I've been doing photo retouching for many years now.
A client of mine asked me to do about 50 different corrections on 10 photos.
Usually I do the corrections in 2 or 3 "retouching sessions".
meaning that after the first session, the client wants little adjustments here and there.
This is normal procedure for me.
But the last client was kinda upset , cause the corrections didn't came back perfect after the first retouching session. At first I thought he was rushed by a tight deadline, but no.
He asked me to do the extra corrections without being paid
Ummm, to me?
Corrections should be perfect the 1st time thru no excuses.
No corrections will take place without pay - no exceptions!
Opinion:
He wants it without paying (assuming of course the initial contract didn't include that service) so he's bad.
You handed back 1/2 done work so you would be bad had he paid or if the contract stipulated retouches.
How do you deal with it? Charge money and do your best the 1st time thru.
As a pro retoucher I do the job according to the brief - further amends that are not within the original brief are charged extra. I don't show work in progress or stages as I don't expect clients to understand the process.
with new clients, I do a couple of test images of the clients known images, to get the feel of what the clients style is and what level of retouching the client is expecting. You'd be surprised how this can vary.
Also, clients are always more critical of your work then their own, though mostly amongst photographers. Art directors are more to the point.
if you f*ck up, no charge...yes, it has been known to happen! :-(
the client was in fact an art director of a company
he asked for about 50 corrections,
and as I told , he was surprised cause some corrections didn't turned exactly the way he wanted.
for me asking for " less yellow" in the dress" or the hair has to be more "dishevelled" without showing any images or examples, is really subjective.
3 different retouchers can ends up with 3 different results.
Just do it again and next time add extra time to the quote for adjustments and also make sure you get a specific and detailed brief - just because he's an art director doesn't mean he know's what he is doing.
shirozina wrote:
Just do it again and next time add extra time to the quote for adjustments and also make sure you get a specific and detailed brief - just because he's an art director doesn't mean he know's what he is doing.
:-) ain't that's the truth, but he/she may also be the one to give you the next big job.
Don't take what he says personally, redo it, get it done. re-evaluate the process and your quote
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