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| p.3 #14 · POSITIVE OUTCOME FED EX issue! |
Because so many people commenting here I thought I'd let you know the outcome. First, I can only say positive things about this experience. Fed Ex representatives were accommodating and understanding throughout the process. I had one woman in Pittsburgh or someplace like that tracking my package back to me and said she'd call and let me know when it arrived back so that I could claim it, etc. Well, she did one better. I just got a call from her and she said that the Fed Ex guys here went ahead and reboxed it for me, and that they are shipping it back out to Hawaii overnight or 2-day, whatever they needed to do to get it out there as quickly as possible. I emphasized what was in the package, that it was fragile and to make sure that they knew it when they reboxed it. I have her assurances that she will remind them.
So - it was stressful, but I can't fault Fed-Ex one bit. Just thought I'd relay a good experience.