fredmiranda.com

Moderated by: Fred Miranda

New fredmiranda.com Mobile Site

New Feature: SMS Notification alert

New Feature: Buy & Sell Watchlist

FM Forums | Nikon Forum | Join Upload & Sell

1 2 3

5 6 7 end

Archive 2023 · Nikon Recall some Z8 cameras.

saaketham
Offline
• • • • •
Upload & Sell: On

p.4 #1 · Nikon Recall some Z8 cameras.

Thread title should be "Nikon does not recall some Z8 cameras"

Jun 26, 2023 at 06:27 AM

scott f
Offline
• • •
Upload & Sell: Off

p.4 #2 · Nikon Recall some Z8 cameras.

dasams wrote:
I received my Z8 6 days after the orig batch. My serial number is 30064xx and it is included in the recall. I only have three Z lenses and they are all functioning correctly.

If you have a serial number larger than mine, please post it up and let us know if it is included. Just curious how many Z8's are in the wild.

Mine is in the 4000XXX range and it's on the list.

Jun 26, 2023 at 12:58 PM

scott f
Offline
• • •
Upload & Sell: Off

p.4 #3 · Nikon Recall some Z8 cameras.

Has anyone received the email from Nikon with the shipping label? I've got the packing slip, and the camera boxed up, but I'm still waiting on the shipping label so I can send it.

Jun 26, 2023 at 01:01 PM

George DeCamp
Offline
• • •
Upload & Sell: On

p.4 #4 · Nikon Recall some Z8 cameras.

scott f wrote:
Has anyone received the email from Nikon with the shipping label? I've got the packing slip, and the camera boxed up, but I'm still waiting on the shipping label so I can send it.

Hmmm, I thought the packing slip and shipping label were on the same email. Maybe double check and see, sorry mine is deleted sent it out this morning!

Jun 26, 2023 at 02:52 PM

scott f
Offline
• • •
Upload & Sell: Off

p.4 #5 · Nikon Recall some Z8 cameras.

I haven't gotten the email yet. But when I entered my information, there was a link to print a packing slip. I better double-check it in case it was on the same page. Just checked, and it is not there; it just says they will respond within a day with an email with the info.

Jun 26, 2023 at 02:59 PM

George DeCamp
Offline
• • •
Upload & Sell: On

p.4 #6 · Nikon Recall some Z8 cameras.

scott f wrote:
I haven't gotten the email yet. But when I entered my information, there was a link to print a packing slip. I better double-check it in case it was on the same page. Just checked, and it is not there; it just says they will respond within a day with an email with the info.

OK, apologies for not remembering!! I did hear they expect a 7-10 day turnaround time on the fix!

Jun 26, 2023 at 04:03 PM

RobCD
Offline
• • •
Upload & Sell: On

p.4 #7 · Nikon Recall some Z8 cameras.

scott f wrote:
Has anyone received the email from Nikon with the shipping label? I've got the packing slip, and the camera boxed up, but I'm still waiting on the shipping label so I can send it.

For me in the US, the packing slip was generated as part of the Nikon USA website process and there was a separate link to UPS to generate the shipping label.

Jun 26, 2023 at 07:48 PM

RoamingScott
Online
• • • • • •
Upload & Sell: Off

p.4 #8 · Nikon Recall some Z8 cameras.

Nothing about my recalled Z8 feels different than my non-recalled Z9. I�ll use it until I have a reason to service it, and hopefully that�s after the 1 year warranty expires so it can get a check up.

Jun 26, 2023 at 08:59 PM

azenis
Offline
• • •
Upload & Sell: Off

p.4 #9 · Nikon Recall some Z8 cameras.

scott f wrote:
Mine is in the 4000XXX range and it's on the list.

4000xxx seems to be Canadian models. Mine starts with 4 as well.

Jun 26, 2023 at 09:30 PM

Choderboy
Offline
• • •
Upload & Sell: Off

p.4 #10 · Nikon Recall some Z8 cameras.

It's normal for two other people on this page.

Garuna wrote:
My Z8 release button has this behaviour:

When a lens is mounted and if the release button is pressed to unmount it�.the release button produces a �tuck� �disengaging� sound half way through, it doesn�t go down all the way smoothly and there is resistance�and after that sound/disengagement�it goes down smoothly all the way.

