Well, I have to say that Roland's attitude in this thread has been exemplary and cannot be faulted by any measure. I think he was completely right to start this thread, without which I am sure the matter wouldn't have been solved so fast, if at all.
Roland, I'm very happy you got satisfactory resolution on this problem. No business is perfect, and it sucks to be subjected to the imperfections, but it's good to see they did the right thing.
OK, B&H and Henry have come through, and all is well in the Kingdom of Photography. I am still at a loss to comprehend why it is the client who has to beg the vendor to be reinstated, rather than the vendor having to beg the client to get back on his good side. That so many members have commented on the poor phone service and yet keep on buying from B&H sounds unusual. As does the fact that a company offering such service remains a dominant force in the market. This says something about lack of competition IMHO. Because otherwise, I, as I client would have reinstated with B&H only those orders where being early in line matters, and would have used all my other business to establish a second, competitive relationship with another vendor. That nextexpress is willing to let bygones be bygones and act as though nothing ever happened only gives B&H a walk, and fails to impress upon them that bad customer service (that is being awfully mild) actually cost business.
Another happy ending post, but I just wondered whether Adorama, Amazon, Sammy, etc... has quietly send netexpress a "Golden Customer" card if they aware of this post. If I am a Sales Manager, I would kick my agents @$$ if they failed to do so.
BTW, if it's cost $250k/kid, I am a millionaire now..WhoaHooo...I am filthy rich... but I am not going to order 10 of D800 or 5DIII, yet!
millsart wrote:
If only the rest of the citizens of this country could get as worked up over social issues as members here do about a wealthy gearhead not being able to spend hundreds of thousands of dollars on camera equipment......
I'm not saying its right what happened, but at the same time, wow....9 pages of collective outrage over it ?
I mean really now, whats the worst thing thats happened ? Someone lost their place on a waiting list for a D800e, D1x and a bunch of other high end gear.
I know we all love our equipment, and probably for some it teeters close to an unhealthy obsession over this stuff, but does it really matter that much in the big picture (pun intentional) of life ?
Is it really that big of deal if Roland doesn't get the first 1Dx and has to wait an extra month before for it to go along with his other $200k of equipment ?
He didn't get the respect he deserves for spending a lot of money ?
Again, I'm not saying I agree with B&H, but off all the horrible things I've read about going on in this world this week, someone getting an order canceled for photo gear just seems pretty low on the list.
I wonder if there is a 9+ page thread about Jerry Seinfeld not being able to buy the first NSX like in that superbowl commerical ? ...Show more →
Is this a joke? This forum is ABOUT the subject under discussion. I don't come here to discuss social issues. Will you chastise us for the 10 page thread about the 5DIII high ISO performance as well?
They probably cancelled your order because they decided to give you this one for free as part of the "Buy 200K, get 1 free promo." ... and are just waiting to surprise you with it.
RustyBug wrote:
They probably cancelled your order because they decided to give you this one for free as part of the "Buy 200K, get 1 free promo." ... and are just waiting to surprise you with it.
philber wrote:
OK, B&H and Henry have come through, and all is well in the Kingdom of Photography. I am still at a loss to comprehend why it is the client who has to beg the vendor to be reinstated, rather than the vendor having to beg the client to get back on his good side. That so many members have commented on the poor phone service and yet keep on buying from B&H sounds unusual. As does the fact that a company offering such service remains a dominant force in the market. This says something about lack of competition IMHO. Because otherwise, I, as I client would have reinstated with B&H only those orders where being early in line matters, and would have used all my other business to establish a second, competitive relationship with another vendor. That nextexpress is willing to let bygones be bygones and act as though nothing ever happened only gives B&H a walk, and fails to impress upon them that bad customer service (that is being awfully mild) actually cost business....Show more →
I would say there's plenty of competition in the marketplace for everything that B&H sells. I would also say that for every member who has complained in this thread about service received from B&H there's at least one other member, like myself, who has had nothing but positive experiences with the store and its customer service reps, both live and on-line but didn't feel the need to comment in what quickly became a "I have this complaint too" thread. And in Roland's specific case, he had already made $200k worth of apparently satisfactory transactions before he got to this problem. I think it would be unwise for either side to throw away that kind of history over one mistake, no matter how large, so long as it's satisfactorily corrected in a timely manner.
philber wrote:
OK, B&H and Henry have come through, and all is well in the Kingdom of Photography. I am still at a loss to comprehend why it is the client who has to beg the vendor to be reinstated, rather than the vendor having to beg the client to get back on his good side. That so many members have commented on the poor phone service and yet keep on buying from B&H sounds unusual. As does the fact that a company offering such service remains a dominant force in the market. This says something about lack of competition IMHO. Because otherwise, I, as I client would have reinstated with B&H only those orders where being early in line matters, and would have used all my other business to establish a second, competitive relationship with another vendor. That nextexpress is willing to let bygones be bygones and act as though nothing ever happened only gives B&H a walk, and fails to impress upon them that bad customer service (that is being awfully mild) actually cost business....Show more →
I realize that one "Ah Sh*t" can wipe out a dozen "Atta Boy's" ... but, I try not to focus on the "Got it wrong", paying a bit more attention to the "Got it right." and how hard I had to fight to get it there. We all have our "Oooops", and prefer to have an opportunity for correction / reconcilation. I tend to judge more on how determined you are at making it right than the occassional/exceptional "Ooooops".
In my limited experience with B&H, it has been good ... not something I can say for all vendors I've dealt with. Although, they could really bump their standing by tossing Roland an unsolicited "freebie". Not that he needs it, but it would be a "drop in a bucket" to B&H for such a show of "goodwill".
deebo7 wrote:
oh the disappointment of having too much money
Cryptic.
It's all relative. When I was your age I would bet I was much poorer than you are now.
Is it wrong to have money? Isn't it required if you choose not to be a burden on those around you and if you want to support those who depend on you when you are older and unable to care for yourself? And isn't it required to sustain yourself so that you can study and hone skills that will allow you to offer more back to society in the long run? Aren't these just goals? If so I would posit that having money can be just.
netexpress wrote:
As a corollary I would only add that it would be unfair of me as a customer to complain post-resolution about anything I specifically did not request.
In other words B&H can only be expected to deliver what I asked for. It's up to me to clearly ask. Otherwise I really have no right to complain about not getting it if I didn't ask for it.
This was my original gripe with B&H i.e. if B&H has a problem please state clearly what you need from me to resolve it. B&H was never able to state clearly what they wanted. Although they clearly got overwhelming evidence anyway.
These things work both ways. Both parties need to state clearly what they want. Then resolution because easy.
but I am not going to order 10 of D800 or 5DIII, yet! 
