waterman wrote:
I have bought several times from Adorama in the past and I have had no complaint. I will also continue buying from them in the future at my own risk.
Jim Burk wrote:
I have bought a number of items from both B&H and Adorama. In every case I have been very satisfied with the speed of the delivery.
Thank you; your feedback is really very much appreciated - and don't forget you can always email me directly if you ever need after-sales support: [email protected].
Yakim Peled wrote:
Rude relates to your phrasing, not to the content.
"customer is never at fault"? Not only that I disagree with this phrase in general but this particular case is an example of how the customer is at fault.
Happy shooting,
Yakim.
Who are you to judge my phrasing? I see things in as it is and express as it is. And quite frankly, you are starting to annoying me.
"customer is never at fault"? Not only that I disagree with this phrase in general but this particular case is an example of how the customer is at fault.
You are definitely not someone I would want to do business with, enough said. If you want to continue on this, take it offline with me. I don't want to waste everyone's time here.
Just out of curiosity... was his original purchase a 5D mark II?
And was the "replaced" purchase/order the 5D mark II plus the "freebees"?
Perhaps you could sit down with the "powers that be" to work out some kind of "add-on" versus completely wiping out the order and starting over? I don't know or understand the ordering system you have in place, and I am sure that it is dictated by accountants, and/or an expensive software system, but maybe there is something you can do (i hate to say it this way) "on your end" to make the system in place more "customer friendly" that if someone wants to get a package offered that you are able to just put the items in another box and put their address on it...
I think that as soon as the OP made the post here you were at a disadvantage, and it is a shame there isn't some other way for it to have shaken down.
Just out of curiosity... was his original purchase a 5D mark II?
And was the "replaced" purchase/order the 5D mark II plus the "freebees"?
Perhaps you could sit down with the "powers that be" to work out some kind of "add-on" versus completely wiping out the order and starting over? I don't know or understand the ordering system you have in place, and I am sure that it is dictated by accountants, and/or an expensive software system, but maybe there is something you can do (i hate to say it this way) "on your end" to make the system in place more "customer friendly" that if someone wants to get a package offered that you are able to just put the items in another box and put their address on it...
I think that as soon as the OP made the post here you were at a disadvantage, and it is a shame there isn't some other way for it to have shaken down.
I agree that it sounds like a simple and ideal solution. The main difficulty I can think of - and I guess there would be more - is that some manufacturers have set MAP restrictions on kits, that are not applicable to the same items when sold separately.
While we could adjust prices at the checkout, customers would be unaware of the price to be charged until the item was actually in the basket.
The OP contacted an Adorama sales agent and asked the question: if he placed his order on line right away, would the agent be able to guarantee overnight delivery - the sales agent said yes.
The OP placed his order on line via Bing Cashback..
Subsequently, the OP 'phoned the sales agent, cancelled part of the online order (which had already been invoiced, picked and packed and was about to be loaded onto the trailer).
The OP placed a further order by telephone. He didn't ask the sales agent if he would be able to guarantee overnight delivery for the new order.
The item that was originally ordered on line, did arrive overnight as promised.
oster wrote:
I agree that it sounds like a simple and ideal solution. The main difficulty I can think of - and I guess there would be more - is that some manufacturers have set MAP restrictions on kits, that are not applicable to the same items when sold separately.
While we could adjust prices at the checkout, customers would be unaware of the price to be charged until the item was actually in the basket.
Forgive me for being confused... I was under the impression that he wanted a "free bag" and a "Free CF card"?
When you talk about manufacturer kits I assume you mean the body + lens bundle? There isn't a shadow of doubt in my mind that the Body + lens bundle is different than some "adorama throw in's" right?
But you're right... bestbuy does that... where you have to see the price in the cart.. it drives me nuts.
Anyway, thanks for coming on this forum to try to solve the issue. Perhaps just being on here seeing a "market sample" of peoples opinions might make it less likely for a customer to have different expectations than what is actually going on.
Either way, like I said before: I have renewed faith in Adorama just in the fact that you are on here trying to maintain a good reputation for the company. And I do feel like you are working hard to make the whole ordering process go as smooth as possible while still being efficient and in some cases legal and in as many cases as possible fair.
I know if I lost my $270 cash back from Bing, on top of not getting my item next day, it for SURE would be back on the truck to the company. Shipping paid by them.
I don't see how adding free items to the order makes it need verified again. I don't do online credit card sales though, unless it's through paypal. Even when I did take charge cards, I didn't take them over the phone or the internet, so maybe there's a whole different protocol that has to happen.
RobertLynn wrote:
I know if I lost my $270 cash back from Bing, on top of not getting my item next day, it for SURE would be back on the truck to the company. Shipping paid by them.
I don't see how adding free items to the order makes it need verified again. I don't do online credit card sales though, unless it's through paypal. Even when I did take charge cards, I didn't take them over the phone or the internet, so maybe there's a whole different protocol that has to happen.
I'd send it back, too, & re-order via Bing. But I'd be OK with paying the return shipping.
The reason the original order had to be cancelled and a new order had to be placed is because it was a different SKU number; it needs a different SKU number because a different bundle has to be picked and packed in the warehouse.
oster wrote:
I'd send it back, too, & re-order via Bing. But I'd be OK with paying the return shipping.
The reason the original order had to be cancelled and a new order had to be placed is because it was a different SKU number; it needs a different SKU number because a different bundle has to be picked and packed in the warehouse.
Understood and agreed.
Also, to the OP and anyone else buying a 5D2 who already owns a canon... there is a $50 mail in rebate available thru 12/31.
