p.1 #1 · Capture One - importing and editing problems
I have just upgraded from the free version of Capture One (for Fujifilm users) to the full, paid version. When I import photos from an SD card, they appear in very low resolution. Also, they are not affected by any edits - but the thumbnails in the browser are.
Here's a screenshot to explain what I mean. I've pulled the exposure slider far to the right - only the thumbnail is affected. You can also see that the image I'm working on is in very low resolution.
The full version seems to work differently from Capture One Express. I would be grateful if anyone could explain the basics of importing to me. I've watched the instruction video on the Capture One web site, and it did not make me any wiser.
p.1 #2 · Capture One - importing and editing problems
Check your settings for Capture One; in the Image tab, the Preview Image size should be set to Capture One's recommended pixel count (mine is 3840 but yours will depend on your screen's size and resolution).
p.1 #3 · Capture One - importing and editing problems
Thanks for your reply! Preview image size was the first thing I checked, and it's already at 3840 (same as my screen resolution). I tried the linked page as well, no new info there.
p.1 #5 · Capture One - importing and editing problems
Termite wrote:
Thanks for your reply! Preview image size was the first thing I checked, and it's already at 3840 (same as my screen resolution). I tried the linked page as well, no new info there.
Any other settings I should check?
Rats. I remember seeing a report of an issue similar to yours but couldn't remember the solution; I thought this was it. Do you have hardware acceleration enabled? And what kind of files are you editing -- raw or jpeg or tiff?
p.1 #6 · Capture One - importing and editing problems
Here's another thing to check, based on a Google search for this problem:
A few people report that if they import their images to a folder on their drive that has a special character in the folder name, Capture One won't generate high-resolution images and you can't edit them. Make sure your import folder name is only alphanumeric characters with no other characters (such as / or % or * etc.). Same goes for filenames for the images you are editing: those should not include any special characters.
p.1 #7 · Capture One - importing and editing problems
Thanks for your suggestions!
I'm editing raw files. Hardware acceleration set to "Auto", as recommended. No weird (or non-English) characters in the name of the folder I'm importing into.
I'm using a PC, I don't know what "permissions" are.
I have written to Capture One support as well, after reading all their user guides about importing. I really don't know what I'm doing wrong here.
p.1 #11 · Capture One - importing and editing problems
I've been using Capture One for over two decades now and have never seen this. At this point I'd say you need to reach out to the company, but first I would try trashing anything to do with Capture One on your computer, including and especially including the preference files and deleting the program and reinstalling a fresh copy with brand new preferences. Maybe there was some incompatible bit left over from your freebie version that isn't playing nice. It's been years since I was on their own forum, but maybe there's an answer there as well.
p.1 #12 · Capture One - importing and editing problems
You're asking about "importing". When using the Fuji version, were you just using sessions?
Some basic questions, regarding your PC.
What video card?
How much RAM?
And, then how many files (size / quantity) are you importing off your SD card (and which card).
It's been a while since I used Capture One. But, I do recall having some "serious" lag time on the main image ... which was really a limitation of my machine vs. file size / quantity, while it was still importing. Not sure if this is part of your dilemma, but I mention it in case you think you are chasing a software ghost, when it's more of a hardware constraint, now that you are using the FULL Version (vs. the Express Fuji). Not sure the diff's but if the programming for Fuji is different from the non-Fuji files, there's that, too as a possible difference.
Just lobbing out some thoughts, but I do recall having some "lag time" on my rig when I'd import. I mostly used sessions instead. I've since gotten my head around (in LR) how long it takes to import (i.e. working behind the scenes, etc.) and the demands on the CPU / GPU while doing so. I used Adobe Bridge (instead of LR) for many years because I didn't like importing. Now, that I've upgraded my rig (MBP), I import with LR (which reminds me, I should check out Capture One, again).
Might not be your issue, but a basic review of what your hardware is might be helpful to understand if there is a point of constraint that you're dealing with.
p.1 #13 · Capture One - importing and editing problems
Peter Figen wrote:
At this point I'd say you need to reach out to the company, but first I would try trashing anything to do with Capture One on your computer, including and especially including the preference files and deleting the program and reinstalling a fresh copy with brand new preferences. Maybe there was some incompatible bit left over from your freebie version that isn't playing nice.
This sounds like reasonable advice. I have already done an uninstall/reinstall, but maybe some parts of the free version were not fully erased. I will do it one more time, trying to make sure that everything is erased. I have also written to Capture One support. They have been helpful before, so hopefully they will be helpful again. I'll update this discussion when I receive an answer from them.
RustyBug wrote:
You're asking about "importing". When using the Fuji version, were you just using sessions?
Some basic questions, regarding your PC.
What video card?
How much RAM?
And, then how many files (size / quantity) are you importing off your SD card (and which card).
I was importing into a catalog, without using sessions. I don't really understand the concept of sessions. Would using sessions be better somehow?
There's no difference if I import 100 photos or just one photo. They are Fuji X-T4 raw files, usually 20-25 MB each. My video card is Nvidia RTX A3000 (6 GB of RAM). My SD card is a Lexar 128 GB, 280 MB/sec. write speed. The same setup has worked perfectly with the free version of Cap. One, and still works fine with Lightroom.
p.1 #14 · Capture One - importing and editing problems
I remember seeing such issues many years ago on C1 hosted ( back when it was probably still P1 even ) U2U forums ( when I was using C1 and visited their forums ) - try there ...
p.1 #15 · Capture One - importing and editing problems
I have uninstalled Capture One, deleted the catalogs and all folders left in Programs after the uninstall. Then I reinstalled it, started a new catalog ... and encountered the same problem.
the video in this article give instruction to import from a card reader (3:30 time mark). hopefully, the instruction in the video will fix your issue. good luck 🙏
p.1 #19 · Capture One - importing and editing problems
tntcorp1 wrote:
the video in this article give instruction to import from a card reader (3:30 time mark). hopefully, the instruction in the video will fix your issue. good luck 🙏
I have found the instruction video already, and watched it a second time after you linked to it. As far as I can tell, I'm doing exactly the same thing as the guy in the video when he is importing from a memory card. If I'm missing some important thing, I'll be glad if someone could point it out to me. Here's a screenshot of my import settings:
p.1 #20 · Capture One - importing and editing problems
Termite wrote:
I have found the instruction video already, and watched it a second time after you linked to it. As far as I can tell, I'm doing exactly the same thing as the guy in the video when he is importing from a memory card. If I'm missing some important thing, I'll be glad if someone could point it out to me. Here's a screenshot of my import settings:
i'm baffled b/c it appeared your import process is correct. your card reader is drive 'd', and your test catalog resides on your local "c" drive.
1) does the issue persist when importing an existing image from the local "c" drive? use a simple jpeg or a raw image from another camera brand to check.
2) deselect the cobalt profile to simplify the troubleshooting process.
