Album Quality

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Album Quality

deeno
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p.1 #1 · Album Quality

I've been using a popular album supplier for the past few years (I know many of you use them as well). Over all very happy, great customer service, good pricing. BUT, I've been running into more and more quality issues. Like this one, the lines on the panoramic spreads do not line up at all, and this happens on quite a few pages. Is it just me, am I too picky, or is this considered an acceptable variance?

http://www.flickr.com/photos/14872618@N05/8289081732/

Dec 19, 2012 at 08:02 PM

awad
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p.1 #2 · Album Quality

if that was a pano spread, absolutely unacceptable. send it back.

Dec 19, 2012 at 08:04 PM

joelconner
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p.1 #3 · Album Quality

If an album I order has ANY issues, we send it back. Our clients are spending way too much on these books to have to deal with any quality control issue

Dec 19, 2012 at 08:13 PM

amonline
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p.1 #4 · Album Quality

Absolutely not acceptable. If this is happening numerous times, it needs to be pointed out. They obviously have a technical issue.

Dec 19, 2012 at 08:17 PM

SloPhoto
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p.1 #5 · Album Quality

Hell, I think I would complain if a parent album came back with that.

Dec 19, 2012 at 08:37 PM

deeno
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p.1 #6 · Album Quality

those are my sentiments exactly. the only issue this case is the timing, these were ordered as Christmas gifts and replacements won't be here in time. Frack!

Dec 19, 2012 at 08:37 PM

amonline
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p.1 #7 · Album Quality

If they are local, I'd deliver it personally for Christmas viewing, and tell them you'll replace it after Christmas.

Dec 19, 2012 at 08:40 PM

jefferies1
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p.1 #8 · Album Quality

Send the supplier a photo. Ask to start the remake of the album and allow the client to have it for the holiday knowing it will be re-printed and returned. Actually don't see why they would want it back.
If they don't go for the photo showing the issues then after the album is sent back and re-printed blast them in every blog you can find. Truth hurts sometimes if you forget about customer service.Their mistake is messing up someone gift so they should work with you to correct.

Dec 19, 2012 at 08:45 PM

deeno
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p.1 #9 · Album Quality

The thing is, its 3 books (same book x3 all with pano issues) for parents and grand parents.

Dec 19, 2012 at 09:19 PM

cordellwillis
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p.1 #10 · Album Quality

I couldn't open the link on my end.

Did you send them in as pano to be cut or did you send them in a separate pages to be lined up?

Dec 19, 2012 at 11:25 PM

SloPhoto
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p.1 #11 · Album Quality

deeno wrote:
I've been using a popular album supplier for the past few years (I know many of you use them as well). Over all very happy, great customer service, good pricing. BUT, I've been running into more and more quality issues. Like this one, the lines on the panoramic spreads do not line up at all, and this happens on quite a few pages. Is it just me, am I too picky, or is this considered an acceptable variance?

http://www.flickr.com/photos/14872618@N05/8289081732/

Corrected link so that it is easier to get to.

http://www.flickr.com/photos/14872618@N05/8289081732/

Dec 19, 2012 at 11:45 PM

deeno
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p.1 #12 · Album Quality

Thanks Slo, not sure why it didn't copy that way in the first place.
Cordell - it was sent as a pano, not separate

Dec 20, 2012 at 03:47 AM

ckhagen
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p.1 #13 · Album Quality

That's so ridiculous. I would be raising some hell with them.

Dec 20, 2012 at 04:20 AM

Tony Hoffer
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p.1 #14 · Album Quality

Yes, contact them and tell them about all your current issues... Hopefully you took photos and they take care of you.

Then I'd strongly consider other options if it's an ongoing issue.

Dec 20, 2012 at 04:36 AM

RichardLavigne
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p.1 #15 · Album Quality

Totally not acceptable....

Dec 20, 2012 at 04:45 AM

gsoundtech
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p.1 #16 · Album Quality

Dec 20, 2012 at 05:44 PM

Mr645
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p.1 #17 · Album Quality

Most binders these days would print and score/fold the pano so there is no gap at all. That type of issue would be avoided.

Dec 20, 2012 at 07:04 PM

deeno
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p.1 #18 · Album Quality

gsoundtech wrote:
deeno wrote:
I've been using a popular album supplier for the past few years (I know many of you use them as well). Over all very happy, great customer service, good pricing. BUT, I've been running into more and more quality issues. Like this one, the lines on the panoramic spreads do not line up at all, and this happens on quite a few pages. Is it just me, am I too picky, or is this considered an acceptable variance?

http://www.flickr.com/photos/14872618@N05/8289081732/

Who is the supplier please?

I'll pm you

Dec 20, 2012 at 08:46 PM

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