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Archive 2013 · My 5D III Unresponsive at Times
  
 
cputeq
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p.2 #1 · p.2 #1 · My 5D III Unresponsive at Times


arnold1 wrote:
Thank you Mitesh for your kind words and support. I will call Amazon tomorrow and share this with them. I hope that they will be receptive. I have never returned anything to them--even when I bought the wrong part. I'll report back to fellow FMers, once I have any new info. Thank you again!


Yep, in fact, if you initiate a return with Amazon and mark the item as "defective" then they (might) go ahead and cross-ship you another item with free next-day air. At least, they've done that with me twice. I'm unsure if they still do that, though.

Also, I think I would put a printed paper in the box describing the problems with the item - I'm not sure if they ever used it, but I would do it anyway




Jan 21, 2013 at 05:35 PM
clarence3
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p.2 #2 · p.2 #2 · My 5D III Unresponsive at Times


Are you using a grip with your 5D3?


Jan 21, 2013 at 06:02 PM
RAF09
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p.2 #3 · p.2 #3 · My 5D III Unresponsive at Times


Just a thought, have you updated to the latest firmware? If it is already using the latest Version then you don't have much of a choice but to exchange it or send it to Canon. Good Luck!


Jan 22, 2013 at 01:14 AM
arnold1
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p.2 #4 · p.2 #4 · My 5D III Unresponsive at Times


clarence3 wrote:
Are you using a grip with your 5D3?


No grip. Actually, I don't even own one.



Jan 22, 2013 at 04:03 AM
 

Search in Used Dept. 



arnold1
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p.2 #5 · p.2 #5 · My 5D III Unresponsive at Times


RAF09 wrote:
Just a thought, have you updated to the latest firmware? If it is already using the latest Version then you don't have much of a choice but to exchange it or send it to Canon. Good Luck!


In fact that was one of the suggestions by Canon CPS but I believe my firmware which is Version 1.1.3 is the latest for Mac OS X.



Jan 22, 2013 at 04:06 AM
mttran
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p.2 #6 · p.2 #6 · My 5D III Unresponsive at Times


Disable the video mode and see any issues.


Jan 22, 2013 at 04:31 AM
arnold1
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p.2 #7 · p.2 #7 · My 5D III Unresponsive at Times


I went online and followed Amazon's steps for returns/replacement. They had my replacement sent to me the next day and picked up the old unit! Now I know my old unit was not performing up to par. This is what I call customer service! Thank you Amazon! And all fellow FMers for your help!


Jan 24, 2013 at 01:56 AM
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