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Archive 2024Done with Leica
p.2 #1Done with Leica
this sort of conversation got me 'banned' from l-camera forum.
"You can't handle the truth!"
No seriously, fan boi sites are a lot of fun...
"You can't handle the truth!"
No seriously, fan boi sites are a lot of fun...
Feb 05, 2024 at 08:04 PM
p.2 #2Done with Leica
I have dealt with Leica NJ service since mid 1990’s when I purchased a new Leica M6. Over the years, I have sent over 10 items to Leica NJ for services including M6, M8, M9, M240 and SL and some S mount lenses for some warranty services and some after warranty services. For these services, some of them, I sent through Leica Washington DC Store, even the bodies/lenses were not purchased there. I was satisfied with the quality of Leica’s repair service. But almost all of these services took about 4 to 6 weeks. The longest time that I had to wait was 8 weeks. But Leica always let me know via email as how long I had to wait.
Feb 05, 2024 at 08:19 PM
p.2 #3Done with Leica
Desmolicious wrote:
this sort of conversation got me 'banned' from l-camera forum.
"You can't handle the truth!"
No seriously, fan boi sites are a lot of fun...
I thought it was because you actually knew something as opposed to being a know it all.
Feb 05, 2024 at 08:32 PM
p.2 #4Done with Leica
Leica has been saved from irreverence a few times by the right people making a decision no one else wanted to make. Like many other business, changes in the workforce has had an impact on the product. We would all like to think that when you pay a premium price for a product it should work flawlessly but we know there is always that chance of getting a lemon. I love my M cameras but they’re old and have been serviced and I have other things to spend money on.
Feb 05, 2024 at 08:44 PM
p.2 #5Done with Leica
ocean2059 wrote:
I have dealt with Leica NJ service since mid 1990’s when I purchased a new Leica M6. Over the years, I have sent over 10 items to Leica NJ for services including M6, M8, M9, M240 and SL and some S mount lenses for some warranty services and some after warranty services. For these services, some of them, I sent through Leica Washington DC Store, even the bodies/lenses were not purchased there. I was satisfied with the quality of Leica’s repair service. But almost all of these services took about 4 to 6 weeks. The longest time that I had...Show more →
Nice to hear some good reports. Gives me hope that should I have an issue I may get good service. I try to maintain good relationships with the staff at Leica Store Los Angeles in hopes that they will make sure I get good care.
I have dealt with Leica NJ service since mid 1990’s when I purchased a new Leica M6. Over the years, I have sent over 10 items to Leica NJ for services including M6, M8, M9, M240 and SL and some S mount lenses for some warranty services and some after warranty services. For these services, some of them, I sent through Leica Washington DC Store, even the bodies/lenses were not purchased there. I was satisfied with the quality of Leica’s repair service. But almost all of these services took about 4 to 6 weeks. The longest time that I had...Show more →
Nice to hear some good reports. Gives me hope that should I have an issue I may get good service. I try to maintain good relationships with the staff at Leica Store Los Angeles in hopes that they will make sure I get good care.
Feb 05, 2024 at 09:12 PM
p.2 #6Done with Leica
1bwana1 wrote:
Nice to hear some good reports. Gives me hope that should I have an issue I may get good service. I try to maintain good relationships with the staff at Leica Store Los Angeles in hopes that they will make sure I get good care.
I am just reporting my own experience with Leica NJ service. For any Leica service, whether it’s from Leica NJ service or from independent Leica repair, like DAG, Sherry Krauter, or YYE, I learn to patiently wait for about 4-6 weeks. But I do get good quality repair services when I have my gear back. With this expectation, I am actually pretty content with Leica service in general. I am also pretty lucky living not too far from Leica Washington DC Store. The people in DC Store are very nice and helpful offering free and weekend loaners should your jobs depend on your Leica gear.
ocean2059 wrote
I have dealt with Leica NJ service since mid 1990’s when I purchased a new Leica M6. Over the years, I have sent over 10 items to Leica NJ for services including M6, M8, M9, M240 and SL and some S mount lenses for some warranty services and some after warranty services. For these services, some of them, I sent through Leica Washington DC Store, even the bodies/lenses were not purchased there. I was satisfied with the quality of Leica’s repair service. But almost all of these services took about 4 to 6 weeks. The longest time that I had to wait was 8 weeks. But Leica always let me know via email as how long I had to wait.I am just reporting my own experience with Leica NJ service. For any Leica service, whether it’s from Leica NJ service or from independent Leica repair, like DAG, Sherry Krauter, or YYE, I learn to patiently wait for about 4-6 weeks. But I do get good quality repair services when I have my gear back. With this expectation, I am actually pretty content with Leica service in general. I am also pretty lucky living not too far from Leica Washington DC Store. The people in DC Store are very nice and helpful offering free and weekend loaners should your jobs depend on your Leica gear.
