Well thankfully I haven’t experienced any issues. From H+ shooting to going into sleep mode, so far so good. Not sure if it makes a difference but I am using the Delkin Black CFExpress Type B cards.
ChrisHA wrote:
It's very painful to read that so many are experiencing freezes with the R3/R5s.
I've always kept an Error 99 Troubleshooting Cheatsheet handy for my 1Dx/IIs along with steps to prevent travel gotchas. And as I wait for my R3, I already started my Freeze Troubleshooting Cheatsheet (culled from various R5/R3 forums while plowing through the1k+ page manual) in preparation for my move to ML. This is my work in progress so far.
Hopefully, this helps somebody and please add to this list if you've learned how to prevent more gotchas.
Remove battery 1* (to fix a freeze *)
Remove battery 2 (to fix battery drain**)
• Remove the battery
• Switch the ON/Off switch to ON with battery removed.
• Press shutter release for a few seconds.
• Switch the ON/Off switch to OFF
• Install a fully charged battery and wait until the red "Busy" lamp stops blinking
• Switch the camera back ON
• Camera is always partially powered up whenever a charged battery is installed. The only way to truly power it down and clear registers is to remove the battery.
Reset (for repeated freezes)
• Menu 5/6 = Clear custom functions and customized settings
• Turn camera off
• Remove battery, memory card and lens
• Hold down shutter for 20 secs.
• Replace battery, memory card and lens and turn back on
Per a R5 user via Canon support before sending in for service
Other Notes:
• * It’s okay to turn power off while busy lamp is on/blinking but never remove the battery when the light it on as it could corrupt the card
• ** Reduce battery drain: disable WiFi/BT w/airplane mode on, GPS off, LCD preview off
• Always format new cards and do low level format whenever possible
• Keep contacts clean, tighten screws (JIS screwdriver only) and don’t put stress on the contacts
• Wipe bodies down nightly (remove sunscreen/bug spray) and brush dust off buttons, etc.
robert_in_ca wrote:
Well thankfully I haven’t experienced any issues. From H+ shooting to going into sleep mode, so far so good. Not sure if it makes a difference but I am using the Delkin Black CFExpress Type B cards.
I was using a Sony tough card 128gb and had the camera lockup two separate times. Switched to a Delkin Black 256gb and it hasn’t happened again since switching to the Delkin. I have no idea if the Sony card was part of the problem or not but it’s nice to hear another user with the same card not having issues. Gives me hope.
Just got my second error 70 today. First was with the 256GB Delkin Green card and now with a brand new ProGrade Cobalt 320GB. In both cases waiting about 30 seconds after the lockup and the camera rebooted and continued to work as normal after. It’s been over a month and 20-30k shots since that last one. It happened when I was feathering the shutter button tracking a bird in the water. I was using an regular RF adapter, 2x TC and 400mm DO II.
I had another lockup today, this time while the camera *was idle*. Last lockup happened while fine tuning settings in the menu when no card was in the camera. Today I left my camera "on" during a pause in shooting, letting it go to sleep instead. 10 min later I grabbed my R3 and it wouldn't wake. Turned it "off" then "on," but it was "comatose." Only removing and reinserting the battery got it working again. I was outside at the time, about 35F and doing nothing that would cause the camera to get overheated.
I had a similar instance happen a couple days ago w/ my R5 too (1.5), which never happened before 1.5. So, based on my experiences it seems the culprit is a bug in latest firmware for the R3,5,6 bodies -- I assume their respective OSes share basic core. Has anyone received a clear answer from CPS or read something from Canon? Last I read Canon doesn't acknowledge any universal problem, but also doesn't have fix if it is limited to certain production #s. I'm going to email CPS anyway just to provide another "voice" to this problem incase they are playing "3 wise monkeys."
I am watching this thread and continue to use my R3 without issues. At this point, I have shot 7 basketball games with it for a total of about 5,000 frames. The only differences I can see is that I am using the SD card as primary and the CF express cards as secondary. I know what you are thinking, $6k for a high speed sports camera and the guy is using the SD card as primary. It works fine for my needs. Anyways, it appears my use is the same as most on here with the exception that I am using the SD card as primary with no lock ups . . . yet. That would seem to support that there is some wrong with the CF express card system.
graycat wrote:
I am using the SD card as primary with no lock ups . . . yet. That would seem to support that there is some wrong with the CF express card system.
Except that both times I experienced a lock up I wasn’t shooting and in one instance my card slots were empty. I use only CFe cards and I’ve never had a lock up while taking pictures. I have recently had a lock up while shooting w/ the R5. I can only guess like everyone else but it seem more like a firmware problem & we just don’t know what’s triggering it.
That you experienced the same problem with CANON R5 seems more than a coincidence.Your new camera failing indicates automatically shut-down for good reason. Cameras as electronic devices with fail-safe software to limit excess activity to protect the camera from over-use. Other factor: Any drastic change in temperature interfering with the optimal camera performance?
