! Reminds me of a scene from the original Blues Brother film where Jake and Elwood are standing at the entrance to the church and the preacher shouts at them, 'Can you see the light?'
Doubt it. Sports photographers are probably not the ones to complain about it anyways given their usage. I don't think you are going to hear anything from Canon on the 1DX2 besides minor FW releases going forward. I would assume their attention is on the 1DX3. It would not surprise me at all if they had prototypes at the Olympics now.
I would say the 5DsR mk2 is the next body to look for to potentially solve some of the sensor splatter issue assuming Canon offers it in a higher FPS range.
Gust wrote:
Nothing and nothing I hear about this issue in Korea's Olympics.
Did they solve the problem?
From what I'm seeing on instagram and elsewhere, the accredited photographers get back to their beds at around 1AM each day. I doubt they actually have the time shooting at f22 and ramping up dehaze filters to 100 to see if they have dirt issues/scratched sensor or not.
I sent my 1Dx2 into Canon for a simple end of season clean and check. They came back saying the sensor had excessive spots on it and needed replacement at the cost of $2100 less CPS discount. I'm on the phone right now trying to argue this is not normal and the camera hasn't been used in any way that might have cause this issue. 74K shutter activations.
NCAndy wrote:
I sent my 1Dx2 into Canon for a simple end of season clean and check. They came back saying the sensor had excessive spots on it and needed replacement at the cost of $2100 less CPS discount. I'm on the phone right now trying to argue this is not normal and the camera hasn't been used in any way that might have cause this issue. 74K shutter activations.
If possible, post a test shot at f/22.
I wonder what Canon calls “excessive spots”. If it is similar to what has been posted here before, it surely looks like Canon noticed the problem but wants the user to pay for it.
Did they say why they want to replace the sensor? Why not just to clean it? Are they still in the possession of the camera? If so, maybe they cracked the sensor/scratched it and now want to put the blame on something else having you pay for it.
kosin wrote:
If possible, post a test shot at f/22.
I wonder what Canon calls “excessive spots”. If it is similar to what has been posted here before, it surely looks like Canon noticed the problem but wants the user to pay for it.
Did they say why they want to replace the sensor? Why not just to clean it? Are they still in the possession of the camera? If so, maybe they cracked the sensor/scratched it and now want to put the blame on something else having you pay for it.
Keep us posted!
Canon said the tech tried to clean the sensor four times and spots remained. They want to replace the sensor. I said not at my expense. I told them the camera has been used correctly and with only 74K shutter activations this shouldn't be an issue. I sure hope they didn't damage the sensor and that is not what has been reported to me. I told them of this thread and CPS said they have no service advisories on the 1Dx2. The camera is coming back to me though I will follow up with the CPS rep at the Canon repair facility. I'll look at it when I get it. I mostly shoot sports with it wide open so I never noticed a problem if there was one.
It is very hard to get all the spots out of the upper left corner (lower left on the sensor) in my experience but a wet clean does a good job on the majority of the sensor. Of course a week later everything is back again. I would not let them replace the sensor unless they are paying for it all.
Visible Dust sells some corner specific swabs that I may get to try on the corner of mine. However, I've never used my 1DX2 for a shot that I don't crop and therefore the one corner doesn't matter to me anyways.
NCAndy wrote:
Canon said the tech tried to clean the sensor four times and spots remained. They want to replace the sensor. I said not at my expense. I told them the camera has been used correctly and with only 74K shutter activations this shouldn't be an issue. I sure hope they didn't damage the sensor and that is not what has been reported to me. I told them of this thread and CPS said they have no service advisories on the 1Dx2. The camera is coming back to me though I will follow up with the CPS rep at the Canon repair facility. I'll look at it when I get it. I mostly shoot sports with it wide open so I never noticed a problem if there was one. ...Show more →
Pretty common response from them, as well as any other manufacturer. If there is no recall, there is no issue and no free replacement.
I bet you won't notice those spots in your normal shooting. This is actually why most of 1DX and 1DXII users are not aware of this issue.
kosin wrote:
Pretty common response from them, as well as any other manufacturer. If there is no recall, there is no issue and no free replacement.