Feb 05, 2024 at 10:30 PM
p.2 #7Done with Leica
I'd love to hear regular reports on how this goes.
Terrible situation for the OP...I've been amassing a small collection of leica stuff this past year, M10-R, Leica summilux's,Summicron's, Super Elmar, Zeiss Zm 50/35/28's, , as well as a random Voigtlander 35 nokton classic.
Every single item was bought pre owned. Depreciation is a real thing and i'd just rather someone else deals with that part. I got my M10-R (like new) along with a silver zeiss zm for $2800 on Craigslist
Paying $6k +/-... and on top of it potentially being offered a previous generation loaner just wouldnt sit well
Terrible situation for the OP...I've been amassing a small collection of leica stuff this past year, M10-R, Leica summilux's,Summicron's, Super Elmar, Zeiss Zm 50/35/28's, , as well as a random Voigtlander 35 nokton classic.
Every single item was bought pre owned. Depreciation is a real thing and i'd just rather someone else deals with that part. I got my M10-R (like new) along with a silver zeiss zm for $2800 on Craigslist
Paying $6k +/-... and on top of it potentially being offered a previous generation loaner just wouldnt sit well
Feb 06, 2024 at 01:33 AM
p.2 #8Done with Leica
2.8k for an m10r with a zeiss lens... it's to good of a deal... even MPB offers more for that camera. Are you sure is not stolen?
Push1stop wrote:
I'd love to hear regular reports on how this goes.
Terrible situation for the OP...I've been amassing a small collection of leica stuff this past year, M10-R, Leica summilux's,Summicron's, Super Elmar, Zeiss Zm 50/35/28's, , as well as a random Voigtlander 35 nokton classic.
Every single item was bought pre owned. Depreciation is a real thing and i'd just rather someone else deals with that part. I got my M10-R (like new) along with a silver zeiss zm for $2800 on Craigslist
Paying $6k +/-... and on top of it potentially being offered a previous generation loaner just wouldnt sit well
Push1stop wrote:
I'd love to hear regular reports on how this goes.
Terrible situation for the OP...I've been amassing a small collection of leica stuff this past year, M10-R, Leica summilux's,Summicron's, Super Elmar, Zeiss Zm 50/35/28's, , as well as a random Voigtlander 35 nokton classic.
Every single item was bought pre owned. Depreciation is a real thing and i'd just rather someone else deals with that part. I got my M10-R (like new) along with a silver zeiss zm for $2800 on Craigslist
Paying $6k +/-... and on top of it potentially being offered a previous generation loaner just wouldnt sit well
Feb 06, 2024 at 03:18 AM
p.2 #9Done with Leica
My little journey with Leica M:
Some years ago I bought a brand new M10, after some shots I discovered a sensor failure (green line in the middle of the picture) so I had to returned it. Instead of giving me a new M10 they send it to Wetzlar, after more than three month it came back with a new sensor.
Last year I purchased a new M11, after a while I had several problems with lockups, a new firmware came, nothing really changed, after three month the shutter broke. Of course they didn’t send me a new one. It took them also round three month for the repair. After I got it back I sold it and bought a new M10r
A new 50mm Summilux BC was not calibrated properly, so I had to return it…..
I tried three 90mm new Summicron Apo they were not calibrated well…..
A few weeks ago I bought a new Summilux 50mm asph VII and what a surprise: it did not reach infinity, got a new one wich is perfect.
I love my M10r and M10m, for me they are the last real digital M’s.
The M11 is not a matured product, the sensor is very, very good, but the mechanics (shutter) and software are not as good as the M10r.
I’ll stay with Leica but only because I have invested in to many lenses that I love. Please Panasonic: make a M body
Did you ever try to connect your Leica (M or SL) in the field with Leica Fotos on your iPhone…..it never works!
No problem with my Lumix S1r and the Lumix sync app
By the way: sorry for my English
Edited on Feb 06, 2024 at 09:22 AM · View previous versions
Some years ago I bought a brand new M10, after some shots I discovered a sensor failure (green line in the middle of the picture) so I had to returned it. Instead of giving me a new M10 they send it to Wetzlar, after more than three month it came back with a new sensor.
Last year I purchased a new M11, after a while I had several problems with lockups, a new firmware came, nothing really changed, after three month the shutter broke. Of course they didn’t send me a new one. It took them also round three month for the repair. After I got it back I sold it and bought a new M10r
A new 50mm Summilux BC was not calibrated properly, so I had to return it…..
I tried three 90mm new Summicron Apo they were not calibrated well…..
A few weeks ago I bought a new Summilux 50mm asph VII and what a surprise: it did not reach infinity, got a new one wich is perfect.