CANON R3 with 24mp sensor recommended by fast-action sports photographers. DPR reports of LED banding on NIKON Z9 raising questions about such camera? CANON not aware of such problems; as reported by you.
Richard-BB wrote:
That you experienced the same problem with CANON R5 seems more than a coincidence.Your new camera failing indicates automatically shut-down for good reason. Cameras as electronic devices with fail-safe software to limit excess activity to protect the camera from over-use. Other factor: Any drastic change in temperature interfering with the optimal camera performance?
CANON R3 with 24mp sensor recommended by fast-action sports photographers. DPR reports of LED banding on NIKON Z9 raising questions about such camera? CANON not aware of such problems; as reported by you.
I assume you are responding to my post since I mentioned the R5.
Regarding the R5, sure it's possible it's a coincedence. I've had the R5 for a year and it's never locked up on me prior to installing 1.5. I'm not the only R5 owner that has encountered at least one lock up since 1.5 was released, weeks after the R3 was released. The R5 and the R3 share parts of the same firmware so, while both bodies having lock up issues could be unrelated, it's also a possibility they are. That's the only reason I mentioned it.
Regarding the R3, if what you wrote above is true that my experiences were by-design "fail-safes," -- I don't believe you are correct - then the R3 is a garbage camera. Both times my R3 has locked up it was not under heavy or long use or in extreme weather conditions. There was zero reason for it to lock up as a saftey precation.
The first lock up happened when I was fine tuning the settings. Do you honestly believe it locked up at that point to ensure the processor didn't fry because I was scrolling though the menu at a glacial pace? The 2nd instance my camera was idle. I set it down momentarily in the "on" position (after using it lightly) and when I returned it would not wake from sleep. In both instances the camera was not active as a camera. And, ironically, the camera has been terrific when taking pictures..
So, no, the experiences I've had are not the usual "protective" shut down mechanism that occurs when a device gets outside it's temperature parameters -- like we saw with the R5 early on. I didn't start this thread, just added comments with the other R3 users who experienced lockups -- and this is with a body that doesn't have a large user base because of the Covid-related manufacturing issues. That says something.
Also, that Canon doesn't acknowledge any issues doesn't mean the issue doesn't exist. I've owned plenty of CE gear from top manufacturers and know from personal expeience they rarely admit issues until there is critical mass. Of recent history, Apple's infamous butterfly keyboard comes to mind. If you aren't familiar with it, it was a terrible design meant to keep laptops thin and was prone to quick failure. Eventually Apple had to admit it was problematic and offered an extended warranty on the keyboard for about 3 years worth of MacBooks and MacBook Pros. It was a costly error because the keyboard was permanently glued to the battery -- probably why they didn't want to admit there was a problem. They also put more traditional "scissor" keyboards back in the next generation models.
Richard-BB wrote:
That you experienced the same problem with CANON R5 seems more than a coincidence.Your new camera failing indicates automatically shut-down for good reason. Cameras as electronic devices with fail-safe software to limit excess activity to protect the camera from over-use. Other factor: Any drastic change in temperature interfering with the optimal camera performance?
CANON R3 with 24mp sensor recommended by fast-action sports photographers. DPR reports of LED banding on NIKON Z9 raising questions about such camera? CANON not aware of such problems; as reported by you.
It sounds like you have no experience with Canon gear. Canon cameras are not designed to just shut down (ie. just go blank or off and then requires a battery pull to reset). If there is a fail-safe planned shutdown, which may only be the R5 due to heat perhaps, you will receive warnings before the camera shuts down. Even if the battery goes down to a point it cannot power the camera, you get an empty battery indicator.
It is NEVER acceptable for a Canon camera to just go blank and unresponsive, then require a battery pull to reset. Something is wrong somewhere.
Hopefully getting an answer from CANON. So other CANON users reporting such problems; as confirmed here. CANON need to issue new software fix? Not familiar with CANON R cameras so my comments not helpful admittedly. Getting to the source of the problem a matter of eliminating all possibilities; cards batteries or lenses in use?
Or worst case scenario; bad production-run during final assembly. At least your camera will not require a mechanic. By using my faulty (basic) spare car-key my car went completely dead yesterday; my mechanic quickly detached and reconnected battery then it re-started by using my other (electronic) car-key. Sorry if that does not help much.
Concur that manufacturers often slow off the mark; as you state so clearly. Sony the subject of US class action relating to their A7III packing-up after so many exposures. Surprising CANON US / Japan unwilling to acknowledge your complaint. So this time around not the usual suspect like China facing the music?
Many examples like GM Volt with defective LG batteries catching fire. TAKATA airbags? Volkswagen diesel scandal happened due to US EPA limits on pollutants that were almost unachievable; so they needed to find ways around it. Somewhat ironic as Volkswagen did not make the offending software; giving such false readings. Also other companies on the carpet like Fiat found guilty of the same diesel reading practices. Or AIRBUS / BOEING aircraft with defective flight-software as the culprit.
