jagsiva Offline Upload & Sell: Off
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p.1 #1 · p.1 #1 · SOLVED:Adobe - redefining POOR customer service!! | |
I ordered an upgrade/conversion of my Photoshop license from Windows to Mac on the 21st of November. At this time I was told that I needed to uninstall all versions of the Windows product, complete a Letter of Destruction Contract, and destroy all Adobe Photoshop media that I had. I was also told that the Mac version of software would be shipped to me within 2 weeks.
After not receiving any updates following this two week period, I contacted Adobe, and was reassured that the software would be shipped within the week. Another week went by, and I called again. This time I was told that it was a different department. This has continued for the past 6 weeks. During this time, I downloaded a trial version of the license to use for my business, but this 30 day license has since expired.
I was working towards a critical deadline on the 31st of December. I called Adobe again on the 31st to check on the status of my order; I was again told that it was a different department. I then spent another 30 minutes on hold awaiting a supervisor, who also told me the same story. I asked if the trial license key could be extended, but she refused. She then promised to get back to me within 24-48hrs. I again called Adobe on Jan 2nd, and was told again that order has not been shipped, it’s a different department, and there is nothing the supervisor could do. When I was asked if I could speak to anyone else, I was informed that I had gotten as far as I could.
I now find myself unable to use a product that I contracted under license to use. I was told to destroy the version I had, and that the replacement would be shipped within two weeks. This has financially and materially impacted my business in a serious manner.
What do i do here? Has anyone had any similar experience?
Jag
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