p.7 #1 · ['NEW Fix' UPDATE!] - MkIII AF still broken
has anyone tried to initiate a credit card (visa, mastercard, etc) charge dispute? any success? my credit card policy gives me 120-days to dispute something like this and i'm very tempted to do it. it's worth a shot, non?
EDIT: vendor wants nothing to do with me (i've exceeded the 14-day return/ exchange policy)
p.7 #2 · ['NEW Fix' UPDATE!] - MkIII AF still broken
simonella_viru wrote:
has anyone tried to initiate a credit card (visa, mastercard, etc) charge dispute? any success? my credit card policy gives me 120-days to dispute something like this and i'm very tempted to do it. it's worth a shot, non?
EDIT: vendor wants nothing to do with me (i've exceeded the 14-day return/ exchange policy)
If you are having problems with the 1D3 then it is worth a go.
While I haven't had the opportunity to shoot properly with my new 1D3, roll on Saturday, I do believe sooner or later it will get fixed. 7 months has made me somewhat pragmatic in this situation.
p.7 #3 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Alistair Watson wrote:
If you are having problems with the 1D3 then it is worth a go.
While I haven't had the opportunity to shoot properly with my new 1D3, roll on Saturday, I do believe sooner or later it will get fixed. 7 months has made me somewhat pragmatic in this situation.
my camera is having definite problems. i'm sorta trying to avoid your situation (perpetual god-like patience) by not exceeding my credit card's 120-day dispute limit. at this juncture, i either choose to stay with the ship and hope for better times. or i cut my losses and try to get my money back. based on all the well-documented history of this problem, i'd rather not take the risk; i choose the latter.
p.7 #5 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Jeff, thanks for taking the time to do this. It doesn't answer any questions, but helps identify specific issues that may lead to answers down the road.
Anyway, I just packed up my 1D3. I never expected to keep it that long as I'm not a sports shooter and it was just something to try while I waited for the 1Ds3 to ship (I'm still on the list) but I will miss it. I'm very impressed by the files (they're beautiful!) and if this problem, or the uncertainty wasn't there, I'd absolutely keep the camera. I liked it so much I would have probably dumped my 5d.
I thought about selling the 1D3 (high SN beyond the range, with BD) but since I don't shoot at a high frame rate and didn't want to spend hours reviewing photos for focus errors, I decided to return it (I had 30 days). It may be perfect, I really don't know, but if I keep it for another 6 months and then find out it's got the problem, what then?
I'm really disappointed right now. I've never had any regrets about buying any Canon camera in my life, but now? I don't really feel comfortable buying the 1ds3 (some unknowns and I've decided it's grossly over priced right now, even with 21MP), I sold my 1Ds2, keeping the 1D3 is too much of a crap shoot, the body on my 5d has always been less than adequate (but the files are nice), so I don't know what to do. Canon is giving me no upgrade options that are worth pursuing.,
I wonder how that D3 is working for the other guys. If they nail the exact same shots in the same conditions at the same time, then the 1D3 will have a short history....
p.7 #6 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Jamesf99,
I've only had mine for a week and have not tested it thoroughly. At this point it blows away my D2Xs. James Russell's observations about the D3 really sold me. He is not a Nikon shooter and is not attached to Nikon in any way. http://www.luminous-landscape.com/reviews/cameras/d3.shtml
Until Nikon introduces a mega pixel monster, I don't think meaningful comparisons to the 1ds3 can be made.
p.7 #8 · ['NEW Fix' UPDATE!] - MkIII AF still broken
It is clear that some of the MkIII shots have some sort of blurring or ghosting. But looking at the MkIIn shots, I also noticed some sort of ghosting, a dark line along the shape of the letters on the T-shirt. Did anybody else noticed this?
The crops below were taken from the SLOW runner sequences. MkIIn on the left and MKIII on the right.
p.7 #9 · ['NEW Fix' UPDATE!] - MkIII AF still broken
I just got off the phone with VISA, they credited my account back for my MkIII. I am on my 4th body, and it is a blue dot, which was sent to me right when the fix was announced, I have had several weeks to try it, I'm not impressed. I am happy to get rid of it, if I tried to sell it right now I would take a huge loss. Now I can sit back, let Canon dig out of the deep hole they have created and buy the next body.
I spent the summer shooting weddings with my TRUSTY 5D, trying to figure out how I forgot to take pictures. To me that is the biggest disappointment. I have spent several hours of my time speaking with Canon techs who all tried to tell me I didn't know how to take a photo. I've owned every Canon dslr they have made except the D60 and the 1DsMkII, I think I'm fairly familiar with Canon cameras and I'm confident in my ability to get quality images out of a properly working camera.
I will say that I'm impressed with VISA, they really are in it for the customer.
p.7 #10 · ['NEW Fix' UPDATE!] - MkIII AF still broken
lohnman wrote:
I just got off the phone with VISA, they credited my account back for my MkIII. I am on my 4th body, and it is a blue dot, which was sent to me right when the fix was announced, I have had several weeks to try it, I'm not impressed. I am happy to get rid of it, if I tried to sell it right now I would take a huge loss. Now I can sit back, let Canon dig out of the deep hole they have created and buy the next body.
