1D Mark3 Fix is in!

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Archive 2007 · 1D Mark3 Fix is in!

Jeff
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p.5 #1 · 1D Mark3 Fix is in!

Alistair Watson wrote:
Welcome back Jeff, where have you been?

Been out shooting with the MkIII...

Shane Canfield wrote:
But Jeff, I thought you and I just did not know how to use our perfect cameras.

Yeah, I guess it just depends on who is shooting the arrows...

FWIW (which is very, very little), I'll continue to hazard a guess that it's not a manufacturing defect, despite all outward appearances on the part of Canon.

Oct 18, 2007 at 02:51 PM

MSC
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p.5 #2 · 1D Mark3 Fix is in!

Hopefully is not like one of those fake thermostats that buildings sometimes put in the hush all the fussing about not being able to control temp in the office.

It will be pretty clear tho for those of us with cameras from the "bad" batches.

Oct 18, 2007 at 02:57 PM

PrecisionPhoto
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p.5 #3 · 1D Mark3 Fix is in!

I went to rent a Canon at Pictureline here in SLC and the sales people said the members on FM don't know what there talking about regarding there being a focus issue, guess they'll have to come up with a ridiculous cover up story or eat crow for being so arrogate.

Oct 18, 2007 at 02:59 PM

Alistair Watson
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p.5 #4 · 1D Mark3 Fix is in!

PrecisionPhoto wrote:
I went to rent a Canon at Pictureline here in SLC and the sales people said the members on FM don't know what there talking about regarding there being a focus issue, guess they'll have to come up with a ridiculous cover up story or eat crow for being so arrogate.

Generally I find this sentiment uttered by people who have never even held a Mark 3.

Oct 18, 2007 at 03:05 PM

Tentacle
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p.5 #5 · 1D Mark3 Fix is in!

Jeff wrote:

[...]

FWIW (which is very, very little), I'll continue to hazard a guess that it's not a manufacturing defect, despite all outward appearances on the part of Canon.

Doesn't make much of a difference, does it? Either it was a design flaw or it was a manufacturing flaw. Bottom line is that the camera has to undergo some physical modification in order to rectify the problem, it can not be a DIY solution in the form of a firmware update and/or changing settings.

Edited by Tentacle on Oct 18, 2007 at 04:28 PM GMT

Oct 18, 2007 at 03:18 PM

ben_is_in
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p.5 #6 · 1D Mark3 Fix is in!

We better be careful here, because Lars Johnsson might show up to tell us we're bashing Canon too much in this thread. He is very aware of our posting histories and will use them against us. Fair warning.

Oct 18, 2007 at 03:28 PM

roli_bark
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p.5 #7 · 1D Mark3 Fix is in!

Jeff wrote:
FWIW (which is very, very little), I'll continue to hazard a guess that it's not a manufacturing defect, despite all outward appearances on the part of Canon.

Interestingly enough that same thought has crosssed my mind too.

I have strong reasons to believe that the "Fix" is actually a NEWLY REDESIGNED Focus Sensor chip, and not just a "sub-mirror" assembly ... An that is why it took so long.

I guess that the same will be incorporated in the 1Ds-Mark3.

Oct 18, 2007 at 03:28 PM

Jeff
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p.5 #8 · 1D Mark3 Fix is in!

Tentacle wrote:
Doesn't make much of a difference, does it? Either it was a design flaw or it was a manufacturing flaw. Bottom line is that the camera has to undergo some physical modification in order to rectify the problem, it has to return to Canon for a fix, it can not be a DIY solution in the form of a firmware update and/or changing settings.

Actually, it does indeed make a difference for those of us that have wrestled with this problem since Day One, and may have been the reason that such a long period of time was required to implement the fix. If it had been bad parts, a re-design would not have been necessary. A poor design would take much longer to remedy, as the replacement part would have to be both re-designed, and then manufactured in volume. In hindsight it makes little difference, but the fact reamins that here we are, 4+ months down the road, only now hearing about a hardware fix.

Like I suggested, I'd guess it was a design flaw that wasn't discovered during initial testing. Of course I could be wrong, but if it were simply bad parts that didn't extend throughout the entire line of production (until some recent time, presumably), I'd guess that the fix would have come months ago. I'd further guess that some months from now Canon will suggest that all MkIII's take a trip to a service center, once the initial influx has been dealt with.

Then again, who cares what I'd guess, anyway...

Oct 18, 2007 at 03:31 PM

Emile Gregoire
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p.5 #9 · 1D Mark3 Fix is in!

Anyone heard how long repairs will take?

Oct 18, 2007 at 03:43 PM

72chevelle454
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p.5 #10 · 1D Mark3 Fix is in!

Emile Gregoire wrote:
Anyone heard how long repairs will take?

Just told me 7-10 days

They would contact via email or phone late this month with instructions.

Pre paid shipping both ways.

Oct 18, 2007 at 03:44 PM

Hrow
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p.5 #11 · 1D Mark3 Fix is in!

Jeff wrote:
Tentacle wrote:

Then again, who cares what I'd guess, anyway...

So many potential answers and so little time.

Edited by Hrow on Oct 18, 2007 at 11:01 AM GMT

Oct 18, 2007 at 04:00 PM

Zeder
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p.5 #12 · 1D Mark3 Fix is in!

