I understand and share Thom's irritation with the Japanese culture of denial re mistakes (i.e., manufacturing defects). I experienced it firsthand with a well-known automobile manufacturer. Seems they just can't grasp the notion that stepping up to the plate and dealing with the issues is a much better strategy than claiming that no problems exist or, worse, blaming the user / customer.
I was among those tortured by Canon in the 1DIII fiasco so it pains me to see that Nikon is taking a lesson from their play book. Unfortunately, I can understand why; 4 years later if you post something negative about how Canon handled the situation 95% of the responses will be supportive of Canon and very hostile to the poster. Ultimately, Canon paid a very small long term price for producing a camera where the first 65,000 or so were pretty much pieces of crap.
Ho1972 wrote:
I understand and share Thom's irritation with the Japanese culture of denial re mistakes (i.e., manufacturing defects). I experienced it firsthand with a well-known automobile manufacturer. Seems they just can't grasp the notion that stepping up to the plate and dealing with the issues is a much better strategy than claiming that no problems exist or, worse, blaming the user / customer.
yeah, like the denial of their atrocities towards other Asians during WWII. But that's another topic of discussion.
Nikon needs to have a recall on the cameras with the focus issue!
HAHA i will rescind purchasing his products till he rescinds his rescind. haha j/k
I hate some people are having issues with the d800, i am positive nikon will make right for those affected. I was one of the poor saps caught in the Canon 1DMKIII fiasco sending two bodies back several times. That is why i am now a Nikonian.
they did the same with the issues that wore far worse on the D2h. Ultimately though they came thru and owned up to it and fixed thousands out of warranty and even ones that were bought used
Steve Beck wrote:
I hate some people are having issues with the d800, i am positive nikon will make right for those affected. I was one of the poor saps caught in the Canon 1DMKIII fiasco sending two bodies back several times. That is why i am now a Nikonian.
Same here - now I have problems with BOTH my D800 bodies. Fortunately for me, they tend to be more of a landscape than wildlife camera so live view saves the day.
Ho1972 wrote:
I understand and share Thom's irritation with the Japanese culture of denial re mistakes (i.e., manufacturing defects). I experienced it firsthand with a well-known automobile manufacturer. Seems they just can't grasp the notion that stepping up to the plate and dealing with the issues is a much better strategy than claiming that no problems exist or, worse, blaming the user / customer.
I was seriously considering selling my ProIID system and picking up a 800E as an adjunct to my 700'S as I have just about all the Nikon glass I need.
Based on Thom's review, that ain't gonna happen now until Nikon gets their act together. Most of us work hard for our money, and $3+ grand is still 3+ grand. I'm not shelling that out for something that doesn't work as it should.
MalbikEndar wrote:
> Thom Hogan has now rated the camera “Not Recommended”
That's harsh.
I agree it is harsh, but deserved. If Nikon doesn't aggressively support a product that costs $3000, how can you recommend it As he points out on his site, would you buy a used D800/e a couple years from now if you don't know for sure it doesn't have the problem? How about if Nikon continues to make it hard?
I'm a big fan of Nikon, and certainly they've had a rough 18 months or so with the tsunami and all the fallout (literal and figurative) after plus the flooding in Thailand, but they have to stand behind one of their flagship products.
This kind of thing is a black eye that endures - it offends the most valuable customers they have. Mistakes happen. What people remember is how you handle them...
M635_Guy wrote:
I agree it is harsh, but deserved. If Nikon doesn't aggressively support a product that costs $3000, how can you recommend it As he points out on his site, would you buy a used D800/e a couple years from now if you don't know for sure it doesn't have the problem? How about if Nikon continues to make it hard?
I'm a big fan of Nikon, and certainly they've had a rough 18 months or so with the tsunami and all the fallout (literal and figurative) after plus the flooding in Thailand, but they have to stand behind one of their flagship products.
This kind of thing is a black eye that endures - it offends the most valuable customers they have. Mistakes happen. What people remember is how you handle them......Show more →
not to mention any other new model Nikon brings out and as some are experiencing, maybe the problems aren't showing up out of the box but a couple months down the road does not reflect well on Nikon
Does anybody know for certain that Nikon is not working on a fix? I read somewhere that they were working on a firmware fix, but, that is most likely just speculation.
My D800E is sharp left, center, and right; however, the front/back focus varies from left to right. I'm not finding this troubling enough to either return or have Nikon fix the camera.
James R wrote:
Does anybody know for certain that Nikon is not working on a fix? I read somewhere that they were working on a firmware fix, but, that is most likely just speculation.
My D800E is sharp left, center, and right; however, the front/back focus varies from left to right. I'm not finding this troubling enough to either return or have Nikon fix the camera.
All we know is what NPS told Ming Thein (the original evaluator who discovered the problem), which is that Nikon has developed and deployed a software+hardware calibration mechanism to correct the Left AF issue for owners sending their cameras in. There has been no official statement directly from Nikon on this issue in any regard.
Hrow wrote:
I was among those tortured by Canon in the 1DIII fiasco so it pains me to see that Nikon is taking a lesson from their play book. Unfortunately, I can understand why; 4 years later if you post something negative about how Canon handled the situation 95% of the responses will be supportive of Canon and very hostile to the poster. Ultimately, Canon paid a very small long term price for producing a camera where the first 65,000 or so were pretty much pieces of crap.
The 1D Mk 3 fiasco was the very reason why I switched back to Nikon with the timely arrival of the D3!
I have never bought and then sold something that expensive after only 8 weeks (and 3 trips back to CPS) of ownership!
haha j/k
As he points out on his site, would you buy a used D800/e a couple years from now if you don't know for sure it doesn't have the problem? How about if Nikon continues to make it hard?