I bet you won't notice those spots in your normal shooting. This is actually why most of 1DX and 1DXII users are not aware of this issue.
Well I haven't noticed them in 74K photos. But I still maintain these spots or residue originate from inside the camera. I'm quite careful when changing lenses which I don't do all that often with this body.
I wonder if these were so called "baked in" oil spots.
If that's the case, first, Canon shouldn't have used such an aggressive lubricant that causes the damage to the sensor. Second, all 1DX and 1DXII users should be advised to wet clean their sensors more often to prevent it. Just my thoughts...
kosin wrote:
I wonder if these were so called "baked in" oil spots.
If that's the case, first, Canon shouldn't have used such an aggressive lubricant that causes the damage to the sensor. Second, all 1DX and 1DXII users should be advised to wet clean their sensors more often to prevent it. Just my thoughts...
If that's the case, then therealthing's concerns earlier in this thread were well founded; he worried about the longterm effects of having such "spots" sit on the sensor for extended periods of time and what it might do.
I had no trouble doing a simple wet swab clean and getting off spots that had been on there for a min of 8 months. Except for the very corner where I didn't try to jab the swab into. Maybe if you leave this oil on for years it could be an issue but no one has proven that yet.
arbitrage wrote:
I had no trouble doing a simple wet swab clean and getting off spots that had been on there for a min of 8 months. Except for the very corner where I didn't try to jab the swab into. Maybe if you leave this oil on for years it could be an issue but no one has proven that yet.
Not sure how long NCAndy had his camera for but 74K shots for sports photography doesn't seem that long. He should request an official note from Canon on why sensor replacement was needed/recommended and what was the cause of the damage to the sensor.
Chimping wrote:
If that's the case, then therealthing's concerns earlier in this thread were well founded; he worried about the longterm effects of having such "spots" sit on the sensor for long periods of time and what it might do.
If indeed oil splatter/residue can damage the sensor after prolonged exposure, this should be the main reason for a recall and potential class action lawsuit. Not the dust issue that is noticeable/bothersome only for some nor the ridiculous "lines on the sensor caused by the earthquake" found by 0.000001% of 1DXII users.
At this point, I will make sure to do the precautionary wet cleaning more often.
kosin wrote:
If indeed oil splatter/residue can damage the sensor after prolonged exposure, this should be the main reason for a recall and potential class action lawsuit. Not the dust issue that is noticeable/bothersome only for some nor the ridiculous "lines on the sensor caused by the earthquake" found by 0.000001% of 1DXII users.
At this point, I will make sure to do the precautionary wet cleaning more often.
Nice to see you haven’t lost your appetite for over exaggerations. It’s always been oil, not dust. The sensor lines are on more copies than not, as well.
I've got around 350K shots on mine and let it go without cleaning for two full semesters (around 9 months) and about 175K shots during that time. The sensor was clearly splattered with the typical upper left pattern but after about 4 VD swabs using the plus wet formula it cleaned up nicely with no ill effects. The VD kit is a little pricey but given that I do it only once or twice a year it's not that bad and far more acceptable a solution then packing it all up and sending it to Canon.
Given my usage it's hard to believe that simple spots on the sensor would require a replacement. I would definitely question them hard on that point.
ggreene wrote:
I've got around 350K shots on mine and let it go without cleaning for two full semesters (around 9 months) and about 175K shots during that time. The sensor was clearly splattered with the typical upper left pattern but after about 4 VD swabs using the plus wet formula it cleaned up nicely with no ill effects. The VD kit is a little pricey but given that I do it only once or twice a year it's not that bad and far more acceptable a solution then packing it all up and sending it to Canon.
Given my usage it's hard to believe that simple spots on the sensor would require a replacement. I would definitely question them hard on that point....Show more →
When I get it back I'll give it a try. I have the regular VD cleaning kit but may try some of their corner swabs and the plus cleaner. It does seem like a total lack of effort on Canon's part and a failure to admit there may be an issue with oil residue in this model.
This is why I would love to know the reasoning for the sensor replacement suggested by the Canon tech. I wonder what he saw on it that it didn’t pass the QC. At this point we can only speculate.
At least we know the current cost for the sensor replacement
