POSITIVE OUTCOME FED EX issue!

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Archive 2011 · POSITIVE OUTCOME FED EX issue!

Muddypaws
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p.3 #1 · POSITIVE OUTCOME FED EX issue!

Sharona - sorry to hear about your shipping trouble. I, for one, appreciate your sharing this and everyone else's tips on shipping do's and don'ts.

Melissa

Dec 13, 2011 at 08:11 PM

Sharona
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p.3 #2 · POSITIVE OUTCOME FED EX issue!

Thanks Melissa! I hate to complain in general, but I did think it would be helpful to some folks or at least a reminder when shipping.

Dec 13, 2011 at 08:59 PM

Muddypaws
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p.3 #3 · POSITIVE OUTCOME FED EX issue!

Absolutely!

Melissa

Dec 13, 2011 at 09:02 PM

coranda
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p.3 #4 · POSITIVE OUTCOME FED EX issue!

Sharona wrote:
UPDATE: Poodlelover wins the prize. It has ORMD on the box somewhere. Don't ask me where. They insist that they must return it to me and I must repackage and reship it. It LOOKS like Fed ex will refund me the shipping, given that I wasn't told at the time of shipping that the box was problematic. We shall see if that happens. I will let you know. Cheers....

ORMD means domestic shipping only. Isn't Hawaii domestic? Someone should tell Fedex there are 50 states now.

Dec 13, 2011 at 11:35 PM

Jeff Donald
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p.3 #5 · POSITIVE OUTCOME FED EX issue!

ORMD means domestic ground shipping. Shipping to Hawaii must go air and requires ORM-D-AIR marking and full hazardous shipping papers. Obviously this does not apply to the OPs package and a plain package would suffice.

Dec 13, 2011 at 11:52 PM

omarlyn
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p.3 #6 · POSITIVE OUTCOME FED EX issue!

Jeff Donald wrote:
ORMD means domestic ground shipping. Shipping to Hawaii must go air

You sure 'bout that? Google Maps gives me GROUND directions from mainland U.S. to Hawaii…here's step #44 from Miami to Honolulu:
[I]"44. Kayak across the Pacific Ocean
Entering Hawaii 2,756 mi"[/I]

Omar

Dec 14, 2011 at 12:15 AM

Gochugogi
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p.3 #7 · POSITIVE OUTCOME FED EX issue!

Jeff Donald wrote:
ORMD means domestic ground shipping. Shipping to Hawaii must go air and requires ORM-D-AIR marking and full hazardous shipping papers. Obviously this does not apply to the OPs package and a plain package would suffice.

Actually you can send packages to Hawaii via UPS Ground (rather than Blue or Red Label Air). I get them every week in my business. It's something that happened in the last year or two. Obviously the package still goes by air but UPS holds it at various stations before delivery in 7-10 days instead of 2-3 days. So UPS Ground does ship to Hawaii and they still call it "ground." I suppose they should just call it budget class parcels and things would be clearer.

Dec 14, 2011 at 01:42 AM

ontime
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p.3 #8 · POSITIVE OUTCOME FED EX issue!

Jeff Donald wrote:
ORMD means domestic ground shipping. Shipping to Hawaii must go air

omarlyn wrote:
You sure 'bout that? Google Maps gives me GROUND directions from mainland U.S. to Hawaii…here's step #44 from Miami to Honolulu:
[I]"44. Kayak across the Pacific Ocean
Entering Hawaii 2,756 mi"[/I]

Omar

Bwuahaha

Dec 14, 2011 at 02:09 AM

Lotuselite
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p.3 #9 · POSITIVE OUTCOME FED EX issue!

In the 80s and 90s you could ship almost anything and nobody blinked but times have changed.

One of the events that started those changes was a Pan Am B-707 freighter that developed an uncontrollable fire among the freight. They tried to get into Boston but did not make it. The crew lost their lives.
Thankfully the shipping, packaging and carriage of Hazmat has become a lot more serious and specialized business since then.

After re-reading my post I perhaps should have said that "Shipping, packaging and determination of the status of goods with regard to Hazmat has become a lot more serious etc." My apologies.

