Cathy Yount
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Upload & Sell: Off
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I actually just got out of the hospital for a saddle pulmonary embolism, the worst one you could have. I was in the hospital for 12 days, and most people were very, very understanding. For those who were, I am offering 3 free 8x10's from the shoot of their choice (choosing wedding, engagement, and bridal), and just a small gesture like that thrills them.
You're lucky that EVERYONE understood. My contract states I have 8-12 weeks to deliver the final album once my client gives me his/her photo choices (10 photos out of 50). She gave them to me Oct. 15 and I went into the hospital Nov. 6. She emailed me in the ICU demanding that I give her the album right then or she'd take further action. She ended up reporting us to the BBB because I wasn't delivering the product in a timely manner, and demanding a free $400 CD that wasn't in her package, even when I was well within contractual limits. My husband went home that night and designed and mailed it to her. Our contract was rock solid, so we sent documentation of everything, even receipt of the album to the BBB, and everything was dropped administratively by them, but not by her. The BBB followed up with her to see if she was satisfied before the case was dropped, and she said no because she didn't get the CD.
PLEASE make sure your contract is solid on limits of liability, acts of God, and delivery times to make sure that you can benefit and be protected in the same way; you never know what people will pull. It all boiled down to the fact that she didn't read her contract (everything was spelled out in there about when she would receive everything, even in the event of an emergency).
Good luck!
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