I love my M10r and M10m, for me they are the last real digital M’s.
The M11 is not a matured product, the sensor is very, very good, but the mechanics (shutter) and software are not as good as the M10r.
I’ll stay with Leica but only because I have invested in to many lenses that I love. Please Panasonic: make a M body
Did you ever try to connect your Leica (M or SL) in the field with Leica Fotos on your iPhone…..it never works!
No problem with my Lumix S1r and the Lumix sync app
By the way: sorry for my English
Edited on Feb 06, 2024 at 09:22 AM · View previous versions
Feb 06, 2024 at 03:38 AM
p.2 #10Done with Leica
My buddy sent me this thread as he has decided to give up on Leica. I wanted to just throw in my two cents. For the past 10 years I have owned a plethora of M cameras, SL cameras and am still working on a Gen1 Q. All of them have worked as expected through all sorts of difficult situations. With that said, I have stayed on the fence WTR to the M11 and the Q3, both of which I would love to have. Everytime I get a feeling they have a handle on the issues another one of these threads pops up and forces me to put my CC back in my wallet and just patiently wait. For now, I think the M10 series is a solid option for everyone until they get the M11/Q3 issues sorted out. For the brands sake I hope they can get it all worked out. I enjoy shooting my Leica gear more than any other camera brand I have or presently own. Good luck to the OP in sorting things out.
Feb 06, 2024 at 08:14 AM
p.2 #11Done with Leica
Mitch Alland wrote:
@brick33308@ - If you bought it at a dealer, rather than online, has the dealer refused to help you? Who is the dealer?
The other route is to contact customer service at the headquarters in Wetzlar and see whether you can get a better response. As I recall the product has a two-year warranty...
No doubt a good idea, but getting a six month old camera properly serviced under warranty shouldn't require a special intervention.
@brick33308@ - If you bought it at a dealer, rather than online, has the dealer refused to help you? Who is the dealer?
The other route is to contact customer service at the headquarters in Wetzlar and see whether you can get a better response. As I recall the product has a two-year warranty...
No doubt a good idea, but getting a six month old camera properly serviced under warranty shouldn't require a special intervention.
Feb 06, 2024 at 10:00 AM
p.2 #12Done with Leica
Ysol wrote:
My little journey with Leica M:
Some years ago I bought a brand new M10, after some shots I discovered a sensor failure (green line in the middle of the picture) so I had to returned it. Instead of giving me a new M10 they send it to Wetzlar, after more than three month it came back with a new sensor.
Last year I purchased a new M11, after a while I had several problems with lockups, a new firmware came, nothing really changed, after three month the shutter broke. Of course they didn’t send me a new one. It took them...Show more →
But you did get that cute quality assurance card signed off by a Leica tech saying your stuff was rigorously examined and tested to make sure it was perfect, right?
I love my Leica gear, I really do. It gives me satisfaction in use and handling that none of my other gear does. But that is because it all works correctly. And most of it is film gear bought used which if anything needs to be serviced, can be done by indie techs.
My new 2022 M6 purchase was a complete debacle though and that has honestly scared me away from buying any new Leica gear ever again. The level of incompetency shown by Leica NJ was such a joke.
Now that the camera is fixed, it is lovely. But to go through this with a brand new item that essentially has been made for decades is ridiculous. Never again.
My little journey with Leica M:
Some years ago I bought a brand new M10, after some shots I discovered a sensor failure (green line in the middle of the picture) so I had to returned it. Instead of giving me a new M10 they send it to Wetzlar, after more than three month it came back with a new sensor.
Last year I purchased a new M11, after a while I had several problems with lockups, a new firmware came, nothing really changed, after three month the shutter broke. Of course they didn’t send me a new one. It took them...Show more →
But you did get that cute quality assurance card signed off by a Leica tech saying your stuff was rigorously examined and tested to make sure it was perfect, right?
I love my Leica gear, I really do. It gives me satisfaction in use and handling that none of my other gear does. But that is because it all works correctly. And most of it is film gear bought used which if anything needs to be serviced, can be done by indie techs.
My new 2022 M6 purchase was a complete debacle though and that has honestly scared me away from buying any new Leica gear ever again. The level of incompetency shown by Leica NJ was such a joke.
Now that the camera is fixed, it is lovely. But to go through this with a brand new item that essentially has been made for decades is ridiculous. Never again.
Feb 06, 2024 at 10:25 AM
p.2 #13Done with Leica
Desmolicious wrote:
But you did get that cute quality assurance card signed off by a Leica tech saying your stuff was rigorously examined and tested to make sure it was perfect, right?
