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[SOLVED] Buy Sony Custom Grid Line from New Zealand?

  
 
cmscss
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p.1 #1[SOLVED] Buy Sony Custom Grid Line from New Zealand?
Hi There,

I'm trying to purchase Sony Custom Grid Line upgrade for my Sony A7 IV

- I checked it's available for A7 IV here
- I signed-up for an account
- After sign-up I saw an error stating this software isn't available in my region
- Have bounced around 3 different support teams who all say it isn't their department
- Signed-up to the Sony community but see a 'not available in your region' error

Does anyone have a contact at Sony (in any country) that might be able to help?

New Zealand is a first world country with money and everything!

Any help much appreciated.

Cheers, Ben


Edited on Aug 10, 2026 at 01:59 PM · View previous versions
Jul 28, 2026 at 03:01 PM
MikeEvangelist
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p.1 #2[SOLVED] Buy Sony Custom Grid Line from New Zealand?
Did you ever get this figured out? If not, send me a PM; I might have an idea.
Aug 09, 2026 at 06:56 AM
cmscss
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p.1 #3[SOLVED] Buy Sony Custom Grid Line from New Zealand?
Thanks so much for the reply Mike,

After several rounds with Sony support, you have to buy it on Creator's Cloud but it's also not listed anywhere if you're from New Zealand.

So the only way is to use a link:
- Login to Creators Cloud (do this first or the link won't work)
- Go here: https://www.sony.net/cameraupgrade/custom-grid-line/?c_id=cgl001
- Purchase

Hope that helps someone.
Cheers, Ben
Aug 09, 2026 at 12:48 PM
MikeEvangelist
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p.1 #4[SOLVED] Buy Sony Custom Grid Line from New Zealand?
cmscss wrote:
After several rounds with Sony support, you have to buy it on Creator's Cloud but it's also not listed anywhere if you're from New Zealand.


Great to hear that you got it sorted out!
Aug 09, 2026 at 12:50 PM


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