canon flashes, grips, etc.
If I added this up correctly I have made $194,136.11 in orders wit B&H since 2004 alone plus with the four bodies, grips flashes, etc I have on back order that's well North of $220K in business with B&H.
And I've had some of these back orders in since January 9th. So why couldn't B&H have told me when I was back ordering all this gear that they would cancel the orders? At least then I could have placed the back order with another vendor. Why wait until the week before the ship date to tell me that? This causes real damage to me. Now it'll take many months to get back on the front of the line at another retailer. If B&H had just told me when I placed the orders starting in January there would have been no damage done. But instead B&H took the orders and let me assume since January I was first in line. That's really where the damage is done. B&H could have avoided all this hassle. Now what do I do?
So Fred Miranda himself has contact B&H regarding my plight and I’ve have heard nothing back further from B&H. I’ve emailed B&H myself and I’ve heard nothing back.
I’m trying to slowly cancel my back orders with B&H and replace them with other resellers. I think I may have a Nikon D4 lined up thanks to another FM member who after hearing my story about B&H is trying to help me get a D4. But that’s one down and several more to go. This is a mess that could have been avoided had B&H been upfront with me.
And all the gear I’ve purchased has been for my use only. As I said I offered to send B&H a PDF from Nikon and Canon’s registration site showing that all this gear is registered to me.
Here is my profile on FM and I've purchased almost all of this from B&H:
Roland from San Francisco
Hasselblad H3D-39 39MP, H1 Film, Canon 1DIV, 1DsIII, 1DsII, 1DIIn, 1DII, SD550,
Leica R9/DMR,
Nikon D3x, D700
Glass
Hasselblad HC 300/4.5, 210/4, 150/3.2, 120/4 Macro, 50-110/3.5-4.5, 100/2.2, 80/2.8, 50/3.5, 35/3.5, 28/4, 1.7x, 52/26/13mm ext
Leica: 15/3.5, 19/2.8, 21-35, 28/2.8, 35/1.4, 50/1.4, 60/2.8 Makro, 80/1.4, 90/2, 100/2.8 Makro, 180/2.8, 280/4, 2x Ext, Elpro 1:1,
Zeiss ZE 21/2.8, 28/2, 35/2, 50/2, 100/2
Zeiss ZF 21/2.8, 50/2, 100/2
Zeiss Distagon C/Y T* 21/2.8, 28/2.0, 35/2.8 PC, 50/1.7 Planar T*,
Schneider Apo-Digitar 90/4.5, Rodenstock Apo-Sironar Digital 45/4.5, 150/4.5
Canon Primes: 600/4L IS, 500/4L IS, 400/4L IS II, 400/5.6L, 300/2.8L IS II, 200/2.0L, 200/2.8L II, 180/3.5L Macro, 135/2.0L, 100/2.8L Macro, 90/2.8 TS-E, 85/1.2L II, 85/1.8, MP-E 65/2.8 1-5x Macro, 60/2.8 EF-S Macro used with ext tubes, 50/1.2L, 45/2.8 TS-E, 35/1.4L, 24/1.4L II, 24/3.5 TS-E II, 17/4 TS-E, 15mm Fish Eye, 14/2.8 II, 1.4x III, 2x III
Canon Zooms: 8-15/4L, 16-35/2.8L II, 17-40/4L, 24-70/2.8L, 24-105/4L IS, 70-200/2.8L IS II, 70-200/4L IS, 100-400/4-5.6L IS, 28-300/3.5-5.6L IS, 70-300/3.5-5.6L IS
Nikon AF-S 600/4G VR, 200-400/4G ED-IF VR, 14-24/2.8G, 24-70/2.8G, 70-200/2.8G VR II, 105/2.8G ED-IF Macro, 85/1.4G, 60/2.8G Macro, 50/1.4G, 35/1.4G, 24/1.4G, TC-14EII, 17EII, 20EIII
Profoto Strobes: B2, Acute
...Show more →
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