I wish those cute little cards included E-Mail addresses, and phone numbers, of the tech that signed them. This would likely result in a huge improvement in product quality. Probably far more than any internal policy Leica management could enforce on their job performance. Without that these cards are nothing more than an opportunity to admire the penmanship of some all but anonymous Leica employee.
Just an idea...
By now I am thinking Huss would likely be exchanging Birthday and Christmas cards, and being asked to GodFather the first born child of the Tech who signed off on his new M6
But you did get that cute quality assurance card signed off by a Leica tech saying your stuff was rigorously examined and tested to make sure it was perfect, right?
I wish those cute little cards included E-Mail addresses, and phone numbers, of the tech that signed them. This would likely result in a huge improvement in product quality. Probably far more than any internal policy Leica management could enforce on their job performance. Without that these cards are nothing more than an opportunity to admire the penmanship of some all but anonymous Leica employee.
Just an idea...
By now I am thinking Huss would likely be exchanging Birthday and Christmas cards, and being asked to GodFather the first born child of the Tech who signed off on his new M6
Feb 06, 2024 at 11:19 AM
p.2 #14Done with Leica
I actually was in direct email communication with Christoph A. Mueller, Senior Product Manager Leica M system and I didn't mince my words about those QC cards saying they were a running joke, as well as the other more important issues.
He "appreciated my open and honest words".
He "appreciated my open and honest words".
Feb 06, 2024 at 04:35 PM
p.2 #15Done with Leica
Desmolicious wrote:
I actually was in direct email communication with Christoph A. Mueller, Senior Product Manager Leica M system and I didn't mince my words about those QC cards saying they were a running joke, as well as the other more important issues.
He "appreciated my open and honest words".
Didn’t he tell you that it was to go wrapped and unused directly into a safe deposit box? Then when it’s sold in ten or twelve years for a big profit and some actually decides to use it, the warranty has expired.
Feb 06, 2024 at 04:54 PM
p.2 #16Done with Leica
madNbad wrote:
He "appreciated my open and honest words".Didn’t he tell you that it was to go wrapped and unused directly into a safe deposit box? Then when it’s sold in ten or twelve years for a big profit and some actually decides to use it, the warranty has expired.
"But Wolfgang, izn't zis just the MP mit different badge?"
"You be quiet Hans, dis is eine neue release Emmmm Six!"
"Kann ich put film inside, you know, to make sure all ok?"
"Are you krazy Hans? Kollector item!"
(apologies to our German speaking friends, but that actually is how my dear old Austrian Mutter sounded when she spoke English!)
Desmolicious wrote
I actually was in direct email communication with Christoph A. Mueller, Senior Product Manager Leica M system and I didn't mince my words about those QC cards saying they were a running joke, as well as the other more important issues.He "appreciated my open and honest words".
"But Wolfgang, izn't zis just the MP mit different badge?"
"You be quiet Hans, dis is eine neue release Emmmm Six!"
"Kann ich put film inside, you know, to make sure all ok?"
"Are you krazy Hans? Kollector item!"
(apologies to our German speaking friends, but that actually is how my dear old Austrian Mutter sounded when she spoke English!)
Feb 06, 2024 at 05:05 PM
p.2 #17Done with Leica
Just getting into Leica with a used m10, this thread has me terrified
Feb 06, 2024 at 06:50 PM
p.2 #18Done with Leica
newyork wrote:
Just getting into Leica with a used m10, this thread has me terrified
I know how your feel but soon, terrified turns into glorious wonderful GAS!
Just getting into Leica with a used m10, this thread has me terrified
I know how your feel but soon, terrified turns into glorious wonderful GAS!
Feb 06, 2024 at 06:58 PM
p.2 #19Done with Leica
newyork wrote:
Just getting into Leica with a used m10, this thread has me terrified
Enjoy your camera. The plating fell off of the early post war Barack's, the M3 went through dozens of changes during it run, the M5 sat on dealers shelves, it’s savior, the M4-2 underwent more than a dozen changes in its short run, M4-P and M6 finder white out, along with the TTL, bubbly zinc top plates, the digital masterpiece the M8 that needs an IR filter, corroding sensors on the M9 and now locking shutters on the M11, plus a bunch of other stuff. In the end, using a M camera is so much different than any other. The speed and accuracy of the rangefinder, plus an incredible array of lenses. I like my Sony but there’s a reason it stays on the copy stand while the Leica’s get used.
Feb 06, 2024 at 07:08 PM
p.2 #20Done with Leica
newyork wrote:
Just getting into Leica with a used m10, this thread has me terrified
M240 and M10s are the rock of Leica.
Just enjoy!
Just getting into Leica with a used m10, this thread has me terrified
M240 and M10s are the rock of Leica.
Just enjoy!
Feb 06, 2024 at 07:15 PM