I've had good luck in the past as well, but had trouble with an order recently which I ordered over the phone because as others have mentioned, the new website is horribly slow and for a while had incorrect shipping amounts. Even calling however, I had to call three times to get my ordered shipped to me by the day that y'all had promised to do. I might use you again in the future, but only if B&H, Adorama, Calumet, etc. don't have it in stock.
kwalsh wrote:
Just ignore ISO1600, he never has anything to offer other than vitriol on any topic and when someone calls him on it he just says he's got an odd sense of humor and everyone should ignore him. Worthy advice.
Actually, if you had read my post, i am 100% serious. I literally lose sleep over how upset i am with KEH over my stupid Nikon F. If i had wanted a $600 F, i would have bought one off ebay and taken as big of a risk as i did with KEH.
I am never buying from them again, on any condition- BGN, UG, EX, new, whatever. They are horrible people, who must not test the gear they are selling.
ISO1600 wrote:
Jacobsen1, maybe you didn't notice that i dont even visit their horrible site anymore.
oh, no, that was quite clear. But you said in your post everything you bought was BGN... That's BARGAIN... Yet you complain EVERYTHING isn't up to the rating. Well maybe YOU are expecting too much for something rated BGN? Maybe YOU should order the next level up (EX I think?) and you'll get what YOU expect. I just think ripping on them when you've never stepped up from the BGN bin is being a bit overly critical. Sure, non shipment issues and PITA in calling them exist. I've had that happen as well. But I've NEVER had an issue with not getting what I expect from them when I order. But then again I've ordered UGH, BGN, EX and LN from them. Each come in varying sorts of quality.
Yeah, their site DOES suck. And yes, it's a PITA to get through on the phone even. And they also ship a bit slower than B&H or adorama, but so what? You're buying used gear online. Do you really need it tomorrow? If so you should have bought it last week. The need for used gear doesn't exactly spring up overnight. People who need their gear from them TOMORROW are likely collectors with money burning a hole in their pocket. Settle down and enjoy them for what they are, the largest used gear seller in the US. Their system works, their site sucks. Get over it.
Funny how a couple of people can generate so much noise. Too bad that a few have had bad experiences, I am sorry but to go on at length is unnecessary. I have dealt with KEH for a long time and have had one bad experience which they made right. Good company, good people, conservative grading. I think that tells the story for the vast majority of their customers.
ISO1600 wrote:
I am never buying from them again, on any condition- BGN, UG, EX, new, whatever. They are horrible people, who must not test the gear they are selling.
So you purchase hundreds of items from them with much satisfaction and then have two bad experiences and hold them in contempt forever?
I guess everyone has its point, even ISO1600 (OMFG, I shoudln't say this )
KEH is a great photo store and very seldom it sucks. That's life, that's how a store behaves normally. Name a perfect store out there.
If you have a non-functional BGN item, it's not BGN, it's POS. If I were Todd, I'd keep this in mind before more people agrees with ISO1600 and TWoK (I dealt with him once and I know he's reasonable enough to avoid bashing anyone just because).
If you have a 'real' BGN item, let the troll customer cry alone.
dfresh wrote:
So you purchase hundreds of items from them with much satisfaction and then have two bad experiences and hold them in contempt forever?
The problem is that its a trend. I've bought excellent condition items from them before, but only when they don't have a BGN condition item available and I was on a timeline. The issue with that is that anything BGN is almost never a decent deal.
jacobsen1 wrote:
Yeah, their site DOES suck. And yes, it's a PITA to get through on the phone even. And they also ship a bit slower than B&H or adorama, but so what? You're buying used gear online. Do you really need it tomorrow? If so you should have bought it last week. The need for used gear doesn't exactly spring up overnight. People who need their gear from them TOMORROW are likely collectors with money burning a hole in their pocket. Settle down and enjoy them for what they are, the largest used gear seller in the US. Their system works, their site sucks. Get over it....Show more →
Regarding shipping, I don't mind waiting a week for the gear to show up. What I do mind is taking a week to even bother shipping it, and it probably would have been longer if I hadn't called 3 days after I had ordered and still hadn't received either an order number or a UPS tracking number. However they made it right - I told them that I had based a shoot off of 2 days after when they had told me the equipment would arrive originally (versus the 5 days late the item was going to be) and they bumped me up to overnight shipping for gratis so I could have the item in time. My problem was the failure to communicate and to ship in a timely manner.
