Upload & Sell: Off
Helen, if it's standard practice to refund return shipping on exchanges, that policy should be listed on your support page.....
Actually, in some ways I agree with you, and I have raised it in the past. I was told that this was on the web info page in the past. During some web info updating, several points were omitted unintentionally - this was one - and the rate of returns plummeted........
The cost of returns has to be built in to the overall price of goods, and it was felt that this unplanned 'pilot' suggested that although the majority of returns weren't actually faulty or damaged goods, Adorama was needing to accommodate the financial losses because the manufacturers and distributors won't give us full credit on such returns - or we sell them as O/B or demo and again make a loss; or many retailers resell returns as new, which simply isn't fair to customers.
A customer with a genuine reason to be upset will,we believe, contact us and tell us how he is feeling and then we will certainly send out a label.