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Archive 2012 · B&H What are you thinking???

netexpress
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p.1 #1 · B&H What are you thinking???

I've been a B&H customer since the 1980's. I've spent over $200K with them. See my profile. This is gear for my own use. You would think they would appreciate the business. I placed a back order for a Canon 1D X yesterday and they canceled my order without explanation. I contact sales and they say that they can not help me. So I contact customer service and they say they can't help me. I just get the run around. They say I've purchased too much gear so I must be a reseller. I say that's silly I have all my gear listed on my profile here on fredmiranda.com and I offer to PDF all my registered gear from the Canon and Nikon web sites to prove I still own 99% of everything I've ever bought from them. And I've purchased a lot. The only photo gear I've ever sold is when a version II of a lens comes out I've sold the version I. And that is for a handful of items just like everyone here. But they decline. I think that's a hell of a nice way to treat a good customer like myself. Here is my profile on FM and I've purchased almost all of this from B&H:

Roland from San Francisco
Hasselblad H3D-39 39MP, H1 Film, Canon 1DIV, 1DsIII, 1DsII, 1DIIn, 1DII, SD550,
Leica R9/DMR,
Nikon D3x, D700
Glass
Hasselblad HC 300/4.5, 210/4, 150/3.2, 120/4 Macro, 50-110/3.5-4.5, 100/2.2, 80/2.8, 50/3.5, 35/3.5, 28/4, 1.7x, 52/26/13mm ext
Leica: 15/3.5, 19/2.8, 21-35, 28/2.8, 35/1.4, 50/1.4, 60/2.8 Makro, 80/1.4, 90/2, 100/2.8 Makro, 180/2.8, 280/4, 2x Ext, Elpro 1:1,
Zeiss ZE 21/2.8, 28/2, 35/2, 50/2, 100/2
Zeiss ZF 21/2.8, 50/2, 100/2
Zeiss Distagon C/Y T* 21/2.8, 28/2.0, 35/2.8 PC, 50/1.7 Planar T*,
Schneider Apo-Digitar 90/4.5, Rodenstock Apo-Sironar Digital 45/4.5, 150/4.5
Canon Primes: 600/4L IS, 500/4L IS, 400/4L IS II, 400/5.6L, 300/2.8L IS II, 200/2.0L, 200/2.8L II, 180/3.5L Macro, 135/2.0L, 100/2.8L Macro, 90/2.8 TS-E, 85/1.2L II, 85/1.8, MP-E 65/2.8 1-5x Macro, 60/2.8 EF-S Macro used with ext tubes, 50/1.2L, 45/2.8 TS-E, 35/1.4L, 24/1.4L II, 24/3.5 TS-E II, 17/4 TS-E, 15mm Fish Eye, 14/2.8 II, 1.4x III, 2x III
Canon Zooms: 8-15/4L, 16-35/2.8L II, 17-40/4L, 24-70/2.8L, 24-105/4L IS, 70-200/2.8L IS II, 70-200/4L IS, 100-400/4-5.6L IS, 28-300/3.5-5.6L IS, 70-300/3.5-5.6L IS
Nikon AF-S 600/4G VR, 200-400/4G ED-IF VR, 14-24/2.8G, 24-70/2.8G, 70-200/2.8G VR II, 105/2.8G ED-IF Macro, 85/1.4G, 60/2.8G Macro, 50/1.4G, 35/1.4G, 24/1.4G, TC-14EII, 17EII, 20EIII
Profoto Strobes: B2, Acute

Mar 15, 2012 at 10:20 AM

ryanpfleger
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p.1 #2 · B&H What are you thinking???

I would think a reseller would purchase multiples of hot items rather than 1later of everything... Can you just create a new account and have it sent to your neighbor?

Mar 15, 2012 at 10:27 AM

Jacob D
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p.1 #3 · B&H What are you thinking???

That's baffling. It's their loss apparently!

Mar 15, 2012 at 10:28 AM

netexpress
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p.1 #4 · B&H What are you thinking???

I also have back order with them from the 1st day on:
Nikon D800E
Nikon D4
Canon 5D Mark III
Canon 24-70 version II
Canon 1D X

I guess all these are canceled and I got from the top of the list at B&H to the bottom of the list at another camera store. All my back orders from January 9th - gone. That puts me from getting most of these next week to getting them many months from now if I am lucky. That's a lot of months lost to photography for me.

How many other people has this happened to?

There are warranty issues if I buy under my wife's name for example.

Recommendations for a new camera store for a really good customer?

Edited on Mar 15, 2012 at 10:33 AM · View previous versions

Mar 15, 2012 at 10:29 AM

netexpress
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p.1 #5 · B&H What are you thinking???

ryanpfleger wrote:
I would think a reseller would purchase multiples of hot items rather than 1later of everything... Can you just create a new account and have it sent to your neighbor?

Exactly! I've purchased exactly one of each item for my own use with the exception of well maybe my 1.4x teleconverters - I've got two of each for when I take out two big guns, some cleaning supplies and disks for my photo storage. All my cameras are one copy of each - same with all the other lenses. It's bizarre.

Mar 15, 2012 at 10:31 AM

Dan Grisez
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p.1 #6 · B&H What are you thinking???

Send a PM to Henry and see what he can do.

Mar 15, 2012 at 10:38 AM

garydavidjones
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p.1 #7 · B&H What are you thinking???

Called B&H pro hotline. Rude, unhelpful. Complained
in writing about defective product, no reply.

Mar 15, 2012 at 10:47 AM

michael49
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p.1 #8 · B&H What are you thinking???

netexpress wrote:
I also have back order with them from the 1st day on:
Nikon D800E
Nikon D4
Canon 5D Mark III
Canon 24-70 version II
Canon 1D X

...