Is this normal behaviour?

(This is not lens dependent and also, doesn�t happen every time)

Jun 26, 2023 at 09:46 PM

Andrew2
Offline
• • •
Upload & Sell: Off

p.4 #11 · Nikon Recall some Z8 cameras.

I see Nikon back to their old selves - push a faulty product out, recall it, and somewhere down the line they'll push out a new version to make more money from those who bought the faulty model.

"We'll call it the Z8 II with some added shiny new feature so we can justify screwing over the beta testers (er, we mean customers) as they spend more money for something that should have gotten the first time around".

Nikon D800 to D810
Nikon D600 to D610
Nikon SB 900 to SB 910

Nikon Z8 to Z8 II

Its why I'll never buy an early first gen anything from Nikon - the consistency of the above.

And yes, I do have Nikon gear - Nikon D800E (got lucky with that one), and a D850 (but that body was out for 4 years before I bought one).

Jun 26, 2023 at 11:15 PM

Lance B
Offline
• • • • •
Upload & Sell: On

p.4 #12 · Nikon Recall some Z8 cameras.

Andrew2 wrote:
I see Nikon back to their old selves - push a faulty product out, recall it, and somewhere down the line they'll push out a new version to make more money from those who bought the faulty model.

"We'll call it the Z8 II with some added shiny new feature so we can justify screwing over the beta testers (er, we mean customers) as they spend more money for something that should have gotten the first time around".

Nikon D800 to D810
Nikon D600 to D610
Nikon SB 900 to SB 910

Nikon Z8 to Z8 II

Its why I'll never buy an...Show more →

Really? But the "faulty" model is completely repairable so why on earth would they need to put out a Z8II? The consequent production runs will have no faults.

Every first run Nikon camera and lens that I have purchased has been faultless and I have had *a lot* of first runs cameras and lenses.

None of my cameras had any faults and were first run productions:
D7000, D800, D810, D850, Z7, Z7II, Z9 - Z8 the *only* first run production camera that I have had with a "fault" and that is being fixed right now. However, that supposed "fault" did not affect any of my 14 Z mount lenses, so is it really a fault? It is in being "fixed" but even Nikon repair said they are only doing it because it is part of the list. I have had other cameras like the D700, D7200, D800E but they were not first run production cameras, they had no faults either.

None of these lenses had faults and were first run production:
105 f1.4E, 24-70 f2.8E VR, 70-200 f2.8E FL VR, 80-400 f4.5-5.6G VR, 500 f5.6 PF, 1.4x TCIII, Z24 f1.8S, Z35 f1.8S, Z50 f1.8S, Z85 f1.2S, Z105 f2.8 Micro, Z400 f4.5 (used a friends for a week but not mine - it had no faults), Z800 f6.3 PF, Z14-30 f4S, Z14-24 f2.8S, Z 24-70 f2.8S, Z70-200 f2.8 VR S, Z 100-400 f4.5-5.6VR S. There are probably others that I may have missed.

Jun 27, 2023 at 04:00 AM

bs kite
Online
• • • • •
Upload & Sell: Off

p.4 #13 · Nikon Recall some Z8 cameras.

Its why I'll never buy an...Show more →

Jun 27, 2023 at 04:03 AM

ilkka_nissila
Offline
• • • •
Upload & Sell: Off

p.4 #14 · Nikon Recall some Z8 cameras.

It's not that unusual for a product to have some manufacturing flaw that affects some customers and to be on the safe side, the manufacturer issues a "service advisory".

