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| p.1 #1 · Problem Installing LR4 |
Running an iMac, Mac OS X, version 10.6.8. 3.4 GHz Intel Core i7, 16 GB RAM. The photo editing software installed: PSCS5, Bridge, and LR3. I purchased a LR4 upgrade (the actual disk - not a download) from B&H Photo. Of course, all the software is legit and purchased from Adobe - until I bought the LR4 upgrade which was bought from B&H Photo. The hard drive is 95% unused. I put the LR4 CD in the iMac and click through the installation steps and it gets to the point it is "writing files" - and that goes about 20 to 25% through that process and a screen pops up informing me the installation has failed and to try again - and/or contact the software manufacturer/Adobe. I have closed everything and rebooted and tried several times with no luck. Do you realize how difficult it is to contact Adobe - I mean to talk to someone at Adobe - almost impossible. What a frustrating situation.
Oh, LR3 works fine - I just can't do the upgrade that I paid for!
Any ideas on this?