Unless you happen to run a photography rental business it appears that they are simply trying to help you with an obviously severe case of GAS (gear acquisition syndrome).

Mar 15, 2012 at 10:59 AM

rscheffler
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p.1 #9 · B&H What are you thinking???

There is still something to be said about having a relationship with a local pro camera shop, if a good one exists in your area.

While I buy my fair share from B&H and others online, primarily for harder to find items they have in stock that would take a local shop weeks to order in specially, I buy from my dealer major purchases such as Canon pro bodies and L lenses. I will often receive in demand new product well before most others have their backorders filled from the major suppliers such as B&H and Amazon. With new releases there are rarely price savings when buying from the big online shops. Everyone sells at the same introductory price, so IMO, I'd rather have the dealer's cut of the sale go to someone local.

Edited on Mar 15, 2012 at 11:17 AM · View previous versions

Mar 15, 2012 at 11:14 AM

michaelwatkins
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p.1 #10 · B&H What are you thinking???

netexpress wrote:
I guess all these are canceled and I got from the top of the list at B&H to the bottom of the list at another camera store. All my back orders from January 9th - gone. That puts me from getting most of these next week to getting them many months from now if I am lucky. That's a lot of months lost to photography for me.

I have to believe that if you persist with B&H, track down their CEO and speak with her/him, you'll find that you get treated much better. I can't imagine any CEO of a company like that not appreciating a customer such as yourself.

Maybe you can get back to the top of the list again in the process.

The exercise, fruitful or not in the end, would be really interesting to us flies on the wall!

Mar 15, 2012 at 11:14 AM

Siddhu
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p.1 #11 · B&H What are you thinking???

Tweet this thread and also send a link to their PR/Communications person along with the CEO.

Watch how fast they go into damage control!

Mar 15, 2012 at 11:18 AM

Siddhu
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p.1 #12 · B&H What are you thinking???

Henry Posner
Dir of Corp Communications at B&H Photo-Video

http://www.linkedin.com/in/hposner

"As Director of Corporate Communications, two of my primary functions are managing our company's reputation online and acting as an ombudsman for our customers. In the former capacity I frequent numerous forums, blogs, social network sites and newsgroups."

Mar 15, 2012 at 11:21 AM

ken.vs.ryu
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p.1 #13 · B&H What are you thinking???

I'm sure several of their competitors would want your business. Good luck.

Mar 15, 2012 at 11:30 AM

benee
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p.1 #14 · B&H What are you thinking???

michael49 wrote:
Unless you happen to run a photography rental business it appears that they are simply trying to help you with an obviously severe case of GAS (gear acquisition syndrome).

Yea, its great to have toys and all, but this is a bit much.

Still, you should be able to purchase from BH if you want to!

Mar 15, 2012 at 11:35 AM

netexpress
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p.1 #15 · B&H What are you thinking???

garydavidjones wrote:
Called B&H pro hotline. Rude, unhelpful. Complained
in writing about defective product, no reply.

I just got the run around too from one guy to the next. They gave me the attitude of this isn't my problem let me pass you on to someone else. I told them l was a customer since the 1980's and had six figures if purchases from B&H which he clearly could see on my account. They didn't want to deal with it so I told him look I'm in the waiting room while my wife is having oral surgery, I can't just keep on getting transferred from one person to the next, can't you own this issue for me and handle and get back with me with what B&H needs? Nope! Nice!

Mar 15, 2012 at 11:38 AM

Bruce Sawle
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p.1 #16 · B&H What are you thinking???

Tweet and Facebook would get the word out and stir things up a bit. Nobody wants bad press especially on social network sites.

Mar 15, 2012 at 11:38 AM

netexpress
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p.1 #17 · B&H What are you thinking???

michael49 wrote:
Unless you happen to run a photography rental business it appears that they are simply trying to help you with an obviously severe case of GAS (gear acquisition syndrome).

Busted!

OK yes, My name is Roland and I am a compulsive gear head

So aside from a good reseller recommendation maybe also a good shrink?

Mar 15, 2012 at 11:40 AM

Smiert Spionam
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p.1 #18 · B&H What are you thinking???

This definitely sounds like a job for Henry. His username here is henryp.

Good luck getting it sorted out.

Mar 15, 2012 at 11:43 AM

netexpress
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p.1 #19 · B&H What are you thinking???

michaelwatkins wrote:
I have to believe that if you persist with B&H, track down their CEO and speak with her/him, you'll find that you get treated much better. I can't imagine any CEO of a company like that not appreciating a customer such as yourself.

Maybe you can get back to the top of the list again in the process.

The exercise, fruitful or not in the end, would be really interesting to us flies on the wall!

Good entertainment for the peanut gallery

So if I added this up correctly $194,136.11 in orders since 2004 alone plus with the four bodies, grips flashed, etc I have on back order that's well North of $220K in business with B&H.

Mar 15, 2012 at 11:45 AM

netexpress
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p.1 #20 · B&H What are you thinking???

rscheffler wrote:
There is still something to be said about having a relationship with a local pro camera shop, if a good one exists in your area.

While I buy my fair share from B&H and others online, primarily for harder to find items they have in stock that would take a local shop weeks to order in specially, I buy from my dealer major purchases such as Canon pro bodies and L lenses. I will often receive in demand new product well before most others have their backorders filled from the major suppliers such as B&H and Amazon. With new releases there...Show more →

All our local shops have closed down

Best Buy and Fry's is about it!

Mar 15, 2012 at 11:48 AM

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