Damage to camera by Canon Service

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skid00skid00
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p.2 #1 · Damage to camera by Canon Service

I bubble-wrapped and taped my 1Ds. It came back with the rear lcd cut by the razor that they used to cut the bubble wrap off.

Since I'm an adult man, I started taking pictures with it. It still works just fine 6 years later...

Jul 03, 2009 at 08:05 PM

lpazxxsh
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p.2 #2 · Damage to camera by Canon Service

SteveS wrote:
lpazxxsh wrote:
SteveS wrote:
I had damage done before. Send it back. The camera will come back as new. If its the Canon logo they will replace the top cover.

I don't think its as simple as replacing the top cover. The 1D MKIII camera body
is one piece magnisium alloy. They have to gut everything out of my camera and insert it back to an new shell? I doubt it. What i suspect they will do is just
offer to replace it with a clean refurb or a new one with a serial number close or newer. They'll take mine and resell it as a refurb.

I just got mine adjusted and tweeked to where i want it and its perfect. Just don't want to get a 1D MKIII with AF problems.

Yes the body is a one piece magnesium alloy. But there is a top cover. Look at the lines on your 1D III you will see a seem that all the way around the top section. That is replaceable. I had mine replaced on my mark II. Mark III is almost the same.

Wow that would be soo cool if thats all it is. Don't have my 1D with me at the moment. Its sitting inside a UPS truck waiting for Canon Service to re-open after the 4th of july holiday.

. And also i hope they can re-fix the problem why the camera was there in the first place before they scratched it.

Edited on Jul 03, 2009 at 10:41 PM · View previous versions

Jul 03, 2009 at 10:25 PM

Andrew J
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p.2 #3 · Damage to camera by Canon Service

Jul 03, 2009 at 10:34 PM

lpazxxsh
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p.2 #4 · Damage to camera by Canon Service

skid00skid00 wrote:
I bubble-wrapped and taped my 1Ds. It came back with the rear lcd cut by the razor that they used to cut the bubble wrap off.

Since I'm an adult man, I started taking pictures with it. It still works just fine 6 years later...

That fine for you all that don't take care of your equipment, but i just happened to be an adult man who does. Plus I don't intend to take my 1D to my grave. 2 years max. I constantly upgrade. So for resale purposes its also a great idea to have a clean looking 1D3. I'm sure alot of second hand buyers will appreciate people who take care of their gear.

Jul 03, 2009 at 10:37 PM

Micky Bill
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p.2 #5 · Damage to camera by Canon Service

I think this is the first chapter of the story. Since you said that you won't settle for anything less than a full replacement I predict three more trips to canon to calibrate the replacement camera...As a camera a scratch doesn't matter, as an "investment" that you trade or sell I guess a scratch matters.

Jul 03, 2009 at 10:46 PM

LDR99
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p.2 #6 · Damage to camera by Canon Service

I sent a 1d with 300 F2.8 to Canon for calibration. Sent it through a authorized Canon shop. Came back with the rear LCD broken. Fellow at the shop immediately recognized the problem, apologized profusely, and sent it back to Canon. Came back good as new. A little inconvenienced by the delay, of course, but pleased with the service.

Accidents happen. Give them a chance to fix it.

Lorin

Edited on Jul 03, 2009 at 11:15 PM · View previous versions

Jul 03, 2009 at 10:59 PM

RobertLynn
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p.2 #7 · Damage to camera by Canon Service

lpazxxsh wrote:
skid00skid00 wrote:
I bubble-wrapped and taped my 1Ds. It came back with the rear lcd cut by the razor that they used to cut the bubble wrap off.

Since I'm an adult man, I started taking pictures with it. It still works just fine 6 years later...

That fine for you all that don't take care of your equipment, but i just happened to be an adult man who does. Plus I don't intend to take my 1D to my grave. 2 years max. I constantly upgrade. So for resale purposes its also a great idea to have a clean looking 1D3. I'm sure alot of second hand buyers will appreciate people who take care of their gear.

It shouldn't matter if you or him takes care of your gear. It's your gear, YOU should be the one damaging it, not the Canon tech staff.

Hopefully Canon makes it right, and doesn't try to offer you like an XSi as replacement.

Jul 03, 2009 at 11:01 PM

lpazxxsh
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p.2 #8 · Damage to camera by Canon Service

skid00skid00 wrote:
I bubble-wrapped and taped my 1Ds. It came back with the rear lcd cut by the razor that they used to cut the bubble wrap off.

Since I'm an adult man, I started taking pictures with it. It still works just fine 6 years later...

Yeah, second thought by the looks of the scratches. It could have been made with a box cutter. The cuts are sharp. I know how difficult it could be trying to open a bubble wrap and clear packaging tape. But that doesn't make a good reason to be careless. They should know how far to cut into without hitting the camera.

Jul 04, 2009 at 04:37 PM


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