How to post Feedback?
Let's assume that 3 members participated in a "FS" (For sale) thread. Member A, Member B and Member C.
For the purpose of this example, Member A will the OP (Original Poster) and Members B and C will be members who posted on Member A's thread.
When Member A visits his own "FS: Canon 30D" thread, he sees the feedback button on posts of all the members who replied to his thread. Members B and C who have replied to the OP's thread, will see the feedback button on all Member A's posts on the thread. *Member B or C must reply to the Member A's thread in order to post a feedback for him (And vice-versa) -- So, even if the transaction was conducted via PM (private message) both members must post on the thread. In this example, we will have Member A as OP and Member C as the buyer who closed the transaction.
Below is an illustration of what Member A sees:
As you can see, Member A can see the feedback button for both Member B and C. Let's assume, Member C purchases the "Canon D30". Member A (Seller) will be able to click on "Post feedback for Member C" button and leave feedback for him. Likewise, Member C will be able to see on Member A's posts the "Post feedback for Member A" button. Member C could click on that button and leave feedback for Member A.
The image below illustrates what Member C sees:
Once Member C clicks on the "Post feedback for Member A" button, he will see the feedback form (below):
Once Member C is finished with the feedback review and clicks on "Send review", he will be redirected to the transaction thread. All Buy and Sell participants will be able to see that Member A received feedback: "Great".
See the image below:
Any Buy and Sell participant is able to read all Member A's feedbacks, by clicking on the "Service evaluation" ticker. The below image shows a portion of the Buy and Sell Feedbacks page where Member C left feedback for Member A:
If Member A gets hundreds of feedbacks from unique members, they will be all listed here.
It's important to understand that the FM Feedback system is "Member-based" and not "Transaction-based". This means that Member C can only give Member A one (1) feedback regardless of the number of transactions they completed together. (However, you can edit a previous feedback or ADD to it.)
Now it's time for Member A to reciprocate the feedback. As a seller, he will be leaving feedback for Member C (Buyer). So Member A goes to his "FS: Canon D30" thread, finds Member C's post and clicks on the "Post feedback for Member C" button.
The feedback form will be identical to the one explained above. Once Member A leaves feedback for Member C, the feedback will be listed on Member C's service evaluation ticker.
PS: The feedback system is moderated:
Feedback can only be posted if a transaction is finalized between both parties. All feedback posted without a final transaction will be deleted by the board moderator.
Even if there is a final transaction between parties, the moderator may delete or edit the feedback rating or content if he judges it it to be unfair.
When should I click on the "Mark item as Sold" button?
Once the two parties have come to an agreement and payment has been made, the OP can click on the "Mark item as Sold" button. This will add "Sold:" to the subject line and change the color of the topic link to gray. Like that, everyone will know that the item is no longer available.
Whenever the recipient receives the item, they can come back and post feedback at that time EVEN if the thread is marked as sold and grayed out. (There is no time limit). The only requirement is that at one point, the recipient has at least 1 post on the thread. If they did not posted on the thread while it was active, they can STILL come back and post on it in order for both the seller and buyer to exchange feedback.
In our example, Member C had posted on the OP's thread.
An image of the "Mark item as Sold" button is shown below:
Once Member A clicks on the "Mark Item as Sold" button, "Sold:" will be added to his subject which will read: "Sold: Canon D30". As you can see, there is no need for Member A (OP) to edit his first post and add "Sold" to the subject line manually.
Important:: I know this may sound repetitive, but in order for Member A to exchange feedback with Member C. *** Member C must post on Member A's thread. If you are the OP and the member who closed the transaction with you didn't post on your thread, send him/her a private message (PM) asking them to post on the thread in order for the feedback to be exchanged.
To be able to start new threads on the Buy and Sell board, you must have an active subscription for Buy and Sell or Image Upload. As a subscriber, you can buy, sell, trade or list your Outside Auction for all photographic or camera related gear. If you would like to subscribe for "Buy and Sell" or "Image Upload subscriptions click on the link below:
Edited on Apr 20, 2008 at 09:50 PM