Australian P. C. Buff clients

FM Forums \| Lighting & Studio Techniques \| Join Upload & Sell	Search Used
1 2 end

Archive 2009 · Australian P. C. Buff clients

E-Vener
Offline
Dedicated FM
Upload & Sell: Off

p.1 #1 · Australian P. C. Buff clients

I got a press release from Paul C. Buff tonight:

""Buff announces Australian Partner"

the gist of it is that as of October 30, 2009 Paul C. Buff lighting will be represented in Australia by 1st Line Digital

Oct 30, 2009 at 02:29 AM

thekrees
Offline
Upload & Sell: Off

p.1 #2 · Australian P. C. Buff clients

Never heard of Ist Line Digital. Can anyone enlighten me on them?

Oct 30, 2009 at 03:19 AM

E-Vener
Offline
Dedicated FM
Upload & Sell: Off

p.1 #3 · Australian P. C. Buff clients

Here's the link, forgot that earlier: http://www.paulcbuff.com.au/

Oct 30, 2009 at 03:29 AM

bacilonur
Offline
Upload & Sell: Off

p.1 #4 · Australian P. C. Buff clients

Sweet prices!

Oct 30, 2009 at 03:42 AM

randyat
Offline
Upload & Sell: Off

p.1 #5 · Australian P. C. Buff clients

This is wonderful news!

Oct 30, 2009 at 03:53 AM

Paul Buff
Offline
Account Locked

p.1 #6 · Australian P. C. Buff clients

1st Line just started programing this web site. Colin Smith (owner) is a great programmer and works very fast. But there are some errors in some of the product descriptions, etc. He should have these worked out in a few days. The prices appear to be correct, and are in AU$. 1st Line has repair services in the works.

Oct 30, 2009 at 03:57 AM

bacilonur
Offline
Upload & Sell: Off

p.1 #7 · Australian P. C. Buff clients

How does that work, do you just send them complete service manuals or will you send some of your staff to your international reps to train them?

Oct 30, 2009 at 03:59 AM

Paul Buff
Offline
Account Locked

p.1 #8 · Australian P. C. Buff clients

They will have service manuals and experienced techs. They won't be expected to do component level repairs (no company does that much any more with SMT parts). What they can't repair they will replace and ship back to us. Eventually we will probably end up with some refurbished units in the process.

Remember, AU is a tad smaller than US or EU. We researched carefully - 1st Line is a small and very personalized company and we have structured things so they can make a profit and AU customers can get the best prices we can make happen.

Oct 30, 2009 at 05:17 AM

GT2GT3
Offline
Upload & Sell: Off

p.1 #9 · Australian P. C. Buff clients

This is fantastic news.

As an Aussie who has acquired 6X B800's, 1 X Vagabond II, 1X ABR800 and an assortment of PCB Softboxes and Modifiers I now feel a confirmation that I have made the right purchase decision. I am appreciative of the improved accessibility to PCB products and also relieved there is now a local service option should it ever be required.

I would like to wish you and the local partner all the best in this venture and also to say thank you.

I still have an extensive PCB wish list including some Einsteins, Softboxes and the 86" Silver PLM so I am sure I will be getting acquainted with the local distributors very soon.

On a side note love your products and keep up the good work.

Again best of luck.

Regards,

JC

Oct 30, 2009 at 06:00 AM

redal
Offline
Upload & Sell: Off

p.1 #10 · Australian P. C. Buff clients

Paul, this is great news.
A question, If we have purchased through the US website, are we able to get things serviced in Aussie ?

Also Can we get the GST off if buying from over sea's ?

Oct 30, 2009 at 06:12 AM

dip.mojica
Offline
Upload & Sell: Off

p.1 #11 · Australian P. C. Buff clients

Are they shipping internationally, or is it just within Australia? I live in the Philippines and would love to order a set of Alienbees!

Oct 30, 2009 at 07:35 AM

Paul Buff
Offline
Account Locked

p.1 #12 · Australian P. C. Buff clients

dip.mojica wrote:
Are they shipping internationally, or is it just within Australia? I live in the Philippines and would love to order a set of Alienbees!

I just discussed this with 1st Line. They have the authority and interest to ship to the Philippines and other parts of the Pacific Rim and I have encouraged them to do so. Contact them - I'm sure they will be helpfully and nice to deal with.

