Upload & Sell: Off
I don't see a problem either. Even assuming a flat rate exists, that is for a certain class of repair. Sometimes the extent of repair needed cannot fully be determined until the device is disassembled. It may be that the repair will become a major, rather than a moderate for example. You should be able to refuse the repair at that point, with a customary minor charge for diagnosis, return shipping, etc.
yes but if you select an item for repair on their website it does not even ask what the fault is , it just gives you an instant 'quote' .
I dont know what the US law is but here (uk) a quote is quite different from an estimate. if you are given a quote then that is what you would have to pay. no more. the only way it could differ is if something that did not appear in the quote was wrong. (so a quote would have a detail of the work to be completed) . a garage could quote me for work on my car , and unless they call to say that extra work needs to be done I'm not going to pay any more than the quote. if they call and I agree to the extra work then I expect to pay extra.
now if the lens is sent in and something was more seriously wrong that needed to be sent away they should then they should have called to agree this and then action it. otherwise they could take your lens in for 1 price and just say it needed x more and bill you more which you will probably have to pay as they have your lens.
But I dont see how they could charge you more when no actual work is detailed.
But on the other side of the fence (the one that says if its too good to be true it is) . I cant also see how you can expect a lens or body to be repaired fully for that price.
EG I just chose a 1Ds2 on their site and got a 'quote' for $180 . well if the even only shutter has gone then how can they repair that for 180 bucks ?