Helen Oster Offline Upload & Sell: Off
|
If an item is received damaged or defective, or a defect is apparent within the first 30 days, then yes.
We frequently offer free shipping as a way of passing on manufacturer discounts to our customers, eg on overstocks etc. We would like to offer free shipping on more of our items and hopefully at some point in the future we will be able to do so.
A recent customer survey revealed that Adorama customers feel our current shipping policies are generally popular, and the majority are happy that we do not, as many of our competitors do, artificially increase the prices of items, in order to be able to subsidize the shipping still further. Overwhelmingly, the response was that our customers prefer to know that Adorama prices are some of the most competitive around; that we will only subsidize the shipping provided it doesn't have to impact on the prices paid by the customer....Show more →
alexdi wroteYou're in a much better position to bear the risk of defective product than any individual customer. It would surprise me if the number of returns, fraudulent or otherwise, was so high as to make the more lenient policy untenable.
And we WILL cover the cost of the return of a defective product. What we can't do, is cover the cost of inbound or outbound shipping because a customer has changed his or her mind.
Customer feedback tells us that this would not be a popular policy.
|