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Archive 2008 · retouching

JeanYves Ahern
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p.1 #1 · retouching

I've been doing photo retouching for many years now.
A client of mine asked me to do about 50 different corrections on 10 photos.

Usually I do the corrections in 2 or 3 "retouching sessions".
meaning that after the first session, the client wants little adjustments here and there.
This is normal procedure for me.

But the last client was kinda upset

cause the corrections didn't came back perfect after the first retouching session. At first I thought he was rushed by a tight deadline, but no.
He asked me to do the extra corrections without being paid

Is that me or the guy was just stressed out?

how do you deal with that kind of situations?

advices, comments will be much appreciated.

thanks
jean-yves

Edited on Nov 22, 2008 at 03:23 PM · View previous versions

Nov 20, 2008 at 07:06 PM

Bifurcator
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p.1 #2 · retouching

Ummm, to me?
Corrections should be perfect the 1st time thru no excuses.
No corrections will take place without pay - no exceptions!

Opinion:
He wants it without paying (assuming of course the initial contract didn't include that service) so he's bad.
You handed back 1/2 done work so you would be bad had he paid or if the contract stipulated retouches.

How do you deal with it? Charge money and do your best the 1st time thru.

Nov 20, 2008 at 07:28 PM

JeanYves Ahern
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p.1 #3 · retouching

I have a $XX/hour deal.
I did all the job but he wants adjustments...

jean-yves

Nov 20, 2008 at 07:53 PM

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p.1 #4 · retouching

Only two X's

Hehehehe

Nov 20, 2008 at 09:23 PM

shirozina
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p.1 #5 · retouching

As a pro retoucher I do the job according to the brief - further amends that are not within the original brief are charged extra. I don't show work in progress or stages as I don't expect clients to understand the process.

Nov 20, 2008 at 10:29 PM

tived
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p.1 #6 · retouching

I work similarly to shirozina.

with new clients, I do a couple of test images of the clients known images, to get the feel of what the clients style is and what level of retouching the client is expecting. You'd be surprised how this can vary.

Also, clients are always more critical of your work then their own, though mostly amongst photographers. Art directors are more to the point.

if you f*ck up, no charge...yes, it has been known to happen! :-(

good luck

Henrik

Nov 21, 2008 at 02:01 AM

JeanYves Ahern
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p.1 #7 · retouching

thanks shirozina and henrik

any other advices , comments?

Nov 21, 2008 at 02:28 AM

JeanYves Ahern
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p.1 #8 · retouching

tived wrote:
You'd be surprised how this can vary.

Henrik

I,m not surprised.

what if the art director ask for "less yellow in the dress" ?
would you know exactly how much is less yellow?

jy

Nov 21, 2008 at 03:59 PM

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p.1 #9 · retouching

That's an art director... not a customer. Different working relationship.

Nov 21, 2008 at 08:08 PM

JeanYves Ahern
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p.1 #10 · retouching

I should have mentionned it in my original post;

the client was in fact an art director of a company
he asked for about 50 corrections,
and as I told , he was surprised cause some corrections didn't turned exactly the way he wanted.
for me asking for " less yellow" in the dress" or the hair has to be more "dishevelled" without showing any images or examples, is really subjective.
3 different retouchers can ends up with 3 different results.

any thoughts on that?

thanks

jean-yves

Nov 21, 2008 at 11:56 PM

JeanYves Ahern
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p.1 #11 · retouching

advices and comments will help

Nov 22, 2008 at 03:24 PM

shirozina
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p.1 #12 · retouching

Just do it again and next time add extra time to the quote for adjustments and also make sure you get a specific and detailed brief - just because he's an art director doesn't mean he know's what he is doing.

Nov 22, 2008 at 05:51 PM

JeanYves Ahern
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p.1 #13 · retouching

thanks shirozina

your answer is very helpfull!

best regards
jean-yves

Nov 22, 2008 at 07:53 PM

tived
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p.1 #14 · retouching

shirozina wrote:
Just do it again and next time add extra time to the quote for adjustments and also make sure you get a specific and detailed brief - just because he's an art director doesn't mean he know's what he is doing.

:-) ain't that's the truth, but he/she may also be the one to give you the next big job.
Don't take what he says personally, redo it, get it done. re-evaluate the process and your quote

good luck

Henrik

Nov 24, 2008 at 02:36 AM


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