Dell absolutely does not stock any camera equipment as well any other peripherals. Mainly just computer equipment. I talked to a manager after climbing the ladder to get some answers about the expected ship date. I could tell immediately she knew what she what was talking about. She stated that Dell does not have the capacity to stock these and in their sales agreement with the different manufactures it is written in that they will ship directly to the consumer bypassing Dell completely. This was explained to me after I told her that someone here had written that they had been told by their Dell rep that they were getting one of the last lenses in the warehouse. She said specifically that there is no warehouse and expained the rest very clearly and without hesitation.
I would like to know who BGetchel talked to at the shipping department. How did you get through and did you get a name? I would like to call Dell and get this straight.
I think this uproar is hilarious. How can anyone suggest going to the BBB if Dell hasn't even confirmed nor denied that the item is going to ship? Sit tight and wait to see what happens, then start going crazy if it doesn't pan out.
I agree. Until we know if Dell is going to ship the proper item, there is no reason to plan an action to take if they don't. My only concern is there seems to be some doubt, and I sold a lens based upon a promise by Dell I would receive this lens, so I would like to know ASAP the 'actual' status of this item.
someone posted the link to the Dell website listing the 70-200 f2.8 IS as 1299.99...I saw it with my own eyes. Today however, that listing is gone......
All this was within healthy thinking, indeed an error... So hopefully you get lucky that they give you a nice discount on it for the whole 'mess'. I bought this one second hand for 920 euro. Lenses are dramatically cheaper over there... hmmm
As I wrote on page two of this thread, my salesperson told me a few hours ago they were going to pull the SKU because of the huge response they had received for the lens. They haven't done anything to cancel existing orders, however.
Hi All. I just recieved the following. Seems like good and bad news. It definately will be the IS version of the lens, but it may take a while for some of us to recieve it.
Email Follows...
"I'm just writing to inform you that I just found out the latest inventory
status regarding the EF 70-200 MM F/2.8 L IS
Dell customers have placed over 540 orders for this lens; we have around 40
in stock, expect to receive another 70 from Canon, and may be getting an
allocation from Canon of 100/month. With this in mind, we hope to have your
orders filled as soon as possible...but pls realize that it may take until
February to do so (!!) As of this morning we have de-activated this sku
from our catalog and will no longer be able to place orders for it until our
supply can meet the current demand.
Also, pls understand that my information regarding your specific order
status is extremely limited...with than in mind, unfortunately, I will be
unable to provide you with even a general idea of where your order stands in
regard to the orders of our other customers. (sorry!)
Thanks for understanding. I'll keep you posted whenever I find out info here
on my end...
Also, some of you have inquired about other lenses and cameras. I'll let you
know as soon as I find out if we can get the following lenses:
28-135mm IS
24-70mm
Pls let me know if there are any others you'd like me to check on...
Ok Guys lets kill this Thread. I recieved an email just now from Dell confirming that it will be the IS lens but some orders will be delayed. See my other post for details and a copy of the email
Ben Horne wrote:
My experiences differ from yours. I had the 70-200mm non IS and upgraded to the IS. I really see no difference. Both are very sharp. The 300mm f/2.8 IS isn't any less sharp than the 300mm f/2.8 non IS.
Yes. There is no reason for them to be any more or less sharp as they use exactly the same glass.
/\ are you going to sue dell? , good luck. By the time its all said and done you have lost more than $500 and you could have just used that money to buy it from BH.
according to their own web site. They've covered themselves and are NOT liable for the misunderstanding. They've lost goodwill perhaps, but you'll still go back to them for computers or any other item when it is priced right all the chest beating notwithstanding.
Why can't people just sit tight and see what happens? If they send you the wrong product, send it back and be sad but in the same position you were when this started. If it's the right product, be happy! In the meantime, just be patient.
As for the people that say the non IS is better than the IS in terms of sharpness... well I have no idea where or how you tested that assumption. I would be interested in such a test to be sure, because in all the tests that I did, the two were pretty much identical at f/2.8 to f/8. The 70-200 f/4 was a bit sharper wide open than the 2.8's at f/4, but as far as I can tell, the 2.8's are identical in terms of image quality and quite acceptable. Let's hope we are getting the IS, 'cause $1299 is a pretty poor price for a non-IS lens.
And in the future, good intentions aside, it might be best to not start a thread with so definite a claim until you can verify, without any uncertainty, that what you are posting is true. While I appreciate bgetchel's inquisitiveness on this, I think it is extremely premature to post a thread like 'Dell has dropped the ball' on account of what you hear from a low-rung warehouse stocker. Unless you work for Dell, were contacted by Dell that you are not going to be sent the item you ordered, or you receive the wrong item, you should not post a definitive like that. It does no one any good to get this worked up over what is still a rumor. Let's see what happens October 2nd, when mine is scheduled to arrive. I'll be the first to post if something comes up, and I am sure most others will do the same.
All good things come to those who wait. Nothing ventured, nothing gained. It is better to have loved (a lens) and lost, then never have loved (a lens) at all. Easy come, easy go. Tempus fugit. Never give a sucker an even break.
"according to their own web site. They've covered themselves and are NOT liable for the misunderstanding. They've lost goodwill perhaps, but you'll still go back to them for computers or any other item when it is priced right all the chest beating notwithstanding."
I searched their website and could not find any terms and conditions that relieved them from liability for misunderstandings. Unless there is something I am missing, under general UCC law unilateral mistake of fact can never be an excuse for performance.
Could you point to what you are referencing above.
BTW, I am an attorney, so cost of legal services (although I myself am embarrassed by my hourly rate) is not a factor should I choose to pursue this matter. I plan on doing nothing, however, at the moment. But it never hurts to be prepared to strike while the iron is hot, i.e., if and when I receive a "your order has been cancelled notice."
United Airlines faced this hurdle a few years ago when they mistakenly started selling round-trip tickets SFO to France for $30. It was a data input error and United subsequently cancelled the reservations that were made. I can't remember the outcome of it, but a lot of people were pretty peeved at United for what they'd done.
Actually jmaples, out of genuine curiosity given your legal background, isn't there a clause or disclaimer that most companies can post that protects them from erroneous pricing? Surely this is a pretty common occurrence, and quite often, especially in retail environments, unscrupulous customers can change price tags and claim that the 'advertised price' must be honored. I can't imagine that all such mis-pricings are honored by the seller, so I really do wonder that a company as large as Dell might not have a disclaimer that indicates that prices are subject to change based on availability, etc etc... I don't know how such matters are handled once a quote is made (that seems contractual to me), but you don't think that Dell has protections in place in the event it can't deliver the goods?
, good luck. By the time its all said and done you have lost more than $500 and you could have just used that money to buy it from BH.