You have to basically own a digital camera (canon), and when you buy your new one you print out the form, mail in a copy of the receipt and put both cameras serial numbers on it...
maybe that will make paying for the return shipping a little sweeter
wickerprints wrote:
IMO, having to represent the public face of a company is a thankless job in situations like these, because those with an axe to grind will never dare concede that they were wrong should the evidence reveal no fault on the retailer's part. No apologies, just more vitriol. And all that does is reflect poorly on the person with the biased agenda.
There's a headline on page 1 of today's NY Times. "...A New Vitriol. Rancor ... Is Political and Personal." I vote for less vitriol & less rancor online for the new year. While I am hopeful, I am not confident. It would be nice to see fewer personal invectives and less frequent assumptions of the worst when humans err. A mistake is not a conspiracy.
droopy1592 wrote:
B&H has canceled numerous orders from their own pricing mistakes and also promised 2nd day shipping but didn't ship the item until a day and a half later.
I am unable to ID you or any of your transactions but would be happy to investigate this if you can e-mail some order info to me.
henryp wrote:
There's a headline on page 1 of today's NY Times. "...A New Vitriol. Rancor ... Is Political and Personal." I vote for less vitriol & less rancor online for the new year. While I am hopeful, I am not confident. It would be nice to see fewer personal invectives and less frequent assumptions of the worst when humans err. A mistake is not a conspiracy.
oster wrote:
I'd send it back, too, & re-order via Bing. But I'd be OK with paying the return shipping.
The reason the original order had to be cancelled and a new order had to be placed is because it was a different SKU number; it needs a different SKU number because a different bundle has to be picked and packed in the warehouse.
I hope you don't think I was calling you into question. Like 2.70 or even 27 bucks, I'd be miffed, but I wouldn't do anything. 270 dollars though, that's a lot of gravy to miss out on.
I thought there were only two sku's though for 5Dmk2's, one with a lens, and one without.
Even though BH has frustrated me to no end with their shipping mistakes (maybe I'm in the computer as mess this up), they always fix it. While they can't take away the inconvenience they've done enough to keep me ordering.
We have 2 valuable assets here, Helen and Henry, and whether or not you agree with the practices of the "parent" company, they are from my experience, helpful to the members.
Granted, I'd like probably free service but it doesn't always happen that way. The professional print lab I use sends out things Fed-Ex next day air. I've NEVER had a problem getting a package, until now.
Fed-Ex for whatever reason were to deliver yesterday...they I guess decided not to, and it's allegedly en-route today. Too bad I need the freaking order for a clients x-mas present. So today it was go to the local camera store and hope they had at least close to reasonable color.
Bottom line, even if BH or Adorama gets it right every time, sometimes the courier can get it wrong.
Pondria wrote:
Helen is apparently a very dedicated and competent person. But I am not sure if she plays her role well as the "Customer Service Ambassador", as she claims.
I think Helen does a superb job under sometimes difficult circumstances.
veroman wrote:
Indeed, why wouldn't any and all Adorama sales agents be aware of the procedures followed by the anti-fraud department? After all, what the anti-fraud department does is part of the sales process, is it not?
Intelligence knows everything the infantry knows. The infantry knows just enough to accomplish the mission at hand. Considering the delicate nature of fraud prevention and security it would unwise for any company to share too many particulars with front-line staffers.
sunpole wrote:stop using evidences to your advantage
That's what evidence is for. Without it all we have are rumors and innuendo.
RobertLynn wrote:
Toss the bag and CF card in the package. Same price, same deal. Done.
Not in any company as large as Adorama or B&H. There's a process to modifying an order which gets more complex as the original order gets closer to being a sealed box with a shipping label affixed.
RobertLynn wrote:
I don't do online credit card sales though, unless it's through paypal. Even when I did take charge cards, I didn't take them over the phone or the internet, so maybe there's a whole different protocol that has to happen.
The differences between so-called card-present and card-absent transactions are not insubstantial. From the first to last steps, each must conform to its own protocol.
RobertLynn wrote:
I hope you don't think I was calling you into question. Like 2.70 or even 27 bucks, I'd be miffed, but I wouldn't do anything. 270 dollars though, that's a lot of gravy to miss out on.
I thought there were only two sku's though for 5Dmk2's, one with a lens, and one without.
Not at all! Feeling full of goodwill to all men at the thought of a really long lie-in tomorrow!
The 5D MK II is SKU ICA5DM2; the kit, which includes an additional card & a bag, is SKU ICA5DM2C.
Jayem1 wrote:
Just imagine if Helen didn't come out to feed the story from other side, what it would be like with this thread by now.
Actually I think it would be over by now For some people, any sort of resistance or argument, regardless how factual or truthful, will bring only more fuel into the fire. For me the thread was sufficiently over after reading the OP by itself, it was just entertainment from then on. I too think that this is a lose-lose situation. Helen is being all professional but can't win; the OP is not going to be appeased because even if he gets the goods at price he expected, regardless how many things get shipped back and forth, he missed the performance.
Over the past 15 or so years that I've been doing business with B&H, Henry has helped me twice. Matter-of-factly, professionally (do you remember rec.photo and all the other news groups, Henry?). But not in my wildest dreams would I have thought of starting a thread like this just because once they forgot my camera on the loading dock after I paid for overnight shipping. Pretty much the same situation as the OP.
stanj wrote:
(do you remember rec.photo and all the other news groups, Henry?).
I do. I remember CompuServe and Prodigy too. Maybe 10+ years ago?
Those were the days. I recall someone using the handle "[email protected]" who decided I was deserving of uninterrupted attack for some now-forgotten sin he believed I (or B&H) had committed. I had more hair, less debt and a smaller waistline then.
, it would have been one page... two at tops with everyone telling the OP to suck it up and plan ahead in the future