Upload & Sell: Off
| p.1 #1 · p.1 #1 · Am I Handling This Buy/Sell Issue Appropriately? |
Last month, I put an item up for sale in the Buy/Sell forum. You can see the ad here. I received an offer from a member ($970 shipped), he paid via PayPal Gift, and I shipped the item.
- The item was shipped on 10/22, insured via UPS Ground.
- He received and signed for the item on 10/26.
- On 10/28, he left me the following feedback: (sic) Great - perfect condition "lens came as described and was in perfect condition. couldnt love it any more than i do"
Today (11/14), he sent me a PM claiming to have a focusing issue while shooting "light action," and asked for a refund. Considering the following facts, I told him (politely) that I recommended for him to send it in to Canon if he feels there is an issue: I had no issues with the lens, the lens is still under warranty, he's had the lens for more than 2 1/2 weeks, and he left feedback saying it arrived in perfect condition and that he "love(s) it."
I feel like I'm being reasonable. Please confirm.
Screenshot of feedback is below, since I'm not sure if it's possible to change feedback here on FM.