Here's an update on my R3 freeze-ups. As previously mentioned, I experienced lock-up right out of the box, the first week. It seemed to me to occur after a period of use. Regardless, CPS took it back in immediately and turned it around expediently. According to the report when it was returned, they replicated the issue in the shop, reinstalled the firmware, experienced no subsequent failures, and was declared 'fixed'. So it was returned just before Christmas and I went overseas in early January. The problem resurfaced. Once I was doing nothing other than reviewing pictures, put it down for a moment to sip my coffee, and boom, locked up. In another instance, I let it go to sleep and it would not reawaken or respond to the off button. Finally another instance occurred while I was shooting and doing so slowly. After four single shots, boom it locked up. Common to all lockups, aside from the failure to awaken, was the fact that it was responsive to touch screen commands, including the smart controller touch, but no button or dial would respond. In all cases, the battery pull was required. I've since been in touch with Canon and they are replacing the unit. The tricky part is procuring one in stock for the replacement, which they have done and is in progress as I write. They are clearly aware of the issue. They are closely watching the similar thread over on their official forum. Being aware and publicly stating there's a problem are two different things. That it is happening to some but not others is puzzling to me and I'm sure to Canon. Perhaps once they have my unit, they can tear into it and perhaps arrive at an answer, since they were able to replicate it when I sent it in. I'll be replicating my settings by loading the settings I saved to memory, so I'll be using those same settings with the same media in the replacement unit. We'll then see if it repeats in the replacement unit. Either way it goes will say something about the problem.
I truly hope that your replacement camera is fine. It’s painful being early adopters and hopefully, your old camera will lead to better circuit board quality control on Canon’s part and/or or a faster firmware update for the rest of us. I feel your angst as I had to go through this process with a 1Dm3 and that back/forth took months to resolve before being replaced (and only because Allen at Allen’s Camera replaced my camera and fought the Canon battle for me). Thankfully, Canon stepped up to the plate sooner this time.
knock on wood, I have not seen such problem on mine - I recall back in the days of the 1Dx series, many users reporting oil splatter...and many absent of same complaint (or at least not broadcasting it)
If I would have to take a guess, I would say the CFexpress cards could be part of the issue...exacerbating some firmware bug.
Too many variables it seems. Maybe a depositary thread could be created, where one could post settings and cards used during occurrences.
Bacalhau wrote:
knock on wood, I have not seen such problem on mine - I recall back in the days of the 1Dx series, many users reporting oil splatter...and many absent of same complaint (or at least not broadcasting it)
If I would have to take a guess, I would say the CFexpress cards could be part of the issue...exacerbating some firmware bug.
Too many variables it seems. Maybe a depositary thread could be created, where one could post settings and cards used during occurrences.
All 1DX and 1DX Mark II cameras suffered from oil splatter. Those that said otherwise either didn’t check their sensors because it didn’t affect them, or wanted to remain wilfully blind to the issue. Ironically, having long since moved past this issue (because I no longer own a 1D series camera), I just finished deleting image files from my computer of over 50 different 1DX Mark II cameras showing the issue. I sent all these files to Canon Canada and Canon USA with the hope Canon would eventually address the issue (spoiler: Canon didn’t care).
Regarding the R3 freezing issue the OP is experiencing… I agree it’s possibly an issue with the CF Express card. For what it is worth, I’m using two Prograde Cobalt 325GB cards with my R3, and I haven’t had an issue. I haven’t used the camera much yet, though, and have only shot about 9,000 frames thus far.
Chimping wrote:
All 1DX and 1DX Mark II cameras suffered from oil splatter. Those that said otherwise either didn’t check their sensors because it didn’t affect them, or wanted to remain wilfully blind to the issue. Ironically, having long since moved past this issue (because I no longer own a 1D series camera), I just finished deleting image files from my computer of over 50 different 1DX Mark II cameras showing the issue. I sent all these files to Canon Canada and Canon USA with the hope Canon would eventually address the issue (spoiler: Canon didn’t care).
Regarding the R3 freezing issue the OP is experiencing… I agree it’s possibly an issue with the CF Express card. For what it is worth, I’m using two Prograde Cobalt 325GB cards with my R3, and I haven’t had an issue. I haven’t used the camera much yet, though, and have only shot about 9,000 frames thus far. ...Show more →
I had a 1Dx, and grant you that never had an oil issue - to be said I bought it used with maybe 12k actuations or less.
Also rarely I was shooting 14fps bursts or video - more often the slower HS rate.
otoh, could not trust much the self-cleaning dust system
With the R3, I am using the sd for stills, and CF for video - which I rarely use anyway
Might get the CFe to stills as last resource if happens to not have a spare sd in hand..
Hopping for somewhat dry and warmer this Friday, and will go testing both - CFe in video and high fps stills
