Dropped of my Mark IIN yesterday for shutter failure......they did a shutter count and it came back at "32,000" actuations.
They are fixing it for free.
So much for "200,000 " shutter actuation guarantees.
I dont get it... they are fixing it for free so it seems like they are recognising the 200k shutters even though your camera is probably out of warranty. What is the complaint. Stuff breaks.
hassy501 wrote:
Dropped of my Mark IIN yesterday for shutter failure......they did a shutter count and it came back at "32,000" actuations.
They are fixing it for free.
So much for "200,000 " shutter actuation guarantees.
Hassy, you do understand what a guarantee means, right?
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........
Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........
Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
I have seen "shutter rated @", I have never seen "shutter guaranteed for xx", where do you find this tks..
hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........
Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
The 200,000 is a MTBF number. Some are going to go sooner and some later. Some perople have reported over 350,000 and still going strong.
hassy501 wrote:
Oh geez.......isn't that the same thing ? Or else why would the repair it for free ?
No it's not the same thing. They repaired it for free because it was the "right thing to do".
I don't think it's even necessarily a MTBF. Canon's literature has always said "shutter tested to 200,000 actuations" (starting with 150,000 for the 1D, when the prevailing "pro" standard before then had been 100k, and now 300k for current versions). It implies that they test the shutter for that many actuations and look for problems, but not that they test a large number of them until each dies, then calculate a MTBF.
As for the warranty, it's based on time and whatever they judge to be "normal use". It's good that we've seen instances of Canon replacing shutters that fail somewhat after the warranty period but with rather low actuations. However, the warranty clearly does not explicitly guarantee the shutter after the time has expired.
My MkII shutter recently died with only 65,000 actuations. Canon charged me $225 for the repair. That's $225 for labor and $0 for parts according to the invoice. I guess I can't complain.
30,000 or thereabouts seems to be a commonly reported failure stage for the 1D2s. Or at least more common than other premature failures. Still, it's better than 3,800 operations for my 1Ds2.
It's ok to be happy that it will be fixed free but it's also ok to be frustrated by the need for it to be fixed. Canon Australia might fix mine free of charge but it will take a week or so to find out and then several more before it actually done. That'll be the second multi-week visit to service for a 13-month-old camera that's done less than 4,000 shots. Even if they do fix it free of charge should I be thrilled or peeved or both ?
Yea, that looks like a reliable statistical system, NOT.
You send them a model & shutter count and they include it in the data.
No way to check it for truthfulness.
Take a look at the 40D numbers to get my point.
I admire them for providing the site, but w/o verifying the input in a more robust way, not very useful
Alan321 wrote:
30,000 or thereabouts seems to be a commonly reported failure stage for the 1D2s. Or at least more common than other premature failures. Still, it's better than 3,800 operations for my 1Ds2.
It's ok to be happy that it will be fixed free but it's also ok to be frustrated by the need for it to be fixed. Canon Australia might fix mine free of charge but it will take a week or so to find out and then several more before it actually done. That'll be the second multi-week visit to service for a 13-month-old camera that's done less than 4,000 shots. Even if they do fix it free of charge should I be thrilled or peeved or both ?
Exactly......it's not something one would expect when buying a top of the line camera......one would expect it to last longer.......never in all the years of shooting did my Hasselblad shutters ever fail or for that matter my Nikon F's, fm's or Fe's....... guess i was just lucky......or steel parts just held up better than plastic.
If camera is clean, not kicked around and you talk to a supervisor and camera is low mileage they will replace for free but you have to plead your case. They will tell you it's not wide spread but it is.
I had 1ds ll and mk ll with less then 25000 and two years old +/-.
tks..