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Contacting Nikon Service

  
 
pjheller
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p.1 #1 · Contacting Nikon Service


I sent a lens in to Nikon (California) to be serviced . . . approved the repair and received an email with a link to check on the status of the repair. Whenever I try to use that link (https://repair.nikonusa.com/en/approval/ApprovalLogin ), I keep getting the message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."

I've also tried calling, sat through their long message, and finally left a message.

Anyone have a suggestion on how to check on repair status?



May 26, 2026 at 04:21 PM
olegkin
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p.1 #2 · Contacting Nikon Service


pjheller wrote:
I sent a lens in to Nikon (California) to be serviced . . . approved the repair and received an email with a link to check on the status of the repair. Whenever I try to use that link (https://repair.nikonusa.com/en/approval/ApprovalLogin ), I keep getting the message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."

I've also tried calling, sat through their long message, and finally left a message.

Anyone have a suggestion on how to check on repair status?


I wonder when did the repair site stopped working for you? My z8 lost its strap lug, I went there today, and it is "under maintenance" without any timestamp or set expectations. So it could be a day, a month, a year



May 26, 2026 at 04:48 PM
pjheller
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p.1 #3 · Contacting Nikon Service


It stopped working a couple of days ago and hasn't worked since. Tried it with different browsers, VPN on and off, etc. Even tried to access it on my iPhone. Not sure what the problem is.


May 26, 2026 at 06:32 PM
EB-1
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p.1 #4 · Contacting Nikon Service


The repair site is still under maintenance. https://repair.nikonusa.com
Maybe they were hacked.

EBH



May 26, 2026 at 07:10 PM
 


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olegkin
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p.1 #5 · Contacting Nikon Service


And it is back online. Whew!


May 26, 2026 at 10:14 PM
Driveitputtit
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p.1 #6 · Contacting Nikon Service


olegkin wrote:
And it is back online. Whew!


I'm not having the same luck. The repair login is back up, but when I enter my info I'm getting a "login failed" message. Customer service told me earlier today that they couldn't provide an update.



May 26, 2026 at 10:30 PM
pjheller
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p.1 #7 · Contacting Nikon Service


I got the log-in page to load but got the same "log-in failed" message when I entered the correct info.


May 26, 2026 at 11:37 PM
pjheller
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p.1 #8 · Contacting Nikon Service


Looks like it's working again. Unfortunately, my repair is on "parts hold."


May 27, 2026 at 01:26 PM







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