I spent the summer shooting weddings with my TRUSTY 5D, trying to figure out how I forgot to take pictures. To me that is the biggest disappointment. I have spent several hours of my time speaking with Canon techs who all tried to tell me I didn't know how to take a photo. I've owned every Canon dslr they have made except the D60 and the 1DsMkII, I think I'm fairly familiar with Canon cameras and I'm confident in my ability to get quality images out of a properly working camera.
I will say that I'm impressed with VISA, they really are in it for the customer. ...Show more →
so visa credited you back the amount, eh. did you have to submit a formal claim? did they give you much trouble? how did you approach this?
p.7 #11 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Hi,
I had those blurred images occasionally with my pre-fix MIII too.
I have a fixed version now, but wasn't able to test it so far, so can't comment on that (though RGs test was performed with blue dot fixed ones).
Here is a far far fetched idea.
Does the Dual-Digic process one picture at a time, means both cpus work on the same pic at a time (which would be stupid, because it would require some image split coding), or do the digics work on two pictures parallel, one pic each cpu (easy to implement).
If they split up the image and don't accurately put it together again, then some sort of blur can appear.
Which would explain that some areas look blurry, and other look sharp.
Which wouldn't of course explain why pre-dual-digic cameras show this kind of problem.
p.7 #12 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Yes, you need to put in a formal dispute, which is really just a letter documenting your experience. They told me I had a very good case. I have done everything I can to make this work. I have sent body 2 in for focus cal. Body 3 went back with my entire lens collectiion for focus cal. And as stated previoously I'm on body number 4. The only thing I will not get back from VISA is the monthly payments I made to VISA since May, and all the hours I have spent trying to make it work.
p.7 #13 · ['NEW Fix' UPDATE!] - MkIII AF still broken
I'm a bit skeptical that you have a good case... I don't think your beef is with the retailer but is with Canon. If the retailer told you you had 14 days to return and you exceeded that... then I think the retailer did nothing wrong and deserves payment.
p.7 #14 · ['NEW Fix' UPDATE!] - MkIII AF still broken
The whole thing is frustrating... I don't want to return my camera, it suits my needs best of the models that are available and I very much would rather see it fixed even if it takes some time. How much time though... and will Canon even bother trying any more once the next version is released?
p.7 #15 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Raimund Rau wrote:
Any replay from RG on this so far?
Rob hasn't responded, so I'd guess he has no intention of doing so (perhaps, based upon the rather bland nature of his details of what's still wrong with the camera, he prefers not to comment according to his current relationship with Canon?). Who knows. Chuck did respond, but I don't have anything of significance to tell you about his response. I'm guessing RG won't comment further until something happens on Canon's side, which I think he effectively said.
I'm getting tired of the waiting game, but I guess that's where we're at. I'll be interested to get mine back from service, as if the submirror fixes 90% of the problems I was experiencing, at least I'll be able to rely upon it without hesitation.
I guess this thread can die a slow death now (after 10,000 views in its first 48 hours, it probably deserves a rest!).
p.7 #16 · ['NEW Fix' UPDATE!] - MkIII AF still broken
Got my camera back Tuesday after a three working day turnaround, My camera is 100% better than it was in brite sunlight.
Living here in Sunny California I had the opportunity to give it a go in the afternoon, temp was aprox 68 degrees and sunny, here's a few Osprey shots to give you a look at the results of the fix on my camera.
The osprey was not moving extremely fast but did have a bit of a tail wind, before the fix these images would have been hit or miss.
These are just three of aprox 40 captures from different distances, I can honestly say they were all acceptably sharp for me, I can live with the camera now.
p.7 #19 · ['NEW Fix' UPDATE!] - MkIII AF still broken
man, so much of this hysteria could've been avoided (or at least diminished) by:
1. canon being a little more communicative and proactive
2. canon just offered an F'ing refund to the belly-achers (like me)
there are those who are happy with their cameras and will not part with them. then there are those who have genuine problems and don't have time (or money) to wait...
p.7 #20 · ['NEW Fix' UPDATE!] - MkIII AF still broken
You know, I was sitting back and thinking today how much this submirror fix (and potential further hardware fixes) is going to cost Canon, not only in customer satisfaction, but also in cold, hard cash. Somewhere along the lines it occurred to me that this new, groundbreaking camera also came with a new, groundbreaking price structure: it was more expensive than its predecessor. That was basically a first for digital SLRs, and I started to think back 6 months to how incensed I was to learn of it.
Then, the conspiracy theorist in me started adding up numbers, reading in between the lines of the White Paper's MSRP of $3999 (same as the MkII), and Rob Galbraith intimating that Canon had admittedly given him a pre-production MkIII to test that had known AF issues. After that came the magical release of the 1D MkIII with a price tag $500 more than anyone, and I do mean [anyone, could ever have expected.
It really makes you wonder if someone up the chain knew that these AF issues would entail hardware fixes, and wanted to 'pay for' some amount of it in advance, rationalizing that it was such a technologically advanced camera, it 'deserved' a higher price tag.
I hate to think that it's possible, but the way things have gone, absolutely nothing would surprise me...