KEH purchased gear then tossed in a pile at a recent show ?
Ouch !
Kingfishphoto wrote:
Hi everyone.
I live in N.E. Pa. , and as such visit/attend many yearly Philly aera camera shows(antique, user, new-buy and sell). They do attend a nd not only seem to pay little, but spend about nano seconds looking at the gear, prior to purchase. Just a very quick shine with a pen light into the lens vrs. a quick glance at their computer screen. Then get this(iam not kidding) they pay and toss, yes throw it behind their table into plastic and cardboard boxes lying on the floor behind them. Yes toss a un-boxed lens or body onto the pile behind them. Just makes one almost cry to see a 300F2,8 or Hassy body tossed into the box/pile. They seem too busy and or otherwise to care. Sad report on a once nice dealer, which i know many of us have used and trusted in the past. The buyer, always seen at the Philly shows is an oriental man, seems to know what he is or isnt looking for. Many, many folks at these shows sell to their table(buyer) rather than looking elswhere for a better price? you figure. I spent about 20 years as a occassional seller at camera shows in Arizona, and never say anyone just toss expensive classics into boxes behind/next to them. Good luck and cheers to all.
Harry...Show more →
Yes to Mr. Lindys question. He had some help however from the people whom run the show. Things were going so hot and heavy for the buyer,a son of the show permoter was helping him fill the boxes etc. Between the two of them some items were tossed-as stated.
Harry
Here's a plus I about KEH I'd like to add: often when an item on E-Bay doesn't attract a buyer, and said ad expires, they re-post for the same price. And again....and again...
KEH is fairly proactive in this regard, if a price gets "stale" and the inventory doesn't move, they price-chop it, and it's plainly visible. Say what you will about the initial price, but they put a value to an item and hang it out for sale...
So it's essentially a Dutch auction, which is a good thing - the opposite involves people posting the same stuff at the same price on E-Bay, ad nauseum.
Or worse, the LA Craigslist schmo who has been hawking the same Pentax K-Mount 50mm 1.2 for over five months now, for $299, telling everybody the value will POP once Pentax release a "pro-level" SLR...
After four months of seemingly no movment, he/she/it raised the price to $350, back in January, I think. Now, I could be wrong, and they might own a mine which regularly produces roughly 20 to 30 K-Mount fifties a month, with little drop-off seen for the foreseeable future...but Occam's razor says no, thus I opine they're out of touch.
!?!? KEH doesn't do this, and will regularly snip a price if "no sale".
I do like how KEH will often lower the prices of items that don't move; look at the current pricing of EOS 1V's and Nikon F5's- they have gotten so cheap lately.
KEH's EX (and up) pricing though, often, just isn't that great anymore though. Certain items have got massive markups now due to popularity (whether real or imaginary), and unfortunately people use KEH pricing as a starting point for classifieds on here quite often.
Examples- Nikkor 105/1.8, 28/2.0, etc etc.
ISO1600 wrote:
I do like how KEH will often lower the prices of items that don't move; look at the current pricing of EOS 1V's and Nikon F5's- they have gotten so cheap lately.
KEH's EX (and up) pricing though, often, just isn't that great anymore though. Certain items have got massive markups now due to popularity (whether real or imaginary), and unfortunately people use KEH pricing as a starting point for classifieds on here quite often.
Examples- Nikkor 105/1.8, 28/2.0, etc etc.
KEH marking up prices as the demand goes up? What next? Full-blown capitalism?
SoundHound wrote:
Good company bad website. Hard to find anything. I'm sure they are losing sales due to confusion and impatience. Someone forward this thread to them?
See the first post on the previous page of this thread.
I've been doing business with KEH for years, and I've never had anything but overhwelmingly positive interactions with them. They've consistently given me more money than they quoted me on items I've sold them, their ratings on used items are indeed conservative, and when I left a memory card in a camera I sold them, they gave me a fair value for it, even though they surely knew I wouldn't ask them to send it back.
Great company. Yeah, the web site isn't the best out there, but it's serviceable.
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