Upload & Sell: On
| p.2 #3 · Client needs vs personal beliefs |
For the good or bad, this discussion wasn't intended to be about albums, although still interesting to read the different points of view.
Is it rolling over, or is it core to your brand value? I have a small set of beliefs that I need to be in alignment with the client on. If we agree on those things I can accommodate almost anything. The biggest big-picture things are deal-breakers to me, the details don't bother me. I care about the photography and what it means and what the intent is, the album is not the hill I want to die on. That's just me, you're welcome to your own set of parameters.
The first response hit the nail on the head, so perhaps that is why words went elsewhere, but anyway, here is another example. A client gets their images from you, they love them, but there are quite a few where they feel their skin doesn't look so great and want you to photoshop it. Do you politely explain how these things aren't important, and that they shouldn't feel they are... be harder and show this is the processing you consistently do, what they saw before, give them a price/refer them to retoucher... or roll over and just do what they want?
I wonder if there is a point where you might stand so strongly behind the core values of your brand, that you might lose sight of the clients needs. OR if you're always in the position to dictate this, no matter what.