Fire-catching Sony TVs:

https://mybroadband.co.za/news/gadgets/36028-sony-tvs-%E2%80%93-%E2%80%9Cnot-a-recall-but-a-service-advisory%E2%80%9D.html

Data corruption on Sony memory cards:

https://www.sony.com/electronics/support/memory-cards-sd-cards/sf-g128t/articles/00246463

Light leaks in Sony camera:

https://www.popphoto.com/sony-issues-product-notification-for-some-rx1r-ii-cameras-for-unwanted-light-in-photos/

Canon camera light leak:

https://www.slrlounge.com/leakgate-new-canon-product-advisory-for-5d-mkiii-light-leak-issue/

Canon lubrication issue

https://www.p4pictures.com/2013/06/canon-issues-service-advisory-notice-for-eos-1d-x-eos-1d-c/

Canon camera with cracking sound

https://www.usa.canon.com/support/canon-product-advisories/Service-Notice-EOS-R10

Fujifilm camera with faulty shutter button

https://petapixel.com/2019/07/26/fuji-service-advisory-warns-about-gfx-100-shutter-button-issue/

Fujfilm camera with light leak

https://www.imaging-resource.com/news/2014/03/14/fujifilm-repairs-x-t1-units-affected-by-light-leak-issue-free-of-charge

You get the picture. Sometimes products have faults and the manufacturer provides repair service free of charge. What Nikon is doing after the D600 (which was a real problem affecting many users and Nikon didn't initially handle it well) is they're issuing service advisories for even the tiniest things to try to resolve any issue that might exist.

Of those few out of many Nikon products that I've owned that have had issues, all of them were resolved satisfactorily and free of charge.

Jun 27, 2023 at 04:41 AM

groob
Offline
• • •
Upload & Sell: Off

p.4 #15 · Nikon Recall some Z8 cameras.

Right, it�s completely normal for a product to have some kind of issue. Apple just paid $50 mill. for designing a bad keyboard. https://www.theverge.com/2023/5/27/23740087/apple-macbook-butterfly-keyboard-settlement-final-approval

Jun 27, 2023 at 06:02 AM

dasams
Offline
• • •
Upload & Sell: Off

p.4 #16 · Nikon Recall some Z8 cameras.

azenis wrote:
4000xxx seems to be Canadian models. Mine starts with 4 as well.

I�m not surprised that camera is on the list since it�s one of the first 999 to ship to Canada. Meanwhile, there were more than 6,400 Z8�s produced for the US in front of my camera and I�m in the list. I have no problems with my Z8 and lenses and probably won�t send it in any time soon.

Jun 27, 2023 at 07:03 AM

Andrew2
Offline
• • •
Upload & Sell: Off

p.4 #17 · Nikon Recall some Z8 cameras.

Lance B wrote:
Really? But the "faulty" model is completely repairable so why on earth would they need to put out a Z8II? The consequent production runs will have no faults.

Every first run Nikon camera and lens that I have purchased has been faultless and I have had *a lot* of first runs cameras and lenses.

None of my cameras had any faults and were first run productions:
D7000, D800, D810, D850, Z7, Z7II, Z9 - Z8 the *only* first run production camera that I have had with a "fault" and that is being fixed right now. However, that supposed "fault" did not...Show more →

Funny, I don't remember mentioning "lenses".

Anyway, we heard the same deniers at DP review when they tried to convince others that the D800/E focus issue didn't exist until they did as confirmed by Nikon. My D800 certainly did, and why/how I ended up with an issue free D800E.

And the fact is Nikon isn't recalling a camera because there isn't an issue.

Peace

Jun 27, 2023 at 12:46 PM

PIOK
Offline
• • •
Upload & Sell: Off

p.4 #18 · Nikon Recall some Z8 cameras.

Is just camera ... nothing like Boeing 737 Max 8
Not even something like MacBook Pro 15 which were not allowed to bring them as carry on on many flights

Is not perfect scenario but life goes on

Jun 27, 2023 at 01:33 PM

bs kite
Online
• • • • •
Upload & Sell: Off

p.4 #19 · Nikon Recall some Z8 cameras.

Andrew2 wrote:
Funny, I don't remember mentioning "lenses".

Anyway, we heard the same deniers at DP review when they tried to convince others that the D800/E focus issue didn't exist until they did as confirmed by Nikon. My D800 certainly did, and why/how I ended up with an issue free D800E.

And the fact is Nikon isn't recalling a camera because there isn't an issue.

Peace

Your accusation is unfair.... baseless.

"...see Nikon back to their old selves - push a faulty product out, recall it, and somewhere down the line they'll push out a new version to make more money from those who bought the faulty model.