FYI,
I just did the 1800-ok-canon call in Canada. NOBODY is aware of anything here. Melvin @ the 1800# said to just send the camera to Calgary service for them to look at. He denied any word from Canon with regards to a hardware fix. I mentioned the sub-mirror assembly he said "I don't know anything about that". When I asked him what Service would do to my camera he gave me there phone number. 1-403-219-5939 and said to call them and ask them. So I did. Mike in Calgary said they don't have any info regarding a mirror assembly and that they would look at my camera after I ship it to them. No offer relating to a Fedex prepaid shipping form! Looks like we a are a few steps behind here in Canada.

Oct 18, 2007 at 04:01 PM

Tentacle
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p.5 #13 · 1D Mark3 Fix is in!

Lets say the bracket that holds the submirror wasn't rigid enough. That'd be a design flaw which would need a re-designed bracket. But maybe that re-designed bracket needs adjustment of the production line as well. (Different specialist tools and alignment checking procedure.)

Or, maybe it wasn't the bracket, but instead the mating of mirror to bracket wasn't sturdy/rigid enough. That would be a manufacturing flaw. Then you would have to change the procedure of application of glue/clips/tape, or change the bonding method alltogether. Again, that'd change your production line.

And to complicate matters, maybe you decide that, in order to solve a manufacuring problem, you are better off redesigning a part or parts. So either way, design or manufacturing flaw, it takes time and effort:

A) To discover what's wrong in the first place.
B) To overhaul part(s) and/or assembly procedure.
C) To do extensive testing because you'd definately not want to fu... erhh, foul up again.
D) To modify existing production lines, update service manuals, quality check procedures, etc.

So, while I see your point Jeff, it makes no practical difference. Ok, so a manufacturing flaw would be less of a loose-face than a design flaw, from a reputation point of view, but it takes resources to fix either of them.

Oct 18, 2007 at 04:02 PM

Garylv
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p.5 #14 · 1D Mark3 Fix is in!

Latest update from RG says Chuck told him Canon will be giving users a way to check their own cameras. That's great news for many people wondering.

Oct 18, 2007 at 04:18 PM

Alistair Watson
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p.5 #15 · 1D Mark3 Fix is in!

I would imagine if the production line and process needed modifying this would have been done already, probably over the last months when we have heard nothing, or maybe it is happening right now. It isn't exactly difficult to buy a 1D3 in EMEA do there is stock on the shelves which few are buying.

I suppose at the end of the day, it matters little since all of us 1D3 owners want whatever the fix is to make our cameras focus properly, like they should have done in the first place. Prepaid shipping should be provided without a 2nd thought given the time and effort many people on here have spent talking to Canon, reading tech doc after tech doc and then experimenting on shoots.

Still, I am very curious to see what the effect is on those people at the front of the line who experienced dire problems over the summer. No pushing please.....

Oct 18, 2007 at 04:23 PM

72chevelle454
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p.5 #16 · 1D Mark3 Fix is in!

Garylv wrote:
Latest update from RG says Chuck told him Canon will be giving users a way to check their own cameras. That's great news for many people wondering.

The Link

Oct 18, 2007 at 04:27 PM

Alistair Watson
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p.5 #17 · 1D Mark3 Fix is in!

Garylv wrote:
Latest update from RG says Chuck told him Canon will be giving users a way to check their own cameras. That's great news for many people wondering.

Q. Are all EOS-1D Mark III cameras affected?

No, says Westfall. Canon is planning to provide a simple way for EOS-1D Mark III shooters to identify if their camera is among those affected. Canon is not suspending shipments of the camera; reading between the lines, this is probably because recently-manufactured bodies already contain the revised sub-mirror part.

Given that we've shot with nine different EOS-1D Mark III bodies, sporting a wide range of serial numbers, and all nine have exhibited the same sort of poor AI Servo autofocus performance described in this article, we're inclined to think that the pool of affected cameras is going to be darn near all of them.

An extract from this article http://www.robgalbraith.com/bins/multi_page.asp?cid=7-8740-9068-9129

Oct 18, 2007 at 04:27 PM

Tentacle
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p.5 #18 · 1D Mark3 Fix is in!

User jbear2000, a regular in the Mustang Air to Air topic (lots of 1D III shooters among those aviation photographers) had this to add:

Source: http://www.fredmiranda.com/forum/topic/462776/262#5083082

just got off the phone with Canon's Virginia Tech Support and they confirmed it will be a replacement of the mirror sub-assembly. It will be the end of October before they send out an email with the information and return label for FedEx. I understand there will be a 10 day window to return the camera in a box - they just provide the label.

Oct 18, 2007 at 04:31 PM

jmaio
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p.5 #19 · 1D Mark3 Fix is in!

At least Canon will be able to perform the mod at an in-country repair center. Early Leica M8 owners had to send their cameras back to Germany for a PCB board replacement and the turnaround time was measured in weeks, not days.

Nikon also had a recall on early D2Xs which they took care of in an in-country repair center. The problem was a faulty part that corrupted image files.

I have a real early 1D3 (s/n 508xxx) and emailed Canon about getting in line, as mine has not shown the "AF problem" as described by others - perhaps because I don't use it in the same environment.

I also asked them to confirm that all EOS 1Ds IIIs to hit the distribution chain next month already have the revised part, as I have one on order.

Oct 18, 2007 at 05:57 PM

BobnJake
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p.5 #20 · 1D Mark3 Fix is in!

I just got off the phone with the Jamesburg Service Center. You should take the time to call & get your name on the "List". Apparently, a notice will be up on the Canon website the end of the month about the fix, BUT call & get on the "List" so that you receive an early e-mail notification about what to do for sending the camera in.

Thanks, Bob

Oct 18, 2007 at 06:04 PM

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