Oct 30, 2009 at 06:21 PM

shoebox9
Offline
Upload & Sell: Off

p.1 #13 · Australian P. C. Buff clients

Can I return to 1st Line Digital, the mint condition 6x PLM's I bought from PCB in the US? Or perhaps they will be the local distributor of free replacement white front diffusers, once some that fit are made?

Afterall, Paul had repeatedly compared his products to early versions of software, so, as with software, many of us are expecting an upgrade to a version that works properly.

(PS I'd accept a credit if necessary.)

Oct 30, 2009 at 10:49 PM

miccullen
Offline
Upload & Sell: Off

p.1 #14 · Australian P. C. Buff clients

Well, I have to say the prices are considerably better than I expected.

We were having a chat about it over on the Aussie thread on POTN last night and it'd be fair to say everyone was pretty surprised by how they managed to keep the pricing down.

Oct 30, 2009 at 11:39 PM

CreV
Offline
Upload & Sell: Off

p.1 #15 · Australian P. C. Buff clients

Maybe add a warningtext to vagabond saying it can only run on 110v ?

Oct 31, 2009 at 12:30 AM

Paul Buff
Offline
Account Locked

p.1 #16 · Australian P. C. Buff clients

shoebox9 wrote:
Can I return to 1st Line Digital, the mint condition 6x PLM's I bought from PCB in the US? Or perhaps they will be the local distributor of free replacement white front diffusers, once some that fit are made?

Afterall, Paul had repeatedly compared his products to early versions of software, so, as with software, many of us are expecting an upgrade to a version that works properly.

(PS I'd accept a credit if necessary.)

You are asking for things that are way outside of stated policy. That said, I'm sure 1st Line will work as diligently as possible as our agent to make sure you are satisfied. But you are putting words in my mouth that were never stated. If you act decently and in good faith (as I find most Aussies do) you'll be taken care of. But do you think that if I bought a European product and had it shipped from Europe to the US, then told B&H or Adorama I want to return it that they would say "Sure, here's your money?"

Edited on Oct 31, 2009 at 04:51 AM · View previous versions

Oct 31, 2009 at 03:16 AM

Paul Buff
Offline
Account Locked

p.1 #17 · Australian P. C. Buff clients

CreV wrote:
Maybe add a warningtext to vagabond saying it can only run on 110v ?

You're right. I wasn't aware this was not specifically stated. I will see that it is taken care of.

Oct 31, 2009 at 03:20 AM

Paul Buff
Offline
Account Locked

p.1 #18 · Australian P. C. Buff clients

miccullen wrote:
Well, I have to say the prices are considerably better than I expected.

We were having a chat about it over on the Aussie thread on POTN last night and it'd be fair to say everyone was pretty surprised by how they managed to keep the pricing down.

We had many requests from conventional distributors and retail AU store to sell our products. Had we done that the prices would be about 30% higher.

1st Line acts as our direct partner and sells in the same manner as we do here - direct from 1st Line to customer. We worked very hard together to assure the AU price is as low as it possibly be. I believe you will find Colin and his 1st Line staff will do their level best to provide the same sort of customer service as we do here in the USA.

Oct 31, 2009 at 03:28 AM

miccullen
Offline
Upload & Sell: Off

p.1 #19 · Australian P. C. Buff clients

Paul Buff wrote:
CreV wrote:
Maybe add a warningtext to vagabond saying it can only run on 110v ?

You're right. I wasn't aware this was not specifically stated. I will see that it is taken care of.

So is the 110V the input or output? The site says "The system additionally includes a built-in global charger (for 100VAC to 260VAC charging)", which is good, but will it run the 220V ABs sold alongside it?

(Sorry, but this is a touch confusing, this point.)

Oct 31, 2009 at 05:35 AM

Paul Buff
Offline
Account Locked

p.1 #20 · Australian P. C. Buff clients

It is confusing - sorry. Vagabond II will only operate 110V lights, but can be charged from any voltage fro 95V to 265V. We had to do a lot of work to get the 110V version made and just haven't had a sufficient number of sales requests for a 220V version. Innovatronics makes a 220V similar power supply at a similar price. I believe it is made in the Philippines. This is the best currently available option for running 220V lights. Einstein will eliminate all these issues and is coming along well.

Oct 31, 2009 at 07:32 AM

1 2 end
FM Forums \| Lighting & Studio Techniques \| Join Upload & Sell 1 2 end