"We'll call it the Z8 II with some added shiny new feature so we can justify screwing over the beta testers (er, we mean customers) as they spend more money for something that should have gotten the first time around".

I spent $4000 on this camera and I know there is nothing wrong with this camera Andrew. Well, I hope there isn't.

Solution: If you do not trust Nikon, why not move on to a brand you *can* trust?

And I hope *you* find peace.

Jun 27, 2023 at 01:47 PM

CanadaMark
Offline
• • • • •
Upload & Sell: Off

p.4 #20 · Nikon Recall some Z8 cameras.

I work in Marketing for a living and the idea that any company would develop and intentionally release a faulty product, deal with the PR fallout, deal with the enormous cost of repairing/shipping all affected units, deal with increased customer service/call center traffic, deal with the bodies that get outright returned and refurbished, lost favor from retail outlets, permanently lose some customers, and later release, market and distribute a "fixed" model to somehow come out way ahead financially (spoiler: they wouldn't) is all incredibly ridiculous. By far the most attractive option for any manufacturer is to fix the issue on the assembly line side as soon as it's identified, so all subsequent product leaving the factory is up to spec and reputational damage is mitigated as much as possible.

The only camera that you could argue got a new model in an attempt to fix the brand image was the D610. Even that oil issue was overblown to the point that people were taking F32 photos of white paper, maxing out the clarity slider in Photoshop, and sending their cameras in if even one speck was visible. It got so out of control that I am not sure what would have been a better option, but Nikon was sending free brand new D610's to anyone whose issue was not resolved after one attempt, which is more than I have ever seen any other manufacturer do to solve what was for most people a relatively minor problem that only showed up under unrealistic shooting scenarios. They weren't making any money by sending free cameras to people. To be fair, it took Nikon longer than it should have to acknowledge that some users were having an issue, and being reactionary rather than proactive was a mistake. Certainly there were some really bad D600's though, and those people either got a lifetime shutter replacement or a new D610. Canon actually had more than one body with the same issue, including the 1DX, but the average user of that camera probably just cleaned their sensor and carried on. Getting accurate data on the number of people who have any given issue and the severity of the issue is also near impossible if you aren't the manufacturer.

The D800 --> D810 --> D850 followed a typical product cycle of a ~2 year refresh and a ~4 year overhaul. Nikon did a similar thing with their flagships as well when they had "S" models. The D810 had a number of improvements over the D800 deserving of a new model number, and wasn't out of place in terms of release schedule. Some D800's had cracked mirror boxes as a result of magnesium being used in places it probably shouldn't have, and if you look at subsequent Nikon bodies, they now use Seerebo in structural areas that are more likely to sustain impact damage in the places which made the D800 less durable. Their future products were made better as a result, as is the case for virtually every manufacturer when unexpected issues or weaknesses are identified.

Dealing with issues is a double edged sword for any manufacturer. The right thing to do is acknowledge it (ideally before your customers even know about it) and fix it with the appropriate bulletin (advisory or recall depending on the issue type/danger). It hurts brand image a little bit, but you retain customers because you make it right and resolve the issue with as little hassle as possible. The other way to do it is ignore it, never acknowledge it, let the internet talk about it for a while and hope people forget in a few months after mixed success going through the warranty process. That's what some brands do and it's a great way to lose long-term customers, but it helps keeps their reputation 'intact' by never acknowledging their products are anything less than perfect.

To echo what Lance said above, I have owned most Nikon cameras from their release day including more than one D600 and D800 which never developed any issues. I also don't know a single local shooter who had an issue with their D600/D800 at the time either (that they could detect anyway). A small sample size, but it's all I can speak to. Obviously some people had real issues and that's unfortunate, but often these things are blown way out of proportion with tiny online sample sizes and a very vocal minority. Nikon's track record since ~2012 has been rather excellent in terms of quality control and/or getting ahead of minor issues. Their delayed response to the D600 oil issue was a black mark on their record for sure but they seem to have learned from that experience.

Jun 27, 2023 at 03:19 PM

1 2 3 4 5 6 7 end
FM Forums \| Nikon Forum \| Join Upload & Sell 1 2 3 4 5 6 7 end