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| p.1 #1 · Hopefully not the beginning of repair horror UPDATE |
After much angst , sent my 500mm f/4 and 1.4 TC in to be checked.
Prior to sending in , I called Nikon service described my issues and was advised to send both lens and TC in.
I was advised to show TC as accessory and send in same case as lens.
Not only, did I do the above, but also sent in separate form for the TC.
So, last week sent 2 day air to Nikon in Los Angeles as instructed.
Nikon signed for on 5/2/13 . Just received email confirmation with service repair order number for lens only.
First issue - Lens is under warranty ( copy of receipt showing purchase date of 5/6/2012 was sent with lens along with copy of warranty card)
Nikon is requesting payment for service estimates of $465.00 for B2 repairs.
I called and was told no proof of receipt was sent. I have just emailed another copy of proof of purchase.
Second issue -- They have not acknowledged receipt of TC. They are now looking for it.
Hope this has a happy ending.
Edited on May 13, 2013 at 01:42 PM · View previous versions