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Archive 2009 · adobe customer service

rayross
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p.1 #1 · adobe customer service

Has anybody tried to get Adobe cust service? I tried twice today. 1st was on hold for 1 hour 15 mins, this time for 45 mins and counting.
Ray

Oct 30, 2009 at 11:53 PM

pjbishop
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p.1 #2 · adobe customer service

I would have thought that by now Adobe would have cleaned up its act. They had a real problem with customer service over the summer months, for which they had a story:

http://blogs.adobe.com/jnack/2009/08/fixing_adobes_customer_service.html

Nov 01, 2009 at 11:55 AM

RAF09
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p.1 #3 · adobe customer service

I've given up on trying to get through to them. I am looking for a way to obtain a phone # that will actually connect to a person who not only speaks English but also has some clue as to how to HELP, which is why you called, right? Emailing is just as bad. So, anybody with a # to a level 2(at minimum) rep would be great!!

Nov 01, 2009 at 10:33 PM

tomb18
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p.1 #4 · adobe customer service

I've given up trying to contact them ever again. 3 times on hold fro over 1 hour each time.

Nov 01, 2009 at 11:50 PM

vetkrazy
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p.1 #5 · adobe customer service

Adobe Customer Service is a oxymoron.

Nov 02, 2009 at 06:52 AM

pjbishop
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p.1 #6 · adobe customer service

Exactly so, vetkrazy.

Nov 02, 2009 at 01:49 PM

rachp
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p.1 #7 · adobe customer service

Have you tried email? Just a few weeks ago, I had an issue resolved in less than 24 hours using email.

Nov 02, 2009 at 02:46 PM

mdbassman
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p.1 #8 · adobe customer service

vetkrazy wrote:
Adobe Customer Service is a oxymoron.

AMEN!!! Email?? Tried that also and after about 2 pages of excessive "Safe Mode" crap, I gave up, got a refund and went to CS3 from LR.
Dan

Nov 04, 2009 at 02:15 PM

rachp
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p.1 #9 · adobe customer service

No doubt, there are some issues that just cannot be handled thru email.

Nov 04, 2009 at 02:37 PM

jim allison
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p.1 #10 · adobe customer service

What customer service?

Nov 05, 2009 at 02:02 AM


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