Thanks RRS

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Archive 2011 · Thanks RRS

ssc45
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p.1 #1 · Thanks RRS

I got to Hawaii on Wed for a vacation and to watch/photograph the pipeline masters. Wed night I set up the tripod and the BH40 lever clamp is a bear to lock on my RRS plate. I take a look at the lever and some how the clamp is bent and has a chip in the plate. It was on my Gitzo 2531 in my checked luggage. Never underestimate the capabilities of the airlines. I placed a call to RRS on Thursday, ordered a new clamp and Friday I have the new lever clamp.

Delivered to my hotel. Thanks, RRS

Aloha, Steve

Dec 10, 2011 at 05:13 AM

Fjellfalck
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p.1 #2 · Thanks RRS

Glad to hear that you received a new clamp fast!

I have ordered a lot of items from different US companies many times each year during the last 7 years.

So far, all I can say - no one handles the shipping faster than RRS. Last week I ordered from RRS Friday evening half past 9 local Europe time. The package was delivered by UPS on my door Monday at lunch time. Faster that ordering something from a WEB-shop here in Norway. The items were packed and shipped by RRS within an hour after placing the order. It is a pleasure doing business with them.

Fjellfalck

Dec 10, 2011 at 08:26 AM

rick_reno
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p.1 #3 · Thanks RRS

RRS is a company with great customer orientation - and great products. It's a good combination, they've always taken good care of me and some of my odd needs.

Dec 10, 2011 at 04:34 PM

sjms
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p.1 #4 · Thanks RRS

i'm waiting for the other shoe to fall

Dec 10, 2011 at 04:37 PM

RJKphoto
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p.1 #5 · Thanks RRS

sjms wrote:
i'm waiting for the other shoe to fall

Happens every time doesn't it SJMS

Dec 12, 2011 at 01:38 PM

sjms
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p.1 #6 · Thanks RRS

it seams to be all quiet on that particular front at this moment. maybe its the season but i'm just happy its quiet.

to all a good holiday season

Dec 12, 2011 at 02:43 PM

sperraglia
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p.1 #7 · Thanks RRS

sjms wrote:
i'm waiting for the other shoe to fall

sjms you know I will be happy to oblige if you keep making snarky comments like this.

Dec 12, 2011 at 04:39 PM

sjms
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p.1 #8 · Thanks RRS

just enjoy the holidays.

Dec 12, 2011 at 04:42 PM

sperraglia
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p.1 #9 · Thanks RRS

sjms wrote:
just enjoy the holidays.

I will if you fulfill my wish that you to stop making snarky comments.

Dec 12, 2011 at 04:47 PM

sjms
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p.1 #10 · Thanks RRS

i will say no more on this subject

Dec 12, 2011 at 04:48 PM

RJKphoto
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p.1 #11 · Thanks RRS

Until the next RRS post

Dec 12, 2011 at 06:12 PM

Charles Gallo
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p.1 #12 · Thanks RRS

There is a box from RRS addressed to my wife sitting in the livingroom that UPS delivered the other day. As SWMBO has NO clue how to run a camera, and my Birthday is Saturday, and Christmas is less than 2 weeks away, I think there is a new ballhead in my future (I gave her a list of 'possible' gear, and phone numbers....)

Dec 13, 2011 at 02:15 AM

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