Edited on Dec 14, 2011 at 04:54 AM · View previous versions

Dec 14, 2011 at 02:30 AM

RobertLynn
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p.3 #10 · POSITIVE OUTCOME FED EX issue!

Jim Victory wrote:
lesgage wrote:
Fed Ex has gotten very picky about the box you ship in, I have had to rebox several items because they had some small tear in them...something that you and I would not even notice...not sure what that is about, but they have gotten very picky...
Les

It has to do with insurance liability. That is why they always unpack and inspect my packages insured for over $500. They want to make sure it is packed properly to avod damage in shipment, so they don't have to pay for a claim.

Jim

I've never had them, or UPS check any of my packages that were from hundreds, to sveeral thousands of dollars.

Dec 14, 2011 at 03:23 AM

Sharona
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p.3 #11 · POSITIVE OUTCOME FED EX issue!

If I didn't make it clear, I am A-OK with any safety or security precautions that need to be taken. I just wish they'd have informed me at the point of shipping.

Dec 14, 2011 at 04:44 AM

dehowie
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p.3 #12 · POSITIVE OUTCOME FED EX issue!

Hi Sharona
Working in the airline industry it is a constant threat that dangerous items get on aircraft.
Unfortunately the staff on the front dek at places like a post office or FedEx drop point are not trained in acceptance of dangerous goods. By that I don't mean bombs but dangerous as in gases liquids batteries etc.
This specialist training is expensicpve and specialist requiring time training and cost.
Most people are not aware that if a box has any dangerous good type label it is treated as containing that item. Hence the shipper(you!) are responsible for the orrect packing and labeling of any item you send.
If the box has say a label indicating it has flammable goods in it the forwarding company(FedEx) is required to ensure said box is packed labeled and treated as the correct dangerous good.moly problem is that this will often not get picked upmuntilmthe item gets checked by someone trained in acceptance of dangerous goods.
It may have upset your plans but this is important..two crew died and a 250 million dollar aircraft lost when a Ups 747 freighter crashed caused by what they believe was Inappropriately shipped/pavkagedlithium batteries.
No risks will be taken when items packed incorrectly are forwarded to the shipping centers because people can and do die because of wrongly labeled and packed items.
The training involved sounds simple but is far from that.
I'm surprised your parcel got through the first line of defense but to me I'm glad it got picked up and returned. Imagine if it was actually labeled correctly and did have a dangerous good inside and ended up on say a fully loaded 747...
Any doubt use a black marker and line out any spurious markings to remove any doubt..

Dec 14, 2011 at 01:14 PM

Bones74
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p.3 #13 · POSITIVE OUTCOME FED EX issue!

panos.v wrote:
Look at this way, if you worked for FedEx and were presented with a "big bang Chinese firecrackers 100x" box that was "obviously repurposed" would you:
1. be allowed to open it to inspect it?
2. actually want to open it to inspect it?
3. accept responsibility for loading it on an airplane based on the sender's word that it is not 100 firecrackers?

I'm pretty sure every single parcel is x-rayed and the images inspected before it's allowed near a plane. I'm also pretty sure they dont just accept the shipping order/description/boxprint at face value

Dec 14, 2011 at 01:28 PM

Sharona
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p.3 #14 · POSITIVE OUTCOME FED EX issue!

Because so many people commenting here I thought I'd let you know the outcome. First, I can only say positive things about this experience. Fed Ex representatives were accommodating and understanding throughout the process. I had one woman in Pittsburgh or someplace like that tracking my package back to me and said she'd call and let me know when it arrived back so that I could claim it, etc. Well, she did one better. I just got a call from her and she said that the Fed Ex guys here went ahead and reboxed it for me, and that they are shipping it back out to Hawaii overnight or 2-day, whatever they needed to do to get it out there as quickly as possible. I emphasized what was in the package, that it was fragile and to make sure that they knew it when they reboxed it. I have her assurances that she will remind them.

So - it was stressful, but I can't fault Fed-Ex one bit. Just thought I'd relay a good experience.

Cheers all!

Dec 15, 2011 at 05:00 PM

BrianO
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p.3 #15 · POSITIVE OUTCOME FED EX issue!

Good to hear!

Dec 15, 2011 at 05:27 PM

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